TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Turbo Tax is the best The first preparer did not understand crypto. I requested another and was assigned E Lucia who was great and fully understood my situation
Date published: 2022-04-11
Rated 5 out of 5 by from a easy to use I don't like doing taxes but you guys made it simple
Date published: 2022-04-11
Rated 5 out of 5 by from Love It. I have used now for 6 Years Love the way Turbo Tax walks you through everything.
Date published: 2022-04-11
Rated 5 out of 5 by from Great support Great support from costumer service group thank for the help
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax was fast and easy to understand! This was my first year filing taxes for my small business and the process made me kind of nervous. Using the TurboTax product with my expert made it so much easier and I felt very comfortable doing so. My expert talked me through everything and made sure I added everything I needed to file. 10/10 service.
Date published: 2022-04-11
Rated 5 out of 5 by from Helpful when I got stuck Had some areas where I needed help, and the program was able to walk me through. Made a pretty stressful situation feel less daunting.
Date published: 2022-04-11
Rated 4 out of 5 by from AGI Even though the AGI was correct, the IRS still rejected it. Im not sure if this is turbo taxes issue or the governments, but either way it is annoying.
Date published: 2022-04-11
Rated 5 out of 5 by from Great Platform Great Platform and easy to use. Great flow and any questions are answered quickly.
Date published: 2022-04-11
Rated 3 out of 5 by from Long time user disappointed I've been using Turbo tax for many years, since it came on floppy disks. Every year it's different. The last couple of years it has been more confusing to the user than it used to be, and less related to the actual tax form. I know I can print it out and look at it, but when I'm in the process (before it can be printed), I don't always know how it's working. For an actual example, we sold property in another state and I did not know if I had to report it to that state, since it was not counted as income on the federal return. Turbo did sort of tell me that I did, but what it showed me looked like that state was going to tax us on our entire income. A simple sentence "if you sold property in this state, and there is a profit, you must report it to the state", and also not show me our entire income on that state's form, would have gone a long way to clear up the matter for me and saved me hours of research in other places. I can only imagine how people less tech-savvy than I am can get confused. That drives them to a service that will just do the taxes for them. I have 2 friends that are sick of the whole thing and now use a service. I don't think that's what you want. We should be able to do our own personal taxes, and Intuit's original mission was to help us do just that.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax was awesome!! Turbo Tax always surprises me with how easy it is to navigate!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1892
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best The first preparer did not understand crypto. I requested another and was assigned E Lucia who was great and fully understood my situation
Date published: 2022-04-11
Rated 5 out of 5 by from a easy to use I don't like doing taxes but you guys made it simple
Date published: 2022-04-11
Rated 5 out of 5 by from Love It. I have used now for 6 Years Love the way Turbo Tax walks you through everything.
Date published: 2022-04-11
Rated 5 out of 5 by from Great support Great support from costumer service group thank for the help
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax was fast and easy to understand! This was my first year filing taxes for my small business and the process made me kind of nervous. Using the TurboTax product with my expert made it so much easier and I felt very comfortable doing so. My expert talked me through everything and made sure I added everything I needed to file. 10/10 service.
Date published: 2022-04-11
Rated 5 out of 5 by from Helpful when I got stuck Had some areas where I needed help, and the program was able to walk me through. Made a pretty stressful situation feel less daunting.
Date published: 2022-04-11
Rated 4 out of 5 by from AGI Even though the AGI was correct, the IRS still rejected it. Im not sure if this is turbo taxes issue or the governments, but either way it is annoying.
Date published: 2022-04-11
Rated 5 out of 5 by from Great Platform Great Platform and easy to use. Great flow and any questions are answered quickly.
Date published: 2022-04-11
Rated 3 out of 5 by from Long time user disappointed I've been using Turbo tax for many years, since it came on floppy disks. Every year it's different. The last couple of years it has been more confusing to the user than it used to be, and less related to the actual tax form. I know I can print it out and look at it, but when I'm in the process (before it can be printed), I don't always know how it's working. For an actual example, we sold property in another state and I did not know if I had to report it to that state, since it was not counted as income on the federal return. Turbo did sort of tell me that I did, but what it showed me looked like that state was going to tax us on our entire income. A simple sentence "if you sold property in this state, and there is a profit, you must report it to the state", and also not show me our entire income on that state's form, would have gone a long way to clear up the matter for me and saved me hours of research in other places. I can only imagine how people less tech-savvy than I am can get confused. That drives them to a service that will just do the taxes for them. I have 2 friends that are sick of the whole thing and now use a service. I don't think that's what you want. We should be able to do our own personal taxes, and Intuit's original mission was to help us do just that.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax was awesome!! Turbo Tax always surprises me with how easy it is to navigate!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1892