TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from awesome experience! simple and fast, easy and simple, short and sweet.
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax is extremely well organized, qualified I have used Turbo Tax for the past 5 years and am very satisfied with the great services
Date published: 2021-05-15
Rated 3 out of 5 by from Illinois tax voucher mailing address is wrong.... Cover sheet looks like it is the correct address to mail your Illinois tax return if you owe money. Voucher still has April 15 for date and wrong address according to cover sheet and Illinois tax web site... Very disappointed..........
Date published: 2021-05-15
Rated 3 out of 5 by from More difficult every year for special circumstance I have been using TurboTax since the early 90's - when it was a DOS system. I used the Home & Business version, but I have found that as the years go on, the more complicated situations are not handled well by the Step by Step. Any number of times this year, I entered information in the Step by Step, only be find that errors occurred during the check because something on the forms wasn't entered by the software. It simply required adding the information to the forms - not an override. In addition, I spent 3 hours on the phone with a WONDERFUL tech guy, who couldn't get me past the fact that TurboTax insisted that for 2020, Code "W" in box 17 of the S Corp K-1 is not being used for W-2 wages. It kept giving me an error saying it was reserved for future use. Independently, I finally discovered there was a place to enter it, but nothing in TurboTax got me there, it was just through playing with the system trying to find it. More and more disappointed every year, folks. Last year was the first time I'd given you below a "5" and I gave you a "4". This year it has to be a "3".
Date published: 2021-05-15
Rated 4 out of 5 by from Takes the pain out of tax time! Turbo Tax made a very complex tax year manageable! The live help is great and if you don't get the help you need, you can always call back and speak to another person!
Date published: 2021-05-15
Rated 1 out of 5 by from Don't you want my money? The billing portion of the program was the worse. I tried to purchase the state app and then pay the e-file fee and it would not work. I had to change the scale and size for it to work but had to keep changing those after each entry. The amount of time wasted to accomplish this was unbelievable. I was already upset by the higher prices over the last couple of years but I am now ready to pull the trigger and research other tax programs. In addition to the billing issue, you cannot use 5 devices for one program as advertised. I purchased the download as my Win 10 computer doesn't have a CD drive, neither my MAC. After creating an Intuit account, the download only showed the windows version and I was unable to download to my MAC. I called customer service who didn't seem to understand the problem after 40 mins on the phone, no lie, he hung up on me. Thanks TurboTax.
Date published: 2021-05-15
Rated 5 out of 5 by from Good job Easy to use, caught any mistakes. This review is stupid
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax - Quick and Easy Way To File Income Tax The feature of carrying over last year's tax filing information into this years reducing time. Choosing to allow Turbo Tax guide you through each step, helps recognize tax credit and deduction information that you may not have realized. Once you complete entry of you tax informaton, Turbo Tax quickly and easily guides you through the e-File process. I've been using Turbo Tax for filing my personal income tax for over 15 years.
Date published: 2021-05-15
Rated 5 out of 5 by from Great product I love TurboTax. It makes doing my taxes so easy!!
Date published: 2021-05-15
Rated 5 out of 5 by from Easily use by rookie Really good! Will buy it next year, for sure! Thanks!
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome experience! simple and fast, easy and simple, short and sweet.
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax is extremely well organized, qualified I have used Turbo Tax for the past 5 years and am very satisfied with the great services
Date published: 2021-05-15
Rated 3 out of 5 by from Illinois tax voucher mailing address is wrong.... Cover sheet looks like it is the correct address to mail your Illinois tax return if you owe money. Voucher still has April 15 for date and wrong address according to cover sheet and Illinois tax web site... Very disappointed..........
Date published: 2021-05-15
Rated 3 out of 5 by from More difficult every year for special circumstance I have been using TurboTax since the early 90's - when it was a DOS system. I used the Home & Business version, but I have found that as the years go on, the more complicated situations are not handled well by the Step by Step. Any number of times this year, I entered information in the Step by Step, only be find that errors occurred during the check because something on the forms wasn't entered by the software. It simply required adding the information to the forms - not an override. In addition, I spent 3 hours on the phone with a WONDERFUL tech guy, who couldn't get me past the fact that TurboTax insisted that for 2020, Code "W" in box 17 of the S Corp K-1 is not being used for W-2 wages. It kept giving me an error saying it was reserved for future use. Independently, I finally discovered there was a place to enter it, but nothing in TurboTax got me there, it was just through playing with the system trying to find it. More and more disappointed every year, folks. Last year was the first time I'd given you below a "5" and I gave you a "4". This year it has to be a "3".
Date published: 2021-05-15
Rated 4 out of 5 by from Takes the pain out of tax time! Turbo Tax made a very complex tax year manageable! The live help is great and if you don't get the help you need, you can always call back and speak to another person!
Date published: 2021-05-15
Rated 1 out of 5 by from Don't you want my money? The billing portion of the program was the worse. I tried to purchase the state app and then pay the e-file fee and it would not work. I had to change the scale and size for it to work but had to keep changing those after each entry. The amount of time wasted to accomplish this was unbelievable. I was already upset by the higher prices over the last couple of years but I am now ready to pull the trigger and research other tax programs. In addition to the billing issue, you cannot use 5 devices for one program as advertised. I purchased the download as my Win 10 computer doesn't have a CD drive, neither my MAC. After creating an Intuit account, the download only showed the windows version and I was unable to download to my MAC. I called customer service who didn't seem to understand the problem after 40 mins on the phone, no lie, he hung up on me. Thanks TurboTax.
Date published: 2021-05-15
Rated 5 out of 5 by from Good job Easy to use, caught any mistakes. This review is stupid
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax - Quick and Easy Way To File Income Tax The feature of carrying over last year's tax filing information into this years reducing time. Choosing to allow Turbo Tax guide you through each step, helps recognize tax credit and deduction information that you may not have realized. Once you complete entry of you tax informaton, Turbo Tax quickly and easily guides you through the e-File process. I've been using Turbo Tax for filing my personal income tax for over 15 years.
Date published: 2021-05-15
Rated 5 out of 5 by from Great product I love TurboTax. It makes doing my taxes so easy!!
Date published: 2021-05-15
Rated 5 out of 5 by from Easily use by rookie Really good! Will buy it next year, for sure! Thanks!
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1309