TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
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Rated 3 out of 5 by Mach1180 from Please don't ask constantly to pay more I found it very annoying that I constantly was asked/reminded to add extra products and pay more, each time I reviewed my answers.
Date published: 2023-09-22
Rated 5 out of 5 by CiCi100000 from Turbo Tax is Awesome! Turbo Tax is awesome, they give you information when you don't quite understand.
Date published: 2023-09-22
Rated 5 out of 5 by Sabethay5 from Another Great Experience!! Great experience and very helpful with the changes I had in my life from the previous year. Awesome service!!
Date published: 2023-09-22
Rated 5 out of 5 by Con13 from null Great help, guided me every step of the way! Well worth the money.
Date published: 2023-09-22
Rated 5 out of 5 by Rebecca2651 from TURBOTAX MAKES IT EASY TO DO YOUR TAXES I've been using TurboTax for a very long time. TurboTax continues to improve its product every year. It is very user friendly. If I do not understand something, I can get more detailed information. If I still need help, I can call a tax expert at TurboTax.
Date published: 2023-09-22
Rated 4 out of 5 by MAB0295 from Good but still not great The program is good but still has issues since again I find your help function lacking. A few times I had to actually google my question since your search returns very inadequate responses and sometimes not even relevant to my question but thank goodness google returns help for turbo tax that is better than yours. Example - on loss carryover form the Federal SIC code used on my federal filing is different than for the state of CA and it took me 30 minutes to figure out the problem and look up and use standard SIC code for CA but only after I googled it. Invest some money in your on-line help.
Date published: 2023-09-22
Rated 5 out of 5 by Mosly from null null
Date published: 2023-09-22
Rated 5 out of 5 by Dgeph from null null
Date published: 2023-09-22
Rated 5 out of 5 by LuckyPete from null null
Date published: 2023-09-22
Rated 5 out of 5 by Good UI design from The UI design & live chat with Sacous was amazing! Brilliant User Interface! It was so helpful when entering my data. The animation and graphics ran smoothly, no spinning beachball or somersaulting hourglass. My confidence in using the site allowed me to move throughout the filing without feeling guilty of doing something wrong. When I actually did get stuck in one area filing for California, I live-chatted with Sarous C. who guided me out of the dark. The screen sharing was impressive, following an orange cursor out of a troublesome spot was very deus ex machina.! I highly recommend TurboTax! Sincerely, Erik Graphic Designer
All TurboTax® Offerings Reviews - Page 21
Date published: 2023-09-22
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by Mach1180 from Please don't ask constantly to pay more I found it very annoying that I constantly was asked/reminded to add extra products and pay more, each time I reviewed my answers.
Date published: 2023-09-22
Rated 5 out of 5 by CiCi100000 from Turbo Tax is Awesome! Turbo Tax is awesome, they give you information when you don't quite understand.
Date published: 2023-09-22
Rated 5 out of 5 by Sabethay5 from Another Great Experience!! Great experience and very helpful with the changes I had in my life from the previous year. Awesome service!!
Date published: 2023-09-22
Rated 5 out of 5 by Con13 from null Great help, guided me every step of the way! Well worth the money.
Date published: 2023-09-22
Rated 5 out of 5 by Rebecca2651 from TURBOTAX MAKES IT EASY TO DO YOUR TAXES I've been using TurboTax for a very long time. TurboTax continues to improve its product every year. It is very user friendly. If I do not understand something, I can get more detailed information. If I still need help, I can call a tax expert at TurboTax.
Date published: 2023-09-22
Rated 4 out of 5 by MAB0295 from Good but still not great The program is good but still has issues since again I find your help function lacking. A few times I had to actually google my question since your search returns very inadequate responses and sometimes not even relevant to my question but thank goodness google returns help for turbo tax that is better than yours. Example - on loss carryover form the Federal SIC code used on my federal filing is different than for the state of CA and it took me 30 minutes to figure out the problem and look up and use standard SIC code for CA but only after I googled it. Invest some money in your on-line help.
Date published: 2023-09-22
Rated 5 out of 5 by Mosly from null null
Date published: 2023-09-22
Rated 5 out of 5 by Dgeph from null null
Date published: 2023-09-22
Rated 5 out of 5 by LuckyPete from null null
Date published: 2023-09-22
Rated 5 out of 5 by Good UI design from The UI design & live chat with Sacous was amazing! Brilliant User Interface! It was so helpful when entering my data. The animation and graphics ran smoothly, no spinning beachball or somersaulting hourglass. My confidence in using the site allowed me to move throughout the filing without feeling guilty of doing something wrong. When I actually did get stuck in one area filing for California, I live-chatted with Sarous C. who guided me out of the dark. The screen sharing was impressive, following an orange cursor out of a troublesome spot was very deus ex machina.! I highly recommend TurboTax! Sincerely, Erik Graphic Designer
All TurboTax® Offerings Reviews - Page 21
Date published: 2023-09-22