TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is easy and inspires confidence I like the question format. You figure out what I need and provide it.
Date published: 2021-10-14
Rated 2 out of 5 by from Lots of confusion and a few ongoing bugs I've used a number of tax prep software products, and I was a volunteer tax trainer and preparer for 6 years, so I know a fair amount about tax return preparation. TurboTax leaves a lot to be desired! Even at my level of experience I find the software does not provide adequate information to determine what to enter in many of the fields. And unless you switch to the tax forms view, and you know what should end up in each field, I promise you this software will make mistakes that you will never catch! The biggest problem is that it doesn't adequately explain what some things are -- no, not even in the help screens -- nor in what context it is asking for certain information. And because it asks for things at weird times, such as a personal entry when you're entering business data, you're never really sure if the data is getting entered on the right form. Also, it occasionally asks for the same info in separate areas of the software so you don't know if it is making double entries or just verifying the info. There has been a consistent capital loss carry-forward data bug since the 2016 version and they still haven't fixed it. Overall, I can muddle my way through preparing my personal and business returns with this software only because I know how to verify the data is entered correctly in the forms view and make changes there. If you're not real tax savvy, I think you'd have a real frustrating time using this software, and there's a good chance your return will have an error or two. I will be using different tax prep software next year!
Date published: 2021-10-14
Rated 5 out of 5 by from Turbotax is Awesome It save it me money, yay!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-10-14
Rated 5 out of 5 by from TurboTax is Great but needs to be less for SBO Its great but it needs to be less expensive for small business owners. =)
Date published: 2021-10-14
Rated 4 out of 5 by from Sates It is a nice program, however with the expansion of income from other states this program needs to allow a purchase of a multiple state purchase. Charging $45 a state makes Turbo Tax obsolete.
Date published: 2021-10-14
Rated 5 out of 5 by from Great job with 1st and last phone rep ! My rep was very helpful ! Thanks so much! Got it filed in one evening !
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo Tax alleviates stress Jaci is a pro. Patient, understanding and extremely helpful.
Date published: 2021-10-14
Rated 5 out of 5 by from TurboTax is comprehensive. TurboTax is a comprehensive program that I have full faith in their experts.
Date published: 2021-10-14
Rated 5 out of 5 by from I love Intuit!! Step by step instructions made it really easy, I just love it
Date published: 2021-10-14
Rated 5 out of 5 by from very useful good experience very helpful easy to use and understand
Date published: 2021-10-14
All TurboTax® Offerings Reviews - Page 58
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is easy and inspires confidence I like the question format. You figure out what I need and provide it.
Date published: 2021-10-14
Rated 2 out of 5 by from Lots of confusion and a few ongoing bugs I've used a number of tax prep software products, and I was a volunteer tax trainer and preparer for 6 years, so I know a fair amount about tax return preparation. TurboTax leaves a lot to be desired! Even at my level of experience I find the software does not provide adequate information to determine what to enter in many of the fields. And unless you switch to the tax forms view, and you know what should end up in each field, I promise you this software will make mistakes that you will never catch! The biggest problem is that it doesn't adequately explain what some things are -- no, not even in the help screens -- nor in what context it is asking for certain information. And because it asks for things at weird times, such as a personal entry when you're entering business data, you're never really sure if the data is getting entered on the right form. Also, it occasionally asks for the same info in separate areas of the software so you don't know if it is making double entries or just verifying the info. There has been a consistent capital loss carry-forward data bug since the 2016 version and they still haven't fixed it. Overall, I can muddle my way through preparing my personal and business returns with this software only because I know how to verify the data is entered correctly in the forms view and make changes there. If you're not real tax savvy, I think you'd have a real frustrating time using this software, and there's a good chance your return will have an error or two. I will be using different tax prep software next year!
Date published: 2021-10-14
Rated 5 out of 5 by from Turbotax is Awesome It save it me money, yay!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-10-14
Rated 5 out of 5 by from TurboTax is Great but needs to be less for SBO Its great but it needs to be less expensive for small business owners. =)
Date published: 2021-10-14
Rated 4 out of 5 by from Sates It is a nice program, however with the expansion of income from other states this program needs to allow a purchase of a multiple state purchase. Charging $45 a state makes Turbo Tax obsolete.
Date published: 2021-10-14
Rated 5 out of 5 by from Great job with 1st and last phone rep ! My rep was very helpful ! Thanks so much! Got it filed in one evening !
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo Tax alleviates stress Jaci is a pro. Patient, understanding and extremely helpful.
Date published: 2021-10-14
Rated 5 out of 5 by from TurboTax is comprehensive. TurboTax is a comprehensive program that I have full faith in their experts.
Date published: 2021-10-14
Rated 5 out of 5 by from I love Intuit!! Step by step instructions made it really easy, I just love it
Date published: 2021-10-14
Rated 5 out of 5 by from very useful good experience very helpful easy to use and understand
Date published: 2021-10-14
All TurboTax® Offerings Reviews - Page 58