TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Tax Days best friend Outside of the not so friendly app interface, especially when the person assisting me tells me how to interact with it clearly instructs me how to. I would've been able to follow up if my side of the app would've worked, otherwise, it would've been great
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo tax is awesome Was a wonderful experience. Appreciate all the help I received. Thank you Caroline. Couldn’t have done it without you
Date published: 2022-03-18
Rated 4 out of 5 by from Normally perfect I have been using TurboTax for more years than I can remember. It has always guided me to a better understanding of the tax rules and helped me file my taxes quicker that I could otherwise have done. By using year after year, the program helps me keep up with carry-overs, etc. This year I had a problem when the program crashed. I needed help and called Customer Service. The wait times of 15 minutes or so would have been acceptable if I had not had to call several times. Once the automated system sent me to an expert who did not pick up the call (probably the fault of the phone system). Another time the customer service rep sent me over to tech support, and the expert never picked up (again probably the fault of the phone system). I had to spend over four hours on the phone (mostly on hold) to get the help I needed. I still recommend TurboTax, but with less enthusiasm than I had before. PS - with the expert help, I still was unable to get the program running again because tech support was not overly familiar with the Mac. I understand that he waa trying to uninstall the program and reinstall. What neither of us understood is how complicated that is on a Mac. Fortunately I found the solution on the TurboTax website and was able to follow the instructions there to uninstall and then reinstall the program.
Date published: 2022-03-18
Rated 5 out of 5 by from Awesome Thanks for the help with the taxes this year. Thanks
Date published: 2022-03-18
Rated 5 out of 5 by from Best Tax Professional experience I’ve had! The tax expert that was chosen for me was Michelle, who was absolutely amazing, the experience couldn’t have gone ANY better.
Date published: 2022-03-18
Rated 4 out of 5 by from Helpful After making several attempts to complete filing since receiving my W-2, I was constantly rejected for my dependent’s name. I appreciated being notified in a timely manner every time it was rejected.
Date published: 2022-03-18
Rated 1 out of 5 by from I spent more time dealing with TurboTax Multiple attachments lead to re-doing my taxes, then an update failed and I had to re-install the software, then the -files were rejected, another software issue to resolve. I spent more time dealing with TurboTax than doing my taxes. While preparing taxes their were tons of things I needed to lookup, explanations should have been included in the software. Intuit just does not care. In Quickbooks they cannot combine my accounting with my payroll. I get charged more for the time consuming privilege of dealing with two online programs separately. After this last round I think I am done with Intuit. Did you notice the number of times you need to re-certify your identity and now the stupid questions at the bottom of this form? Why? Selling our personal data? Then you need to agree to their terms and conditions just to post a review? That is ridiculous.
Date published: 2022-03-18
Rated 5 out of 5 by from Convenient! Really enjoyed being able to quickly and accurately file my taxes.
Date published: 2022-03-18
Rated 3 out of 5 by from Usually good except this year Usually turbo tax is on the ball and I've used them for years. This year they weren't on the ball on their tax forms so I had to wait over a month to file my taxes which Usually ain't to big of a deal but as a seasonal construction worker it put me and my family back case we couldn't file in February like I do every year to keep the wolves from knocking at the door.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Is fast and cheap. Love this software to file my taxes, this is my eighth year and i cannot say enough about it.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4318
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Tax Days best friend Outside of the not so friendly app interface, especially when the person assisting me tells me how to interact with it clearly instructs me how to. I would've been able to follow up if my side of the app would've worked, otherwise, it would've been great
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo tax is awesome Was a wonderful experience. Appreciate all the help I received. Thank you Caroline. Couldn’t have done it without you
Date published: 2022-03-18
Rated 4 out of 5 by from Normally perfect I have been using TurboTax for more years than I can remember. It has always guided me to a better understanding of the tax rules and helped me file my taxes quicker that I could otherwise have done. By using year after year, the program helps me keep up with carry-overs, etc. This year I had a problem when the program crashed. I needed help and called Customer Service. The wait times of 15 minutes or so would have been acceptable if I had not had to call several times. Once the automated system sent me to an expert who did not pick up the call (probably the fault of the phone system). Another time the customer service rep sent me over to tech support, and the expert never picked up (again probably the fault of the phone system). I had to spend over four hours on the phone (mostly on hold) to get the help I needed. I still recommend TurboTax, but with less enthusiasm than I had before. PS - with the expert help, I still was unable to get the program running again because tech support was not overly familiar with the Mac. I understand that he waa trying to uninstall the program and reinstall. What neither of us understood is how complicated that is on a Mac. Fortunately I found the solution on the TurboTax website and was able to follow the instructions there to uninstall and then reinstall the program.
Date published: 2022-03-18
Rated 5 out of 5 by from Awesome Thanks for the help with the taxes this year. Thanks
Date published: 2022-03-18
Rated 5 out of 5 by from Best Tax Professional experience I’ve had! The tax expert that was chosen for me was Michelle, who was absolutely amazing, the experience couldn’t have gone ANY better.
Date published: 2022-03-18
Rated 4 out of 5 by from Helpful After making several attempts to complete filing since receiving my W-2, I was constantly rejected for my dependent’s name. I appreciated being notified in a timely manner every time it was rejected.
Date published: 2022-03-18
Rated 1 out of 5 by from I spent more time dealing with TurboTax Multiple attachments lead to re-doing my taxes, then an update failed and I had to re-install the software, then the -files were rejected, another software issue to resolve. I spent more time dealing with TurboTax than doing my taxes. While preparing taxes their were tons of things I needed to lookup, explanations should have been included in the software. Intuit just does not care. In Quickbooks they cannot combine my accounting with my payroll. I get charged more for the time consuming privilege of dealing with two online programs separately. After this last round I think I am done with Intuit. Did you notice the number of times you need to re-certify your identity and now the stupid questions at the bottom of this form? Why? Selling our personal data? Then you need to agree to their terms and conditions just to post a review? That is ridiculous.
Date published: 2022-03-18
Rated 5 out of 5 by from Convenient! Really enjoyed being able to quickly and accurately file my taxes.
Date published: 2022-03-18
Rated 3 out of 5 by from Usually good except this year Usually turbo tax is on the ball and I've used them for years. This year they weren't on the ball on their tax forms so I had to wait over a month to file my taxes which Usually ain't to big of a deal but as a seasonal construction worker it put me and my family back case we couldn't file in February like I do every year to keep the wolves from knocking at the door.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Is fast and cheap. Love this software to file my taxes, this is my eighth year and i cannot say enough about it.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4318