TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Good Excellent communication. Quick and easy. Will use again. Expert knowledgeable and answered all questions
Date published: 2022-03-22
Rated 2 out of 5 by from You can do much better on your Trust Program. Let me make it perfectly clear. I have been using your tax programs since 1980"s. I have always recommend people to purchase your programs. I also understand federal and State taxes. I have worked on many State taxes. I have also been asked by the IRS several times to work for them without applying for employment. I have also worked as a volunteer tax preparer for many years. Problem 1: The CD purchase to install did not install. It should have. Problem 2: Updating program. WHEN YOU CAN GET SOMEONE YOU DO HAVE A GOOD SUPPORT such as Denise. She was very helpful with my updating problem. Support ID: 1491650710. "HOWEVER, I'M VERY DISAPPOINTED IN YOUR TRUST PROGRAM!" There was no guidance when you said we will help you through it. Example 1: Especially, on scanning to attach the federal copy to the State form. You could have said that their need to be only one file to attach for the dozen forms. Example 2: Why is there no signed State form MI-8453-FE to attached, but just the Federal? Example 3: Why do I have to select forms in the State section, when the federal forms were already selected? Why could it not have just transfer automatically? Example 4: As hard as I tried to e-file the State of Michigan I could not. You sent me to a site for errors in transmitting that did not help me. Your telephone tree needs improvement. It does not understand simple letters spelled out. And then it would not help me solve the problem. Your program did not tell me what was wrong with my taxes. You suggested contact the State. Not your problem. Impossible to contact anyone there. You do not give me NO CHOICE, but I will have to send a paper copy. Please take these comments as being helpful. I want you to see how you can improve the Trust Program. The rest of your programs have been very good!
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo tax was great Was thorough, they made sure they had everything covered
Date published: 2022-03-22
Rated 5 out of 5 by from Another tax year Have used Turbo Tax for many years now. They make tax time easier. Gave them 5 stars although had trouble with program. I think it was something to do with the disc.
Date published: 2022-03-22
Rated 5 out of 5 by from Love Turbo Tax! Turbo Tax is easy to use and should you run into questions the live expert help is wonderful!
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax makes filing taxes so much easier! I worked with Jill and Lynette and they were both so helpful, quick and efficient. I just uploaded my paperwork and they did the rest.
Date published: 2022-03-22
Rated 5 out of 5 by from turboTax was great! My work situation became more complicated which required an upgrade of TurboTax. When I still rented the trouble I was able to handed off to a live expert who was very helpful and explaining to me what I was missing. he was also very helpful in getting me the best discounts that I would’ve missed, less, I got a greater return. With the increase of the return and the convenience of hand having it handled by a professional, I thought it was well worth the investment.
Date published: 2022-03-22
Rated 5 out of 5 by from guick and easy very helpfull but wish you could ask some one guestions directly specific subjects problems
Date published: 2022-03-22
Rated 5 out of 5 by from Easy to use Easy to use and very helpful live tax experts available to help
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is Awesome On three occasions, I required assistance with my taxes. All three times, I received excellent, speedy assistance. It was all just a phone call away, and I never had to wait even 5 minutes to talk to someone who would help me. I really appreciate the great service from all my helpers.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3720
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good Excellent communication. Quick and easy. Will use again. Expert knowledgeable and answered all questions
Date published: 2022-03-22
Rated 2 out of 5 by from You can do much better on your Trust Program. Let me make it perfectly clear. I have been using your tax programs since 1980"s. I have always recommend people to purchase your programs. I also understand federal and State taxes. I have worked on many State taxes. I have also been asked by the IRS several times to work for them without applying for employment. I have also worked as a volunteer tax preparer for many years. Problem 1: The CD purchase to install did not install. It should have. Problem 2: Updating program. WHEN YOU CAN GET SOMEONE YOU DO HAVE A GOOD SUPPORT such as Denise. She was very helpful with my updating problem. Support ID: 1491650710. "HOWEVER, I'M VERY DISAPPOINTED IN YOUR TRUST PROGRAM!" There was no guidance when you said we will help you through it. Example 1: Especially, on scanning to attach the federal copy to the State form. You could have said that their need to be only one file to attach for the dozen forms. Example 2: Why is there no signed State form MI-8453-FE to attached, but just the Federal? Example 3: Why do I have to select forms in the State section, when the federal forms were already selected? Why could it not have just transfer automatically? Example 4: As hard as I tried to e-file the State of Michigan I could not. You sent me to a site for errors in transmitting that did not help me. Your telephone tree needs improvement. It does not understand simple letters spelled out. And then it would not help me solve the problem. Your program did not tell me what was wrong with my taxes. You suggested contact the State. Not your problem. Impossible to contact anyone there. You do not give me NO CHOICE, but I will have to send a paper copy. Please take these comments as being helpful. I want you to see how you can improve the Trust Program. The rest of your programs have been very good!
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo tax was great Was thorough, they made sure they had everything covered
Date published: 2022-03-22
Rated 5 out of 5 by from Another tax year Have used Turbo Tax for many years now. They make tax time easier. Gave them 5 stars although had trouble with program. I think it was something to do with the disc.
Date published: 2022-03-22
Rated 5 out of 5 by from Love Turbo Tax! Turbo Tax is easy to use and should you run into questions the live expert help is wonderful!
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax makes filing taxes so much easier! I worked with Jill and Lynette and they were both so helpful, quick and efficient. I just uploaded my paperwork and they did the rest.
Date published: 2022-03-22
Rated 5 out of 5 by from turboTax was great! My work situation became more complicated which required an upgrade of TurboTax. When I still rented the trouble I was able to handed off to a live expert who was very helpful and explaining to me what I was missing. he was also very helpful in getting me the best discounts that I would’ve missed, less, I got a greater return. With the increase of the return and the convenience of hand having it handled by a professional, I thought it was well worth the investment.
Date published: 2022-03-22
Rated 5 out of 5 by from guick and easy very helpfull but wish you could ask some one guestions directly specific subjects problems
Date published: 2022-03-22
Rated 5 out of 5 by from Easy to use Easy to use and very helpful live tax experts available to help
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is Awesome On three occasions, I required assistance with my taxes. All three times, I received excellent, speedy assistance. It was all just a phone call away, and I never had to wait even 5 minutes to talk to someone who would help me. I really appreciate the great service from all my helpers.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3720