TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from best number 1 best number 1 I have used turbo tax for the last 25 years. Great organized program!! Keep up the good work!
Date published: 2022-03-16
Rated 5 out of 5 by from Largest return I've had Mark, my expert was extremely quick, concise, and to the point. A rare trait in this society that is often underappreciated. Even willing to work outside office hours to work with my work schedule. Overall I'm extremely grateful
Date published: 2022-03-16
Rated 4 out of 5 by from Agents very helpful Live phone calls are prompt and agents very patient, helpful. Couldn't have completed by return without them. TT is great. It's gotten very expensive though.
Date published: 2022-03-16
Rated 1 out of 5 by from Hard to find documentation Very hard to find documentation. Forums are simplistic, not details. Phone support but doesn't understand what I say. I get disconnected (with no call back) when on support call.
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax's is very convenient to use Turbo Tax's is convenient for people like me on the move and sometimes away from home.
Date published: 2022-03-16
Rated 4 out of 5 by from Mobile App Needs Work The mobile app is pretty flakey. Often crashes and doesn't submit messages properly when you try to send them. Similarly, the web app asks for stuff multiple times, even after you've provided it. Silly examples are asking me to submit my prior tax return when that was also filed via TurboTax.
Date published: 2022-03-16
Rated 5 out of 5 by from TURBOTAX LIVE IT WAS EASY TO USE AND THE PHONE CALL HELP CORRECT THE THE NEEDED INFORMATION.
Date published: 2022-03-16
Rated 5 out of 5 by from Always outstanding I have learned much about taxes and continue to learn more each year.
Date published: 2022-03-16
Rated 3 out of 5 by from App is buggy Buggy app! Had to reinsert data multiple times because the app won't save. Notifications that were sent to phone/email were incorrect. I kept getting a message that I needed a document, however instead I had a message that needed to be responded to. I'm guessing those who use this app are the guinea pigs that's why this process was free?
Date published: 2022-03-16
Rated 5 out of 5 by from Excelente job The best they know what they do I trust on them I know they protect my privacy
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4105
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from best number 1 best number 1 I have used turbo tax for the last 25 years. Great organized program!! Keep up the good work!
Date published: 2022-03-16
Rated 5 out of 5 by from Largest return I've had Mark, my expert was extremely quick, concise, and to the point. A rare trait in this society that is often underappreciated. Even willing to work outside office hours to work with my work schedule. Overall I'm extremely grateful
Date published: 2022-03-16
Rated 4 out of 5 by from Agents very helpful Live phone calls are prompt and agents very patient, helpful. Couldn't have completed by return without them. TT is great. It's gotten very expensive though.
Date published: 2022-03-16
Rated 1 out of 5 by from Hard to find documentation Very hard to find documentation. Forums are simplistic, not details. Phone support but doesn't understand what I say. I get disconnected (with no call back) when on support call.
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax's is very convenient to use Turbo Tax's is convenient for people like me on the move and sometimes away from home.
Date published: 2022-03-16
Rated 4 out of 5 by from Mobile App Needs Work The mobile app is pretty flakey. Often crashes and doesn't submit messages properly when you try to send them. Similarly, the web app asks for stuff multiple times, even after you've provided it. Silly examples are asking me to submit my prior tax return when that was also filed via TurboTax.
Date published: 2022-03-16
Rated 5 out of 5 by from TURBOTAX LIVE IT WAS EASY TO USE AND THE PHONE CALL HELP CORRECT THE THE NEEDED INFORMATION.
Date published: 2022-03-16
Rated 5 out of 5 by from Always outstanding I have learned much about taxes and continue to learn more each year.
Date published: 2022-03-16
Rated 3 out of 5 by from App is buggy Buggy app! Had to reinsert data multiple times because the app won't save. Notifications that were sent to phone/email were incorrect. I kept getting a message that I needed a document, however instead I had a message that needed to be responded to. I'm guessing those who use this app are the guinea pigs that's why this process was free?
Date published: 2022-03-16
Rated 5 out of 5 by from Excelente job The best they know what they do I trust on them I know they protect my privacy
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4105