TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is great When using TurboTax for years and never had any issues with my tax return
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax works great for me! I have used TurboTax for years. Love it! Easy to use. The live help is great. You have to be cautious about unnecessary upgrades.
Date published: 2021-02-20
Rated 1 out of 5 by from N/A I was not told in the payment options that I’d get charged an extra $40 to pay $80 out of my refund.
Date published: 2021-02-20
Rated 4 out of 5 by from TurboTax is easy, but one important tool missing TurboTax is for the most part, easy. It does need a way of confirming the software has all of your tax forms accounted for. Example, I answered all questions about health insurance correctly. However, form 1095-A was not accounted for which required me to send in forms to IRS and delayed the tax return by 8 months.
Date published: 2021-02-20
Rated 5 out of 5 by from SHE WAS GREAT jessica was fun and helpful. and helped explain all the smarty pants stuff i never could understand
Date published: 2021-02-20
Rated 5 out of 5 by from Gave the extra help I needed! I scheduled a call back appointment and Stephen was wonderful!
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use Easy to use...............................................................
Date published: 2021-02-20
Rated 4 out of 5 by from Very helpful Frist time using Turbo tax for my mother's tax return. Previously was done by accountant but situation is simpler now so I figured I could do it. Overall, was a great experience but found one mistake in how it dealt with annuity. Was able to go back and fix before filing so all good. Everything else worked great. Would definitely do it again.
Date published: 2021-02-20
Rated 3 out of 5 by from Rounding issues with imported forms It was good except for how the software handles values less than $1. Specifically, imported forms with some boxes containing values less than $1 are not handled correctly. The user should be notified that these values s/b rounded or removed. They're currently not handled 'till review where you're not allowed to manually adjust. Bad user experience.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome Experience! TurboTax guided us through every step with ease. Having Misty, our TurboTax expert, on the phone while we stepped through was a huge help.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13639
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is great When using TurboTax for years and never had any issues with my tax return
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax works great for me! I have used TurboTax for years. Love it! Easy to use. The live help is great. You have to be cautious about unnecessary upgrades.
Date published: 2021-02-20
Rated 1 out of 5 by from N/A I was not told in the payment options that I’d get charged an extra $40 to pay $80 out of my refund.
Date published: 2021-02-20
Rated 4 out of 5 by from TurboTax is easy, but one important tool missing TurboTax is for the most part, easy. It does need a way of confirming the software has all of your tax forms accounted for. Example, I answered all questions about health insurance correctly. However, form 1095-A was not accounted for which required me to send in forms to IRS and delayed the tax return by 8 months.
Date published: 2021-02-20
Rated 5 out of 5 by from SHE WAS GREAT jessica was fun and helpful. and helped explain all the smarty pants stuff i never could understand
Date published: 2021-02-20
Rated 5 out of 5 by from Gave the extra help I needed! I scheduled a call back appointment and Stephen was wonderful!
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use Easy to use...............................................................
Date published: 2021-02-20
Rated 4 out of 5 by from Very helpful Frist time using Turbo tax for my mother's tax return. Previously was done by accountant but situation is simpler now so I figured I could do it. Overall, was a great experience but found one mistake in how it dealt with annuity. Was able to go back and fix before filing so all good. Everything else worked great. Would definitely do it again.
Date published: 2021-02-20
Rated 3 out of 5 by from Rounding issues with imported forms It was good except for how the software handles values less than $1. Specifically, imported forms with some boxes containing values less than $1 are not handled correctly. The user should be notified that these values s/b rounded or removed. They're currently not handled 'till review where you're not allowed to manually adjust. Bad user experience.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome Experience! TurboTax guided us through every step with ease. Having Misty, our TurboTax expert, on the phone while we stepped through was a huge help.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13639