TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Very helpful Very good experience...very helpful...everything I needed
Date published: 2022-07-29
Rated 2 out of 5 by from Great, except for late filers. The software would be great if I had filed on time or had an extension. The software says up front I can't e-file, but then makes it seem like "oh, if you pay a fee AND pay us $50, we'll e-file for you". This sent me down a rabbit hole that took more time than actually doing the taxes, before it led me back to "you can't e-file". I was dreading getting back into this software, so I went to IRS web site for where to mail taxes. It gives a different address than you give, but that was for 2022. A call to the IRS leads nowhere; the automated system says my question is "too complicated" and hangs up on me. Trying to find out on the IRS web site where to send late taxes was no help either, because it directs me to a notice that was mailed to me when I lived in a different city. I've lived in 6 different cities since 2019. Next, I'm going to try sending Intuit a message. I would gladly pay extra for peace of mind knowing your software had been updated for late filers. Again, this would not be a problem if I had filed on time without extensive delay, but if you're going to sell a product, make sure it's still viable for the customer.
Date published: 2022-07-29
Rated 5 out of 5 by from This was a great experience Easy to do and went through everything with me to make my tax return simple
Date published: 2022-07-29
Rated 3 out of 5 by from Jumping Through Hoops to Get What I Deserve TurboTax experts are courteous and easy to work with. I had to fight to get an economic impact payment I was owed, however. I also would not have received any refund at all were it not for the EIP, which is bizarre because I got a refund last year and my tax profile hasn't changed much. I expected more especially paying extra for TurboTax Live. Probably going to find my own accountant next year.
Date published: 2022-07-29
Rated 5 out of 5 by from Very easy to use! Easy from the get go and very forgiving. Will recommend to all
Date published: 2022-07-29
Rated 5 out of 5 by from Very User Friendly Step by step instructions made completing my tax return very easy. On the one area where I had a question, I was able to chat with someone who answered my question immediately. I am very confident in the accuracy of my tax return and save a lot on preparer fees by doing it myself!
Date published: 2022-07-29
Rated 5 out of 5 by from TurboTax I had a great experience with TurboTax And it was very helpful
Date published: 2022-07-29
Rated 1 out of 5 by from Over Priced - Under Performed Too many fields refer the user to the code and provide no explanation in the program. Once the return was completed, error check found no errors. But when I went to Efile, it found errors that need to be fixed before it would Efile. I made the required changes, then it would not efile saying the changes which I was told to make were incorrect. Went through this at least 12 time. Spent more than two hours on the phone with Intuit Rep. We repeated the same process at least 6 times. Still would not Efile. The Rep's solution was print 90+ pages and mail it!
Date published: 2022-07-29
Rated 5 out of 5 by from Great Service! Kimberly was Great! She really knew what help I needed.
Date published: 2022-07-29
Rated 5 out of 5 by from Danielle was very patient with mer ive had a very busy month and kept putting off my taxes but Danielle was always very patient and helpful
Date published: 2022-07-29
All TurboTax® Offerings Reviews - Page 153
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very helpful Very good experience...very helpful...everything I needed
Date published: 2022-07-29
Rated 2 out of 5 by from Great, except for late filers. The software would be great if I had filed on time or had an extension. The software says up front I can't e-file, but then makes it seem like "oh, if you pay a fee AND pay us $50, we'll e-file for you". This sent me down a rabbit hole that took more time than actually doing the taxes, before it led me back to "you can't e-file". I was dreading getting back into this software, so I went to IRS web site for where to mail taxes. It gives a different address than you give, but that was for 2022. A call to the IRS leads nowhere; the automated system says my question is "too complicated" and hangs up on me. Trying to find out on the IRS web site where to send late taxes was no help either, because it directs me to a notice that was mailed to me when I lived in a different city. I've lived in 6 different cities since 2019. Next, I'm going to try sending Intuit a message. I would gladly pay extra for peace of mind knowing your software had been updated for late filers. Again, this would not be a problem if I had filed on time without extensive delay, but if you're going to sell a product, make sure it's still viable for the customer.
Date published: 2022-07-29
Rated 5 out of 5 by from This was a great experience Easy to do and went through everything with me to make my tax return simple
Date published: 2022-07-29
Rated 3 out of 5 by from Jumping Through Hoops to Get What I Deserve TurboTax experts are courteous and easy to work with. I had to fight to get an economic impact payment I was owed, however. I also would not have received any refund at all were it not for the EIP, which is bizarre because I got a refund last year and my tax profile hasn't changed much. I expected more especially paying extra for TurboTax Live. Probably going to find my own accountant next year.
Date published: 2022-07-29
Rated 5 out of 5 by from Very easy to use! Easy from the get go and very forgiving. Will recommend to all
Date published: 2022-07-29
Rated 5 out of 5 by from Very User Friendly Step by step instructions made completing my tax return very easy. On the one area where I had a question, I was able to chat with someone who answered my question immediately. I am very confident in the accuracy of my tax return and save a lot on preparer fees by doing it myself!
Date published: 2022-07-29
Rated 5 out of 5 by from TurboTax I had a great experience with TurboTax And it was very helpful
Date published: 2022-07-29
Rated 1 out of 5 by from Over Priced - Under Performed Too many fields refer the user to the code and provide no explanation in the program. Once the return was completed, error check found no errors. But when I went to Efile, it found errors that need to be fixed before it would Efile. I made the required changes, then it would not efile saying the changes which I was told to make were incorrect. Went through this at least 12 time. Spent more than two hours on the phone with Intuit Rep. We repeated the same process at least 6 times. Still would not Efile. The Rep's solution was print 90+ pages and mail it!
Date published: 2022-07-29
Rated 5 out of 5 by from Great Service! Kimberly was Great! She really knew what help I needed.
Date published: 2022-07-29
Rated 5 out of 5 by from Danielle was very patient with mer ive had a very busy month and kept putting off my taxes but Danielle was always very patient and helpful
Date published: 2022-07-29
All TurboTax® Offerings Reviews - Page 153