TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Solid and Reliable Glad I started Using Turbotax. After 2 years of using it ..its a breeze to do my taxes. I appreciate the ability to talk to someone on the phone when something new comes along in tax law. Very professional and helpful
Date published: 2022-04-10
Rated 3 out of 5 by from Worse than last year Website still sucks. Ordeal finding and buying Premier Desktop. Put the pay for downloads on the first page, and stop trying to force me through the "you may file for free online!' nonsense. I know I need Premier desktop and I don't need to waste time, entering all of the info, just to kick me to a download hours later. 1 bug I am used to already. Every single year, you just cannot seem to figure out Back-Door Roth. Suggestion, Add a Back-Door Roth Step by Step interview. The web site instructions are wrong for the 2021 edition. Issue two, Overly complicated instructions, that you cannot actually follow for foreign tax credit (support just had me lump it all together in one). Last, issue three, when all done, the known bug of a phantom Child Care Tax Credit form must be filled for a single filer with no children (support also provided a workaround for that). Sorry TT, your Quality program needs some work. TT is actually getting worse.
Date published: 2022-04-10
Rated 5 out of 5 by from Shocked by my deductions! (in a good way) TurboTax was very easy to use. With the help of a live Tax expert, I was able to file my taxes with confidence. The result? Deductions that surprised me with so much joy!
Date published: 2022-04-10
Rated 2 out of 5 by from TurboTax is great, But issues at the end Have used Turbo Tax for many years now. This year it made me purchase an additional feature because I had capital gains/losses even though it didn't impact my return. I also purchased MAX and at the end, it said my spouses name didn't match (even though it did match both what they had as well as his social security card). Annoying.
Date published: 2022-04-10
Rated 5 out of 5 by from They do well Thought the review was what I just wrote on the “how did we do”n oops.
Date published: 2022-04-10
Rated 5 out of 5 by from Excellent Service TurboTax is always on point with great directions and what is needed to make our tax experience great
Date published: 2022-04-10
Rated 1 out of 5 by from CD Version Accountant Assistance I am not happy and will most likely no longer use the Turbotax product. A change was made to know longer allow for the assistance from an accountant with the cd version of the software. This was done without any notification and I did not find out until after I purchased. I would not have purchased the cd if I knew in advance.
Date published: 2022-04-10
Rated 5 out of 5 by from Love Turbo Tax!!!! I have used Turbo Tax for over a decade!!! Easy, Quick, Affordable!!! Best tax software I have ever used!
Date published: 2022-04-10
Rated 4 out of 5 by from More information needed I think that TurboTax needs more explanatory information to help the customers figure out their taxes. Not all of the tax information documents are easy to understand.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax a wonderful experiance I am retired and have not used a computer in two years so I am slow . I had a little trouble but with a little help from Geoff I got through it , Thanks
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2098
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Solid and Reliable Glad I started Using Turbotax. After 2 years of using it ..its a breeze to do my taxes. I appreciate the ability to talk to someone on the phone when something new comes along in tax law. Very professional and helpful
Date published: 2022-04-10
Rated 3 out of 5 by from Worse than last year Website still sucks. Ordeal finding and buying Premier Desktop. Put the pay for downloads on the first page, and stop trying to force me through the "you may file for free online!' nonsense. I know I need Premier desktop and I don't need to waste time, entering all of the info, just to kick me to a download hours later. 1 bug I am used to already. Every single year, you just cannot seem to figure out Back-Door Roth. Suggestion, Add a Back-Door Roth Step by Step interview. The web site instructions are wrong for the 2021 edition. Issue two, Overly complicated instructions, that you cannot actually follow for foreign tax credit (support just had me lump it all together in one). Last, issue three, when all done, the known bug of a phantom Child Care Tax Credit form must be filled for a single filer with no children (support also provided a workaround for that). Sorry TT, your Quality program needs some work. TT is actually getting worse.
Date published: 2022-04-10
Rated 5 out of 5 by from Shocked by my deductions! (in a good way) TurboTax was very easy to use. With the help of a live Tax expert, I was able to file my taxes with confidence. The result? Deductions that surprised me with so much joy!
Date published: 2022-04-10
Rated 2 out of 5 by from TurboTax is great, But issues at the end Have used Turbo Tax for many years now. This year it made me purchase an additional feature because I had capital gains/losses even though it didn't impact my return. I also purchased MAX and at the end, it said my spouses name didn't match (even though it did match both what they had as well as his social security card). Annoying.
Date published: 2022-04-10
Rated 5 out of 5 by from They do well Thought the review was what I just wrote on the “how did we do”n oops.
Date published: 2022-04-10
Rated 5 out of 5 by from Excellent Service TurboTax is always on point with great directions and what is needed to make our tax experience great
Date published: 2022-04-10
Rated 1 out of 5 by from CD Version Accountant Assistance I am not happy and will most likely no longer use the Turbotax product. A change was made to know longer allow for the assistance from an accountant with the cd version of the software. This was done without any notification and I did not find out until after I purchased. I would not have purchased the cd if I knew in advance.
Date published: 2022-04-10
Rated 5 out of 5 by from Love Turbo Tax!!!! I have used Turbo Tax for over a decade!!! Easy, Quick, Affordable!!! Best tax software I have ever used!
Date published: 2022-04-10
Rated 4 out of 5 by from More information needed I think that TurboTax needs more explanatory information to help the customers figure out their taxes. Not all of the tax information documents are easy to understand.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax a wonderful experiance I am retired and have not used a computer in two years so I am slow . I had a little trouble but with a little help from Geoff I got through it , Thanks
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2098