TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Red flag after final final review ready to submit. Try to correct 1099-R, System would not removed the blank field, a mistake so in closing deleted file not close file. The file quickly deleted 1009-R and submitted to IRS incorrectly. Bad mistake, now must resubmit an Amended Return. Not a happy User.
Date published: 2021-04-07
Rated 5 out of 5 by from TurboTax Intuit is excellent and affordable! I love that it takes me step by step, giving examples of what i need--reverifying everything just as if it is talking to a child/young adult inexperienced. I have used this service a few years now and find it so great that I continually mention them as my Preparer for taxes. I will continue to use them!
Date published: 2021-04-07
Rated 2 out of 5 by from Had to pay twice for State I paid once for my AL state filing but hadn't clicked on the final button and my computer went down. Had to redo taxes and because it was a desktop version I had to pay the fee again. I called and spoke to someone twice (2 different people). Once for 75 minutes and the other 50 minutes to only be told I would have to redo my taxed a 3rd time using the online version because they couldn't help me on the desktop version.
Date published: 2021-04-07
Rated 2 out of 5 by from turbo tax is getting worse extra fees we never had to pay and returned dropped , after getting same return last 5 years
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo tax rocks I’ve been doing my taxes with you for years. I used a different company and got nothing but confused. Turbo tax is easy to understand and help is right there when you need it. Thank you bunches
Date published: 2021-04-07
Rated 5 out of 5 by from very beginner-friendly experience TurboTax helped walk me through my taxes in a way that was easy to understand as a young adult filing taxes on my own for the first time. I appreciated the prompts they had for me to understand why I was filling out certain forms or what the information was used for.
Date published: 2021-04-07
Rated 1 out of 5 by from New format is hard and time consuming. Left off State tax already paid on my return AND a friend's return. I will be filing my own returns next year.
Date published: 2021-04-07
Rated 2 out of 5 by from Turbo hi there n thnx to you all for my taxes to be complete.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax Makes it easy Easy to jump around to the sections I want to see.
Date published: 2021-04-07
Rated 1 out of 5 by from Tired of the TurboTax Games Product is getting worse over time. I've been using TT for over 10 years and each year it is customer service and product is worse.
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 4218
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Red flag after final final review ready to submit. Try to correct 1099-R, System would not removed the blank field, a mistake so in closing deleted file not close file. The file quickly deleted 1009-R and submitted to IRS incorrectly. Bad mistake, now must resubmit an Amended Return. Not a happy User.
Date published: 2021-04-07
Rated 5 out of 5 by from TurboTax Intuit is excellent and affordable! I love that it takes me step by step, giving examples of what i need--reverifying everything just as if it is talking to a child/young adult inexperienced. I have used this service a few years now and find it so great that I continually mention them as my Preparer for taxes. I will continue to use them!
Date published: 2021-04-07
Rated 2 out of 5 by from Had to pay twice for State I paid once for my AL state filing but hadn't clicked on the final button and my computer went down. Had to redo taxes and because it was a desktop version I had to pay the fee again. I called and spoke to someone twice (2 different people). Once for 75 minutes and the other 50 minutes to only be told I would have to redo my taxed a 3rd time using the online version because they couldn't help me on the desktop version.
Date published: 2021-04-07
Rated 2 out of 5 by from turbo tax is getting worse extra fees we never had to pay and returned dropped , after getting same return last 5 years
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo tax rocks I’ve been doing my taxes with you for years. I used a different company and got nothing but confused. Turbo tax is easy to understand and help is right there when you need it. Thank you bunches
Date published: 2021-04-07
Rated 5 out of 5 by from very beginner-friendly experience TurboTax helped walk me through my taxes in a way that was easy to understand as a young adult filing taxes on my own for the first time. I appreciated the prompts they had for me to understand why I was filling out certain forms or what the information was used for.
Date published: 2021-04-07
Rated 1 out of 5 by from New format is hard and time consuming. Left off State tax already paid on my return AND a friend's return. I will be filing my own returns next year.
Date published: 2021-04-07
Rated 2 out of 5 by from Turbo hi there n thnx to you all for my taxes to be complete.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax Makes it easy Easy to jump around to the sections I want to see.
Date published: 2021-04-07
Rated 1 out of 5 by from Tired of the TurboTax Games Product is getting worse over time. I've been using TT for over 10 years and each year it is customer service and product is worse.
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 4218