TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from SO HELPFUL! This was my first year filing taxes, and TurboTax made it so easy! I was really nervous to get started; however, everything was made very simple and was explained great! I would highly recommend TurboTax to anyone!
Date published: 2021-02-18
Rated 5 out of 5 by from Stress Free With everything that has happened in 2020, it was nice to know I had experts available at any time and Jenne was so nice and really helpful. Turbo tax makes filling easy and stress-free.
Date published: 2021-02-18
Rated 5 out of 5 by from Consistently A Great Product! I have been using TurboTax for several years now. It becomes more seamless and user friendly each year. I definitely recommend TurboTax Online for Self Employed individuals. Unless you have a very complex return, it will definitely get the job done and help you keep more of your hard earned money, instead of paying someone else to do something so simple: your taxes.
Date published: 2021-02-18
Rated 4 out of 5 by from glad to have used it I absolutely hated the help answers on the right side. Most of the time they weren't even close to what I needed. I was supposed to get a phone call and it never came. The program took a Utah zip code with 5 numbers a dash and the other 4 numbers and decided that it was a foreign address and foreign zip code. I redid that part as an edit at least 4 times before it settled for my input. there is NO place to answer that you do not have any W2s to input. We are retired, we had no W2s and it got down right obnoxious! the reviews were a joke because half of the information I put in was not there for the reviews and I had to do it again. I did get an answer to one text. It was easier last year.
Date published: 2021-02-18
Rated 2 out of 5 by from Extra $40 fee Great ease of use, well explained steps, overall has been a pleasant experience over the years I have used TurboTax. I am very upset at this semi-hidden $40 fee... I agreed to a free refund and then upgraded the $70 service. Whatever "fees" make up $40 should already be in the price you advertised. I don't believe I will be a returning customer next year.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is Awesome I had trouble, but they were patient worked me through it
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is the best! So easy! I’ve used Turbo Tax for many years and they always come through!
Date published: 2021-02-18
Rated 4 out of 5 by from Review It was straight forward and hassle free. I had questions that were answered
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is Awesome! Simple and easy way to file for your taxes! Glad I used TurboTax for the first time.
Date published: 2021-02-18
Rated 1 out of 5 by from USED TO BE THE BEST BUT GOING DOWNHILL I AM NOT AT ALL HAPPY PRICES ALWAYS GOING UP AND THE SERVICE GOES DOWN
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14785
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from SO HELPFUL! This was my first year filing taxes, and TurboTax made it so easy! I was really nervous to get started; however, everything was made very simple and was explained great! I would highly recommend TurboTax to anyone!
Date published: 2021-02-18
Rated 5 out of 5 by from Stress Free With everything that has happened in 2020, it was nice to know I had experts available at any time and Jenne was so nice and really helpful. Turbo tax makes filling easy and stress-free.
Date published: 2021-02-18
Rated 5 out of 5 by from Consistently A Great Product! I have been using TurboTax for several years now. It becomes more seamless and user friendly each year. I definitely recommend TurboTax Online for Self Employed individuals. Unless you have a very complex return, it will definitely get the job done and help you keep more of your hard earned money, instead of paying someone else to do something so simple: your taxes.
Date published: 2021-02-18
Rated 4 out of 5 by from glad to have used it I absolutely hated the help answers on the right side. Most of the time they weren't even close to what I needed. I was supposed to get a phone call and it never came. The program took a Utah zip code with 5 numbers a dash and the other 4 numbers and decided that it was a foreign address and foreign zip code. I redid that part as an edit at least 4 times before it settled for my input. there is NO place to answer that you do not have any W2s to input. We are retired, we had no W2s and it got down right obnoxious! the reviews were a joke because half of the information I put in was not there for the reviews and I had to do it again. I did get an answer to one text. It was easier last year.
Date published: 2021-02-18
Rated 2 out of 5 by from Extra $40 fee Great ease of use, well explained steps, overall has been a pleasant experience over the years I have used TurboTax. I am very upset at this semi-hidden $40 fee... I agreed to a free refund and then upgraded the $70 service. Whatever "fees" make up $40 should already be in the price you advertised. I don't believe I will be a returning customer next year.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is Awesome I had trouble, but they were patient worked me through it
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is the best! So easy! I’ve used Turbo Tax for many years and they always come through!
Date published: 2021-02-18
Rated 4 out of 5 by from Review It was straight forward and hassle free. I had questions that were answered
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is Awesome! Simple and easy way to file for your taxes! Glad I used TurboTax for the first time.
Date published: 2021-02-18
Rated 1 out of 5 by from USED TO BE THE BEST BUT GOING DOWNHILL I AM NOT AT ALL HAPPY PRICES ALWAYS GOING UP AND THE SERVICE GOES DOWN
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14785