TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Questions don't always match up The question prompts used don't always match with my circumstances. And, once you make an entry, it can be very difficult to change it if need be.
Date published: 2023-04-15
Rated 2 out of 5 by from The Changes you have made The changes you have made especially using a credit card make your site nonuser friendly. I have used turbo tax for 15 years and I have more issues this year because of your changes that I will Consider another company next year,
Date published: 2023-04-15
Rated 3 out of 5 by from Beware of surprise fees I have been using Turbo Tax for 8 years and have enjoyed being able to complete what I consider to be an easy file. However, it never seems to amaze how Intuit catches me with their surprise fees. After completing the entire form and getting ready to file and transmit, that's when Turbo Tax surprised me with having to upgrade due to having Capital gains. Thy then tacked on a $39 processing fee on top of having to upgrade in order to file all done at the time of filing. Why can't that be made known up front?
Date published: 2023-04-15
Rated 5 out of 5 by from Easy and quick I hate the tedium of filing taxes, but Turbo Tax makes it as easy as possible
Date published: 2023-04-15
Rated 2 out of 5 by from expensive. Crypto challenged. lots of upselling I had some trouble trying to get my crypto reported. Not enough block chain variety and problems with cvs uploads. It's also getting to the point where it might be easier to file directly to the IRS myself and save the money. My taxes are pretty simple so I just use Turbo Tax for the convenience and crypto function but I honestly think with all the upselling and ads it may not be worth it next year. It getting quite annoying and tricky to use.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbos Tax The Turbo Tax was easy and convenient easy to understand
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax ROCKS !! I am a longtime fan of Intuit Turbo Tax customer. I truly love their Premiere package. And each year they make improvements to it and their entire system. This product gets better and better with each passing year. Although I don't live a financially complicated life, I still need to have my taxes done and done right. The peace of mind I receive is worth every penny.
Date published: 2023-04-15
Rated 5 out of 5 by from All good! Quick, easy, actually kind of fun! Phone help was immediate and the CPA was really friendly and helpful.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome Easy to use, direction, and explanations are easy to understand.
Date published: 2023-04-15
Rated 2 out of 5 by from Piece of Why would you congratulate a customer and tell them they are done with the filling, just to inform them they have 3 more pages of information to verify and sign? Honestly ask yourself why? Don't patronize your customers with lies and positive platitudes, because you think it "enhances the user experience". Tell me the truth. Tell me when I'm actually done instead of treating me like i'm five and congratulating me for a job not done with PowerPoint level graphics. All the time wasted on happy animations and graphics that you could of spent better educating your customers. When I file next it will be with someone who focuses less on happy face cartoons and more on efficiently and accurately pumping me full of useful information.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2748
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Questions don't always match up The question prompts used don't always match with my circumstances. And, once you make an entry, it can be very difficult to change it if need be.
Date published: 2023-04-15
Rated 2 out of 5 by from The Changes you have made The changes you have made especially using a credit card make your site nonuser friendly. I have used turbo tax for 15 years and I have more issues this year because of your changes that I will Consider another company next year,
Date published: 2023-04-15
Rated 3 out of 5 by from Beware of surprise fees I have been using Turbo Tax for 8 years and have enjoyed being able to complete what I consider to be an easy file. However, it never seems to amaze how Intuit catches me with their surprise fees. After completing the entire form and getting ready to file and transmit, that's when Turbo Tax surprised me with having to upgrade due to having Capital gains. Thy then tacked on a $39 processing fee on top of having to upgrade in order to file all done at the time of filing. Why can't that be made known up front?
Date published: 2023-04-15
Rated 5 out of 5 by from Easy and quick I hate the tedium of filing taxes, but Turbo Tax makes it as easy as possible
Date published: 2023-04-15
Rated 2 out of 5 by from expensive. Crypto challenged. lots of upselling I had some trouble trying to get my crypto reported. Not enough block chain variety and problems with cvs uploads. It's also getting to the point where it might be easier to file directly to the IRS myself and save the money. My taxes are pretty simple so I just use Turbo Tax for the convenience and crypto function but I honestly think with all the upselling and ads it may not be worth it next year. It getting quite annoying and tricky to use.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbos Tax The Turbo Tax was easy and convenient easy to understand
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax ROCKS !! I am a longtime fan of Intuit Turbo Tax customer. I truly love their Premiere package. And each year they make improvements to it and their entire system. This product gets better and better with each passing year. Although I don't live a financially complicated life, I still need to have my taxes done and done right. The peace of mind I receive is worth every penny.
Date published: 2023-04-15
Rated 5 out of 5 by from All good! Quick, easy, actually kind of fun! Phone help was immediate and the CPA was really friendly and helpful.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome Easy to use, direction, and explanations are easy to understand.
Date published: 2023-04-15
Rated 2 out of 5 by from Piece of Why would you congratulate a customer and tell them they are done with the filling, just to inform them they have 3 more pages of information to verify and sign? Honestly ask yourself why? Don't patronize your customers with lies and positive platitudes, because you think it "enhances the user experience". Tell me the truth. Tell me when I'm actually done instead of treating me like i'm five and congratulating me for a job not done with PowerPoint level graphics. All the time wasted on happy animations and graphics that you could of spent better educating your customers. When I file next it will be with someone who focuses less on happy face cartoons and more on efficiently and accurately pumping me full of useful information.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2748