TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Satisfactory took me a minute but basically did whatever tax filing service does for cheaper. just fill the boxes the right way and answer the questions that apply to you.
Date published: 2022-02-24
Rated 1 out of 5 by from No one help I missed up they rejected me 3 times My experience is like my job you need something done no one helps but when it comes to money everyone there but no money involved you get no help I’m reporting this because I shouldn’t be charge for something I didn’t get no help
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo tax is amazing They have helped me out for 3 years now I really like them
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo Tax is AWESOME Turbo Tax is Awesome!!! Was very easy to do my taxes
Date published: 2022-02-24
Rated 5 out of 5 by from Yay TurboTax thanks for all that you do I didnt know about the EITC-Thanks TurboTax for finding it for me.
Date published: 2022-02-24
Rated 5 out of 5 by from fast Bethani answered my questions about a few boxes. I was confused and needed to know why! thank you!
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo Tax awseome All their information was so helpful. It makes me feel very comfortable on filing my own taxes
Date published: 2022-02-24
Rated 1 out of 5 by from Change in Price from Basic $69 to Premier i I think you should make it clear when the price for basic increases from $69 to $169. Last year I had a similar experience and none of your representatives could explain why form was causing the price inrease. This year the first rep I talked to had me clear out and start over (which was completely unacceptable) I RE-ENTERED my data and I was again going to be charged $169. I chatted with a rep again and he at least was able to communicate that some form I was generating was causing the increase. He could not tell which one it was, but some form was causing the increase. This should be clearer on the input of forms. I don't mind paying the $69 fee but to increase to $169 and no one yet has explained to me which form or section is causing the increase is UNACCEPTABLE. I have used Turbo Tax for more than 15 years and like the tool, but this price differential is extremely frustrating.
Date published: 2022-02-24
Rated 5 out of 5 by from Thank you TurboTax!!! Turbo tax is easy to use; guides you through each step. Plus with Credit Karma it was free!!!
Date published: 2022-02-24
Rated 4 out of 5 by from Good I had called 2/22/22 talked with an agent she tried to help with the AGI didn't have any luck. So I had to go find my paperwork and finished out today 2/23/22
Date published: 2022-02-24
All TurboTax® Offerings Reviews - Page 13877
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Satisfactory took me a minute but basically did whatever tax filing service does for cheaper. just fill the boxes the right way and answer the questions that apply to you.
Date published: 2022-02-24
Rated 1 out of 5 by from No one help I missed up they rejected me 3 times My experience is like my job you need something done no one helps but when it comes to money everyone there but no money involved you get no help I’m reporting this because I shouldn’t be charge for something I didn’t get no help
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo tax is amazing They have helped me out for 3 years now I really like them
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo Tax is AWESOME Turbo Tax is Awesome!!! Was very easy to do my taxes
Date published: 2022-02-24
Rated 5 out of 5 by from Yay TurboTax thanks for all that you do I didnt know about the EITC-Thanks TurboTax for finding it for me.
Date published: 2022-02-24
Rated 5 out of 5 by from fast Bethani answered my questions about a few boxes. I was confused and needed to know why! thank you!
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo Tax awseome All their information was so helpful. It makes me feel very comfortable on filing my own taxes
Date published: 2022-02-24
Rated 1 out of 5 by from Change in Price from Basic $69 to Premier i I think you should make it clear when the price for basic increases from $69 to $169. Last year I had a similar experience and none of your representatives could explain why form was causing the price inrease. This year the first rep I talked to had me clear out and start over (which was completely unacceptable) I RE-ENTERED my data and I was again going to be charged $169. I chatted with a rep again and he at least was able to communicate that some form I was generating was causing the increase. He could not tell which one it was, but some form was causing the increase. This should be clearer on the input of forms. I don't mind paying the $69 fee but to increase to $169 and no one yet has explained to me which form or section is causing the increase is UNACCEPTABLE. I have used Turbo Tax for more than 15 years and like the tool, but this price differential is extremely frustrating.
Date published: 2022-02-24
Rated 5 out of 5 by from Thank you TurboTax!!! Turbo tax is easy to use; guides you through each step. Plus with Credit Karma it was free!!!
Date published: 2022-02-24
Rated 4 out of 5 by from Good I had called 2/22/22 talked with an agent she tried to help with the AGI didn't have any luck. So I had to go find my paperwork and finished out today 2/23/22
Date published: 2022-02-24
All TurboTax® Offerings Reviews - Page 13877