TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is a tax dream I have tried doing my taxes with other companies but find that it always simplest and I get the largest refund when I use Turbo Tax.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbotax is great! I love the education I get from Turbotax each year I do my taxes. I click on all of the question marks and "Why didn't I get this deduction" and I use the search a lot to learn about what I'm qualified for or worse, NOT qualified for, like the deductions for having minor children and dependents and those for people who don't make much. Unfortunately and fortunately, I've earned my way out of most of those deductions. If I had one complaint about Turbotax, I'd say that "I WISH THAT TURBOTAX COULD CONNECT MY PREVIOUS TURBOTAX ACCOUNT TO THE ONE I'M USING NOW WITH MY WIFE." There was one year over a decade ago, that I lost/forgot my username and password and had to make a new account. I called Turbotax to get help and they said that they couldn't retrieve my old account info and that I should just make a new account. So, I lost years of filings and had to start over. This is frustrating considering that I'm sure that they have my information in their databases, but don't want to take the time to help me.
Date published: 2022-02-25
Rated 5 out of 5 by from TurboTax is easy I talked to two TurboTax experts on the phone. The first one gave me some suspect info about filling out three boxes on my W2; she told me I didn't need to complete the info, which I didn't think was correct. The second one was outstanding; she understood my question and we did a screen share so she could see my W2 and help me fill out the boxes correctly.
Date published: 2022-02-25
Rated 5 out of 5 by from awesome!! It was very self explanatory and made me feel comfortable doing for the first time alone.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax user foot 9yrs! Always easy, self-explanatory, great tool for taxes. People standing by if needed. Great help with personal taxes.
Date published: 2022-02-25
Rated 5 out of 5 by from Amazing TurboTax I didn't ever think I was going to get to file, until I remembered my 5-digit pin that made this so easy!!!
Date published: 2022-02-25
Rated 3 out of 5 by from could be better forces you to buy more then you need, always trying to make you upgrade
Date published: 2022-02-25
Rated 5 out of 5 by from Neelam is amazing She was fast and accurate and broke everything down to me
Date published: 2022-02-25
Rated 5 out of 5 by from Awesome App Very user friendly. Didn't take much time to complete and liked how I could stop and then go back to where I left off.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax is convenient I was having trouble at first and eventually did a chat with a rep. He was helpful with my completion. Thanks!
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 14908
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is a tax dream I have tried doing my taxes with other companies but find that it always simplest and I get the largest refund when I use Turbo Tax.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbotax is great! I love the education I get from Turbotax each year I do my taxes. I click on all of the question marks and "Why didn't I get this deduction" and I use the search a lot to learn about what I'm qualified for or worse, NOT qualified for, like the deductions for having minor children and dependents and those for people who don't make much. Unfortunately and fortunately, I've earned my way out of most of those deductions. If I had one complaint about Turbotax, I'd say that "I WISH THAT TURBOTAX COULD CONNECT MY PREVIOUS TURBOTAX ACCOUNT TO THE ONE I'M USING NOW WITH MY WIFE." There was one year over a decade ago, that I lost/forgot my username and password and had to make a new account. I called Turbotax to get help and they said that they couldn't retrieve my old account info and that I should just make a new account. So, I lost years of filings and had to start over. This is frustrating considering that I'm sure that they have my information in their databases, but don't want to take the time to help me.
Date published: 2022-02-25
Rated 5 out of 5 by from TurboTax is easy I talked to two TurboTax experts on the phone. The first one gave me some suspect info about filling out three boxes on my W2; she told me I didn't need to complete the info, which I didn't think was correct. The second one was outstanding; she understood my question and we did a screen share so she could see my W2 and help me fill out the boxes correctly.
Date published: 2022-02-25
Rated 5 out of 5 by from awesome!! It was very self explanatory and made me feel comfortable doing for the first time alone.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax user foot 9yrs! Always easy, self-explanatory, great tool for taxes. People standing by if needed. Great help with personal taxes.
Date published: 2022-02-25
Rated 5 out of 5 by from Amazing TurboTax I didn't ever think I was going to get to file, until I remembered my 5-digit pin that made this so easy!!!
Date published: 2022-02-25
Rated 3 out of 5 by from could be better forces you to buy more then you need, always trying to make you upgrade
Date published: 2022-02-25
Rated 5 out of 5 by from Neelam is amazing She was fast and accurate and broke everything down to me
Date published: 2022-02-25
Rated 5 out of 5 by from Awesome App Very user friendly. Didn't take much time to complete and liked how I could stop and then go back to where I left off.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax is convenient I was having trouble at first and eventually did a chat with a rep. He was helpful with my completion. Thanks!
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 14908