TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great Job All was lost at the start of this process but Turbo Tax was able to restore my file and get me back to the same Tax Expert which made the process easy.
Date published: 2022-09-22
Rated 5 out of 5 by from Turbo Tax was a piece of cake Very easy to use. I was able to start and stop as needed to complete my return.
Date published: 2022-09-22
Rated 5 out of 5 by from Experience with Turbo Tax I had a great experience because I could not have filed the taxes on my own because of the amount of documents that I have.
Date published: 2022-09-22
Rated 5 out of 5 by from It was easy Instead of stressing about entering lots and lots of data, TurboTax's friendly folks did it for me. I also received a better refund than I had anticipated.
Date published: 2022-09-22
Rated 5 out of 5 by from Simplified a complicated return. TurboTax was a huge help in doing my taxes this year due to stock trades and K-1 and K-3 forms complicating the process. It was hassle free and headache free.
Date published: 2022-09-22
Rated 5 out of 5 by from Save yourself the headache and hire TurboTax Our tax preparation was complicated. Chris was able to prepare our documents and answer our questions throughout the process. I am glad I hired TurboTax, save me the headache of trying to figure out forms and the IRS.
Date published: 2022-09-22
Rated 5 out of 5 by from Awesome experience doing it for the first time The consultant was helpful and took me through whole process seamlessly
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent Experience The TurboTax representative that prepared my taxes has to be one of the most professional, attentive and respectful individuals I've encountered in a while. She responded in a timely manner and keep me up-to-date at all times; thank you Ms. Agnes for your impeccable customer service.
Date published: 2022-09-22
Rated 5 out of 5 by from My experience The live experts, as well as my tax preparer Lisa W were quite helpful.
Date published: 2022-09-22
Rated 1 out of 5 by from full service cancelled 2 days before the deadline For the first time in 15 years I signed up for full service 5 weeks before deadline f April 15th. After multiple follow ups, 2 days before the deadlinetax expert told me we should pay 9k in taxes due to avoid penalty and apply for extension. After I did that and worked for 3 weeks to sort out the amendments and 2021 taxes because I didnt know what she had entered/edited. So i had to do 2021 all over again from scratch. I had to pay penalty because I owed anadditional 8948 in taxes. I was so disppointed. The only saving grace is that the taxes are done with the help on some really dedicated agents who answered my call. But full service sucks!!! i paid extra and went through literally 2-3 hours on multiple days of support.
Date published: 2022-09-22
All TurboTax® Offerings Reviews - Page 21
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Job All was lost at the start of this process but Turbo Tax was able to restore my file and get me back to the same Tax Expert which made the process easy.
Date published: 2022-09-22
Rated 5 out of 5 by from Turbo Tax was a piece of cake Very easy to use. I was able to start and stop as needed to complete my return.
Date published: 2022-09-22
Rated 5 out of 5 by from Experience with Turbo Tax I had a great experience because I could not have filed the taxes on my own because of the amount of documents that I have.
Date published: 2022-09-22
Rated 5 out of 5 by from It was easy Instead of stressing about entering lots and lots of data, TurboTax's friendly folks did it for me. I also received a better refund than I had anticipated.
Date published: 2022-09-22
Rated 5 out of 5 by from Simplified a complicated return. TurboTax was a huge help in doing my taxes this year due to stock trades and K-1 and K-3 forms complicating the process. It was hassle free and headache free.
Date published: 2022-09-22
Rated 5 out of 5 by from Save yourself the headache and hire TurboTax Our tax preparation was complicated. Chris was able to prepare our documents and answer our questions throughout the process. I am glad I hired TurboTax, save me the headache of trying to figure out forms and the IRS.
Date published: 2022-09-22
Rated 5 out of 5 by from Awesome experience doing it for the first time The consultant was helpful and took me through whole process seamlessly
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent Experience The TurboTax representative that prepared my taxes has to be one of the most professional, attentive and respectful individuals I've encountered in a while. She responded in a timely manner and keep me up-to-date at all times; thank you Ms. Agnes for your impeccable customer service.
Date published: 2022-09-22
Rated 5 out of 5 by from My experience The live experts, as well as my tax preparer Lisa W were quite helpful.
Date published: 2022-09-22
Rated 1 out of 5 by from full service cancelled 2 days before the deadline For the first time in 15 years I signed up for full service 5 weeks before deadline f April 15th. After multiple follow ups, 2 days before the deadlinetax expert told me we should pay 9k in taxes due to avoid penalty and apply for extension. After I did that and worked for 3 weeks to sort out the amendments and 2021 taxes because I didnt know what she had entered/edited. So i had to do 2021 all over again from scratch. I had to pay penalty because I owed anadditional 8948 in taxes. I was so disppointed. The only saving grace is that the taxes are done with the help on some really dedicated agents who answered my call. But full service sucks!!! i paid extra and went through literally 2-3 hours on multiple days of support.
Date published: 2022-09-22
All TurboTax® Offerings Reviews - Page 21