TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from TurboTax filing and Live help Have been using TurboTax for many years. The experience has always been very good. This year the Live Help has been very prompt and responsive.
Date published: 2023-09-13
Rated 5 out of 5 by from Incredibly easy to use Thank you so much for the great product which I was able to use even with my extension.
Date published: 2023-09-13
Rated 3 out of 5 by from Appreciate the help Every interaction I have had with a TurboTax employee has been great. I had more difficulty filing without the assistance of an employee but that is likely due to my own incompetence. I have filed with TurboTax for the past several years, I'd love it if that information got saved so I don't have to enter it again. Also, I don't believe I sold any stock yet I could not complete my filing without paying $188 for some TurboTax premium, and I don't even know what that is. Like many other dumb but well meaning people, I don't really love being forced to pay for something that I don't even understand. The process could have been made easier and could have not charged me $188, but I could also do more research and be less uninformed about the process.
Date published: 2023-09-13
Rated 5 out of 5 by from Easy and stress free Ashley was very professional, friendly, attentive, knowledgeable, and easy to work with.
Date published: 2023-09-13
Rated 5 out of 5 by from GREAT SMALL BUSINESS SOFTWARE I've used and recommended this product for many years. It's an excellent, comprehensive package for small business returns. The instructions are comprehensive and even though I'm an experienced accountant, I still use the step by step process, 'cause I'm not an experienced TAX accountant. I know my limitations, and TurboTax helps with a business area I'm not immersed enough in to stay current. Highly recommend!
Date published: 2023-09-13
Rated 5 out of 5 by from It was a lot easier than I thought!! I was late doing my taxes and was very anxious about the whole thing. It was an easy step by step process and I think I got all the tax credits I qualified for.
Date published: 2023-09-13
Rated 5 out of 5 by from Excellent assistance ! John was so great when I needed help refiling my taxes!
Date published: 2023-09-13
Rated 1 out of 5 by from TurboTax It has been an overall good experience. I am disappointed on the 2022 refund. I thought I filled, but learned months later I did not. Don't you all have software program that sees people paying but not filing? a simple note would be nice?
Date published: 2023-09-13
Rated 5 out of 5 by from I have used TT for over 15 years the software is easy to navigate and has been right every year. I was audited by the IRS one year and they owed me money. I highly recommend the use of TURBO TAX!
Date published: 2023-09-13
Rated 5 out of 5 by from Turbo Tax is the Better option ******************* Great experience, great service online it's easy to use the software
Date published: 2023-09-13
All TurboTax® Offerings Reviews - Page 72
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax filing and Live help Have been using TurboTax for many years. The experience has always been very good. This year the Live Help has been very prompt and responsive.
Date published: 2023-09-13
Rated 5 out of 5 by from Incredibly easy to use Thank you so much for the great product which I was able to use even with my extension.
Date published: 2023-09-13
Rated 3 out of 5 by from Appreciate the help Every interaction I have had with a TurboTax employee has been great. I had more difficulty filing without the assistance of an employee but that is likely due to my own incompetence. I have filed with TurboTax for the past several years, I'd love it if that information got saved so I don't have to enter it again. Also, I don't believe I sold any stock yet I could not complete my filing without paying $188 for some TurboTax premium, and I don't even know what that is. Like many other dumb but well meaning people, I don't really love being forced to pay for something that I don't even understand. The process could have been made easier and could have not charged me $188, but I could also do more research and be less uninformed about the process.
Date published: 2023-09-13
Rated 5 out of 5 by from Easy and stress free Ashley was very professional, friendly, attentive, knowledgeable, and easy to work with.
Date published: 2023-09-13
Rated 5 out of 5 by from GREAT SMALL BUSINESS SOFTWARE I've used and recommended this product for many years. It's an excellent, comprehensive package for small business returns. The instructions are comprehensive and even though I'm an experienced accountant, I still use the step by step process, 'cause I'm not an experienced TAX accountant. I know my limitations, and TurboTax helps with a business area I'm not immersed enough in to stay current. Highly recommend!
Date published: 2023-09-13
Rated 5 out of 5 by from It was a lot easier than I thought!! I was late doing my taxes and was very anxious about the whole thing. It was an easy step by step process and I think I got all the tax credits I qualified for.
Date published: 2023-09-13
Rated 5 out of 5 by from Excellent assistance ! John was so great when I needed help refiling my taxes!
Date published: 2023-09-13
Rated 1 out of 5 by from TurboTax It has been an overall good experience. I am disappointed on the 2022 refund. I thought I filled, but learned months later I did not. Don't you all have software program that sees people paying but not filing? a simple note would be nice?
Date published: 2023-09-13
Rated 5 out of 5 by from I have used TT for over 15 years the software is easy to navigate and has been right every year. I was audited by the IRS one year and they owed me money. I highly recommend the use of TURBO TAX!
Date published: 2023-09-13
Rated 5 out of 5 by from Turbo Tax is the Better option ******************* Great experience, great service online it's easy to use the software
Date published: 2023-09-13
All TurboTax® Offerings Reviews - Page 72