TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Unsatisfactory The entire process as a whole was extremely frustrating and unsatisfactory. The process was made so much more difficult and time consuming than it had to be due to mistakes made by Turbo Tax experts. Not sure I will use again.
Date published: 2022-05-31
Rated 5 out of 5 by from Excellent Customer Service Teri was extremely helpful and patient with me as I experienced so problems with submitting payment through the online process. She updated me daily throughout the process and stayed with me until my taxes were filed. I so appreciate all that she did and am super thankful to have her work with me.
Date published: 2022-05-31
Rated 4 out of 5 by from Very kind They kept me going to help get all of the important things done.
Date published: 2022-05-31
Rated 5 out of 5 by from Very good experience He got to the very issue that concerns my business as a restaurant
Date published: 2022-05-31
Rated 5 out of 5 by from Turbo Tax Great software, easy to use & additional information is available if needed.
Date published: 2022-05-31
Rated 5 out of 5 by from Marc was Great! Marc was fantastic . He was very professional and gave me the information I needed and prepared my taxes in a timely manor. I will use him again next year for sure.
Date published: 2022-05-31
Rated 5 out of 5 by from 2021 filing Gerald and Priya were excellent, I had thoughts of changing my filing from turbo but they have changed my mind because of their expertise and kindness
Date published: 2022-05-31
Rated 5 out of 5 by from My Turbo Tax Helper is the best you have. So Im one of those people that hates doing my taxes. I dont mind paying its just the prep that drives me crazy. But your lady Seraphim, I cannot rave about her enough is a total asset to your company. She is the best. She made me feel empowered in an area off life that I always feel fragile at. Even though your program is an easy on it can still feel daunting alone. She made me feel like all of you were there supporting me, Rooting me on. Thank You for having her. Please be good to her. Shes worth everything good you can do for her. I can promise if she lived here Id find some way to hire her.
Date published: 2022-05-31
Rated 5 out of 5 by from Spectacular System We have used a professional CPA for our taxes for the past 10 years. Using an online service was not something we thought we'd do; but having relocated to a different state and running out of time, we felt constrained. We couldn't be happier. The entire service, from first contact to figure out how much help we needed, through the complicated process of getting information back and forth, to the final submission... EVERYTHING went smoothly, courteously, and professionally. Our only regret was that we overpaid for a decade before giving TurboTax a shot.
Date published: 2022-05-31
Rated 5 out of 5 by from Its was awesome Everyone was great I will be returning to turbotax again
Date published: 2022-05-31
All TurboTax® Offerings Reviews - Page 289
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Unsatisfactory The entire process as a whole was extremely frustrating and unsatisfactory. The process was made so much more difficult and time consuming than it had to be due to mistakes made by Turbo Tax experts. Not sure I will use again.
Date published: 2022-05-31
Rated 5 out of 5 by from Excellent Customer Service Teri was extremely helpful and patient with me as I experienced so problems with submitting payment through the online process. She updated me daily throughout the process and stayed with me until my taxes were filed. I so appreciate all that she did and am super thankful to have her work with me.
Date published: 2022-05-31
Rated 4 out of 5 by from Very kind They kept me going to help get all of the important things done.
Date published: 2022-05-31
Rated 5 out of 5 by from Very good experience He got to the very issue that concerns my business as a restaurant
Date published: 2022-05-31
Rated 5 out of 5 by from Turbo Tax Great software, easy to use & additional information is available if needed.
Date published: 2022-05-31
Rated 5 out of 5 by from Marc was Great! Marc was fantastic . He was very professional and gave me the information I needed and prepared my taxes in a timely manor. I will use him again next year for sure.
Date published: 2022-05-31
Rated 5 out of 5 by from 2021 filing Gerald and Priya were excellent, I had thoughts of changing my filing from turbo but they have changed my mind because of their expertise and kindness
Date published: 2022-05-31
Rated 5 out of 5 by from My Turbo Tax Helper is the best you have. So Im one of those people that hates doing my taxes. I dont mind paying its just the prep that drives me crazy. But your lady Seraphim, I cannot rave about her enough is a total asset to your company. She is the best. She made me feel empowered in an area off life that I always feel fragile at. Even though your program is an easy on it can still feel daunting alone. She made me feel like all of you were there supporting me, Rooting me on. Thank You for having her. Please be good to her. Shes worth everything good you can do for her. I can promise if she lived here Id find some way to hire her.
Date published: 2022-05-31
Rated 5 out of 5 by from Spectacular System We have used a professional CPA for our taxes for the past 10 years. Using an online service was not something we thought we'd do; but having relocated to a different state and running out of time, we felt constrained. We couldn't be happier. The entire service, from first contact to figure out how much help we needed, through the complicated process of getting information back and forth, to the final submission... EVERYTHING went smoothly, courteously, and professionally. Our only regret was that we overpaid for a decade before giving TurboTax a shot.
Date published: 2022-05-31
Rated 5 out of 5 by from Its was awesome Everyone was great I will be returning to turbotax again
Date published: 2022-05-31
All TurboTax® Offerings Reviews - Page 289