TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbotax is really helpful to file taxes Turbotax is really helpful to file taxes with extensive walkthrough
Date published: 2022-04-14
Rated 5 out of 5 by from very helpful very helpful in doing my taxes for many years, thank you
Date published: 2022-04-14
Rated 1 out of 5 by from John my tax guy did a great job. The process to pay the bill and get my taxes filed has taken 4 days to finally find someone that could help with the problems. Worst payment processing site I have ever seen. I have been using turbo tax for 10 years this could end it.
Date published: 2022-04-14
Rated 5 out of 5 by from Good product, state filing should be included My preferred tax software, seems more valuable every year, easier to use. I do find paying for state filing to be annoying. revenue enhancement for Intuit/Tt.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax is great! good job I am pleased. Thanks for the great application.
Date published: 2022-04-14
Rated 4 out of 5 by from TurboTax is so easy! I appreciate this service you offer to us online. Makes things so easy
Date published: 2022-04-14
Rated 4 out of 5 by from HELPFUL TTAX Its ok for not so complicated returns, but Turbotax does not have answers for some uncommon situations.
Date published: 2022-04-14
Rated 4 out of 5 by from Solid service, but pricing is not transparent I purchased the Full Service product this year after having used TurboTax Premier for the last decade or so. Overall, the service went smoothly. The person assigned to my account was nice, swift, responsive, etc. My main gripe is that TurboTax was not transparent about pricing. They hide behind some catch-all phrase that "pricing may change based on circumstances", but don't list those situations. Those situations are largely knowable. Ultimately, I was up-charged because my return was deemed complex. While the reason it was considered complex was completely arbitrary, the situation was known many days before they told me my return was considered complex and would incur a cost 66% higher.
Date published: 2022-04-14
Rated 2 out of 5 by from Could use improvement I have used Turbo Tax Delux and Business for many many years. This year both programs seemed to have technical glitches. At one point I could not run both programs on my computer at the same time. I also used Business to prepare a Michigan fiduciary state tax return. On one screen, it stated that Michigan required that the form was required to be efiled. On the next screen, the program stated that you could not efile in Michigan. It took a great bit of time and effort to efile both the Federal and state 1041's.
Date published: 2022-04-14
Rated 5 out of 5 by from I love the step by step assistance I have used Turbo Tax for several years and it is great not having to pay and depend on the someone that only knows what they see in the paperwork
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 5360
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is really helpful to file taxes Turbotax is really helpful to file taxes with extensive walkthrough
Date published: 2022-04-14
Rated 5 out of 5 by from very helpful very helpful in doing my taxes for many years, thank you
Date published: 2022-04-14
Rated 1 out of 5 by from John my tax guy did a great job. The process to pay the bill and get my taxes filed has taken 4 days to finally find someone that could help with the problems. Worst payment processing site I have ever seen. I have been using turbo tax for 10 years this could end it.
Date published: 2022-04-14
Rated 5 out of 5 by from Good product, state filing should be included My preferred tax software, seems more valuable every year, easier to use. I do find paying for state filing to be annoying. revenue enhancement for Intuit/Tt.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax is great! good job I am pleased. Thanks for the great application.
Date published: 2022-04-14
Rated 4 out of 5 by from TurboTax is so easy! I appreciate this service you offer to us online. Makes things so easy
Date published: 2022-04-14
Rated 4 out of 5 by from HELPFUL TTAX Its ok for not so complicated returns, but Turbotax does not have answers for some uncommon situations.
Date published: 2022-04-14
Rated 4 out of 5 by from Solid service, but pricing is not transparent I purchased the Full Service product this year after having used TurboTax Premier for the last decade or so. Overall, the service went smoothly. The person assigned to my account was nice, swift, responsive, etc. My main gripe is that TurboTax was not transparent about pricing. They hide behind some catch-all phrase that "pricing may change based on circumstances", but don't list those situations. Those situations are largely knowable. Ultimately, I was up-charged because my return was deemed complex. While the reason it was considered complex was completely arbitrary, the situation was known many days before they told me my return was considered complex and would incur a cost 66% higher.
Date published: 2022-04-14
Rated 2 out of 5 by from Could use improvement I have used Turbo Tax Delux and Business for many many years. This year both programs seemed to have technical glitches. At one point I could not run both programs on my computer at the same time. I also used Business to prepare a Michigan fiduciary state tax return. On one screen, it stated that Michigan required that the form was required to be efiled. On the next screen, the program stated that you could not efile in Michigan. It took a great bit of time and effort to efile both the Federal and state 1041's.
Date published: 2022-04-14
Rated 5 out of 5 by from I love the step by step assistance I have used Turbo Tax for several years and it is great not having to pay and depend on the someone that only knows what they see in the paperwork
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 5360