TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Very convenient Very easy to understand and leaves one feeling confident
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is AWESOME Best tax prep service maximum return possible YAY!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotax is great but is getting more expensive Is a solid tool I have used for many years. Having the transfer of data from prior years and simplification of data ingest from 3rd party sources like investment firms, banks, employers, etc. helps quite a bit. Still don't like the way trades have to be addressed for state residents who are non-residents, if you have lots of trades you have to go through each one and click 3 clicks to enable it for tax-exemption from the other state. Product is ridiculously expensive now, I recall 3 years ago it was $59. Now the cheapest version is 2x that. What caused all of these increased prices? I can tell you - when Intuit redesigned their entire app to be cloud native, it drove their infrastructure costs up 3.5x, so they just simply passed that on to the consumer. We saw zero value from that other than maybe a bit less of slowdown of webpages on due dates. Gotta lot changing just for the sake of changing!
Date published: 2023-04-18
Rated 5 out of 5 by from Problems Fixed I had a problem with one form and a tax expert went over it with me and fixed it. Without his help I would have cried from frustration. Thanks Mohamoud.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Fast and easy experience, intuitive site to use, took under an hour for me to file and get a refund that I wasn't expecting
Date published: 2023-04-18
Rated 1 out of 5 by from Bad - it charged so much for filing and you cant you guys pull the wool over at the last minute - I wanted basic and then it selected premium, i don't have 6 hours to redo this tonight. I will expect an email
Date published: 2023-04-18
Rated 5 out of 5 by from veary good to work with Very informal and helpful with tax preparation. Great customer service .
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Elation This was so easy and intuitive...no pun intended. As the tax preparer continued increasing their prices ever year. Last year was $525, I would expect $550 - $600 this year...my situation is not complicated to justify using them again. Not only did I save money by using TurboTax, my son and I feel so empowered knowing we can accomplish this yearly task without "professional" support, as long as we are W2 taxpayers.
Date published: 2023-04-18
Rated 5 out of 5 by from I love Turbo Tax It is already upsetting to have to spend time doing your taxes. I like it when Turbo Tax tells me "We've got this" There are alot of positive statements said as you move along---which make doing taxes bearable.
Date published: 2023-04-18
Rated 1 out of 5 by from Overflowing Hidden Fees I have always used Turbo Tax, and this was the first time they did away with the free option. I thought it would be best to continue using the platform since all my information was already here and I am familiar with the platform. I'll be straight forward, unlike Turbo Tax would, there is a new file fee at the end of each section. Do not suggest.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 804
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very convenient Very easy to understand and leaves one feeling confident
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is AWESOME Best tax prep service maximum return possible YAY!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotax is great but is getting more expensive Is a solid tool I have used for many years. Having the transfer of data from prior years and simplification of data ingest from 3rd party sources like investment firms, banks, employers, etc. helps quite a bit. Still don't like the way trades have to be addressed for state residents who are non-residents, if you have lots of trades you have to go through each one and click 3 clicks to enable it for tax-exemption from the other state. Product is ridiculously expensive now, I recall 3 years ago it was $59. Now the cheapest version is 2x that. What caused all of these increased prices? I can tell you - when Intuit redesigned their entire app to be cloud native, it drove their infrastructure costs up 3.5x, so they just simply passed that on to the consumer. We saw zero value from that other than maybe a bit less of slowdown of webpages on due dates. Gotta lot changing just for the sake of changing!
Date published: 2023-04-18
Rated 5 out of 5 by from Problems Fixed I had a problem with one form and a tax expert went over it with me and fixed it. Without his help I would have cried from frustration. Thanks Mohamoud.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Fast and easy experience, intuitive site to use, took under an hour for me to file and get a refund that I wasn't expecting
Date published: 2023-04-18
Rated 1 out of 5 by from Bad - it charged so much for filing and you cant you guys pull the wool over at the last minute - I wanted basic and then it selected premium, i don't have 6 hours to redo this tonight. I will expect an email
Date published: 2023-04-18
Rated 5 out of 5 by from veary good to work with Very informal and helpful with tax preparation. Great customer service .
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Elation This was so easy and intuitive...no pun intended. As the tax preparer continued increasing their prices ever year. Last year was $525, I would expect $550 - $600 this year...my situation is not complicated to justify using them again. Not only did I save money by using TurboTax, my son and I feel so empowered knowing we can accomplish this yearly task without "professional" support, as long as we are W2 taxpayers.
Date published: 2023-04-18
Rated 5 out of 5 by from I love Turbo Tax It is already upsetting to have to spend time doing your taxes. I like it when Turbo Tax tells me "We've got this" There are alot of positive statements said as you move along---which make doing taxes bearable.
Date published: 2023-04-18
Rated 1 out of 5 by from Overflowing Hidden Fees I have always used Turbo Tax, and this was the first time they did away with the free option. I thought it would be best to continue using the platform since all my information was already here and I am familiar with the platform. I'll be straight forward, unlike Turbo Tax would, there is a new file fee at the end of each section. Do not suggest.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 804