TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from State module not as helpful While I have used TurboTax federal and state modules for Business and Personal versions for over 15 years, I think the state modules (In my case, NY and PA) are not helpful. For example, PA module for business state tax said no errors on review but said there are errors while printing. Only when I went to Form method, I found the errors and I had to manually fix them after reading instructions. That is what Step-by-step method was supposed to do!! So,it always leaves a gnawing feeling that something is amiss. In short, TurboTax is not as good for state modules.
Date published: 2021-05-05
Rated 1 out of 5 by from sucks irs will not accept my 2019 agi/last year been great up until now! so for some reason irs and state will not accept e file because they say last years agi does not match and it does.... thinking I will not use you in the future no matter what the cost!!!!!
Date published: 2021-05-05
Rated 5 out of 5 by from Awesome product Best tax software for individuals and businesses, it's just simple
Date published: 2021-05-05
Rated 2 out of 5 by from Turbo tax is not awesome Costly and time-consuming software glitches. TurboTax was unable to populate Form 1116 (Foreign Tax Credit). I was unable to file Federal taxes without it. No technical / customer support was available. After spending too much time attempting to resolve this, the best workaround I could find was to give up the credit. This has reduced my refund by $206.
Date published: 2021-05-05
Rated 2 out of 5 by from Turbo Tax use to be awesome It was a terrible experience. Every year many more items are added to the software. Next year I will use a tax service.
Date published: 2021-05-05
Rated 4 out of 5 by from Easy to Use Turbo Tax was easy to use and gave me the confidence to file my taxes on my own.
Date published: 2021-05-05
Rated 3 out of 5 by from Disappointed this year. The complete product seemed very different to me this year after using it for many years. The verbiage seemed to be talking down to me like I had no knowledge about taxes or current topics. Also seemed you wanted to up-sell me at every chance. Search system seemed to lack ability to really grasp what question was being asked. Disappointed this year.
Date published: 2021-05-05
Rated 1 out of 5 by from More trouble than it's worth I've tried to e-file my 2020 tax return more than 8 times and they were rejected each and every time. I know for a fact I had the proper AGI, and it still wouldn't work. The help I received over the phone didn't make a difference, they told me to take steps that I had already done time and time again, and it's terribly frustrating. When I received emails regarding the rejection, it stated that I either had the wrong AGI or wrong 5 digit identification pin, which I couldn't remember for the life of me. I feel like the site needs to be optimized, as I'm not the only person who's had these difficulties.
Date published: 2021-05-05
Rated 5 out of 5 by from Easy to use They help you step by step and also offer explanations for you
Date published: 2021-05-05
Rated 3 out of 5 by from i had to pay twice. I bought turbo tax at Costco. when I tried to enter the license code on my I Pad the download failed! so, I had to pay on line to do this. So, in the end I paid twice. not fair!
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 1932
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from State module not as helpful While I have used TurboTax federal and state modules for Business and Personal versions for over 15 years, I think the state modules (In my case, NY and PA) are not helpful. For example, PA module for business state tax said no errors on review but said there are errors while printing. Only when I went to Form method, I found the errors and I had to manually fix them after reading instructions. That is what Step-by-step method was supposed to do!! So,it always leaves a gnawing feeling that something is amiss. In short, TurboTax is not as good for state modules.
Date published: 2021-05-05
Rated 1 out of 5 by from sucks irs will not accept my 2019 agi/last year been great up until now! so for some reason irs and state will not accept e file because they say last years agi does not match and it does.... thinking I will not use you in the future no matter what the cost!!!!!
Date published: 2021-05-05
Rated 5 out of 5 by from Awesome product Best tax software for individuals and businesses, it's just simple
Date published: 2021-05-05
Rated 2 out of 5 by from Turbo tax is not awesome Costly and time-consuming software glitches. TurboTax was unable to populate Form 1116 (Foreign Tax Credit). I was unable to file Federal taxes without it. No technical / customer support was available. After spending too much time attempting to resolve this, the best workaround I could find was to give up the credit. This has reduced my refund by $206.
Date published: 2021-05-05
Rated 2 out of 5 by from Turbo Tax use to be awesome It was a terrible experience. Every year many more items are added to the software. Next year I will use a tax service.
Date published: 2021-05-05
Rated 4 out of 5 by from Easy to Use Turbo Tax was easy to use and gave me the confidence to file my taxes on my own.
Date published: 2021-05-05
Rated 3 out of 5 by from Disappointed this year. The complete product seemed very different to me this year after using it for many years. The verbiage seemed to be talking down to me like I had no knowledge about taxes or current topics. Also seemed you wanted to up-sell me at every chance. Search system seemed to lack ability to really grasp what question was being asked. Disappointed this year.
Date published: 2021-05-05
Rated 1 out of 5 by from More trouble than it's worth I've tried to e-file my 2020 tax return more than 8 times and they were rejected each and every time. I know for a fact I had the proper AGI, and it still wouldn't work. The help I received over the phone didn't make a difference, they told me to take steps that I had already done time and time again, and it's terribly frustrating. When I received emails regarding the rejection, it stated that I either had the wrong AGI or wrong 5 digit identification pin, which I couldn't remember for the life of me. I feel like the site needs to be optimized, as I'm not the only person who's had these difficulties.
Date published: 2021-05-05
Rated 5 out of 5 by from Easy to use They help you step by step and also offer explanations for you
Date published: 2021-05-05
Rated 3 out of 5 by from i had to pay twice. I bought turbo tax at Costco. when I tried to enter the license code on my I Pad the download failed! so, I had to pay on line to do this. So, in the end I paid twice. not fair!
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 1932