TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Good, but still clunky Feel that the interface between certain topics is clunky. For example, when entering home office deduction for real estate taxes it asks you upfront if you are itemizing deductions. How would you know - you have not gotten to personal deductions yet. And when entering SEP data - you can say maximize, but you don't see the number for a while. It has been this way for years, with no improvement.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax was easy and supportive The process to file taxes was made easy by TurboTax. After the process finish and we filed electronically.....and issue arose and the support team help quickly fix and re-file. Appreciated the service
Date published: 2023-04-13
Rated 5 out of 5 by from Awesome I used Turbo Tax Premium, it is Easy to use and easy to file.
Date published: 2023-04-13
Rated 5 out of 5 by from The 8th year of easy I've been using TurboTax for 8 years. I love how easy it is to use. It prompts me at what to review and take a look at. Quick too! Got federal & state completed in under 15 mins.
Date published: 2023-04-13
Rated 5 out of 5 by from Fast, convenience, and error free for years now Every year, my previous filings are here and easy to reference. The speed and convenience of this product cannot be overstated. In the 10+ years I have been using this product/service, I have never had any issues with usage, or errors in my returns.
Date published: 2023-04-13
Rated 4 out of 5 by from Live Assisted was mostly helpful I appreciated the live assistance walk through on my double state returns. I felt peace of mind, knowing someone was helping me make sure I interpreted everything correctly. We had some complicated stuff and they helped. My 4 stars was because several of my calls got disconnected in the middle of them (not sure why) and so I had to work with multiple people which created frustration/disconnect between one tax expert and another. One was telling me one thing and the other would tell me different. So I'm a smidge doubtful on if it all got processed correctly but I'm hoping for the best.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax saves me Turbo tax is a life saver! I love being able to do everything all in one place from start to finish.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is amazing Turbo Tax is amazing - Very user friendly - self explanatory
Date published: 2023-04-13
Rated 1 out of 5 by from Expensive and not always intuitive Expensive, not enough explanations about questions given at times. Agents often have limited knowledge and the response is slow.
Date published: 2023-04-13
Rated 5 out of 5 by from Great Len really cleared up some questions I had and offered sound advice for an issue with a previous years tax filing.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2899
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good, but still clunky Feel that the interface between certain topics is clunky. For example, when entering home office deduction for real estate taxes it asks you upfront if you are itemizing deductions. How would you know - you have not gotten to personal deductions yet. And when entering SEP data - you can say maximize, but you don't see the number for a while. It has been this way for years, with no improvement.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax was easy and supportive The process to file taxes was made easy by TurboTax. After the process finish and we filed electronically.....and issue arose and the support team help quickly fix and re-file. Appreciated the service
Date published: 2023-04-13
Rated 5 out of 5 by from Awesome I used Turbo Tax Premium, it is Easy to use and easy to file.
Date published: 2023-04-13
Rated 5 out of 5 by from The 8th year of easy I've been using TurboTax for 8 years. I love how easy it is to use. It prompts me at what to review and take a look at. Quick too! Got federal & state completed in under 15 mins.
Date published: 2023-04-13
Rated 5 out of 5 by from Fast, convenience, and error free for years now Every year, my previous filings are here and easy to reference. The speed and convenience of this product cannot be overstated. In the 10+ years I have been using this product/service, I have never had any issues with usage, or errors in my returns.
Date published: 2023-04-13
Rated 4 out of 5 by from Live Assisted was mostly helpful I appreciated the live assistance walk through on my double state returns. I felt peace of mind, knowing someone was helping me make sure I interpreted everything correctly. We had some complicated stuff and they helped. My 4 stars was because several of my calls got disconnected in the middle of them (not sure why) and so I had to work with multiple people which created frustration/disconnect between one tax expert and another. One was telling me one thing and the other would tell me different. So I'm a smidge doubtful on if it all got processed correctly but I'm hoping for the best.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax saves me Turbo tax is a life saver! I love being able to do everything all in one place from start to finish.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is amazing Turbo Tax is amazing - Very user friendly - self explanatory
Date published: 2023-04-13
Rated 1 out of 5 by from Expensive and not always intuitive Expensive, not enough explanations about questions given at times. Agents often have limited knowledge and the response is slow.
Date published: 2023-04-13
Rated 5 out of 5 by from Great Len really cleared up some questions I had and offered sound advice for an issue with a previous years tax filing.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2899