TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Loved Autumn my Live Expert I cannot begin to tell you just how helpful, patient, and wonderful my TurboTax Expert, Autumn, was. She was thorough with both of my complex state and federal taxes, and her knowledge was invaluable. I wish I could work with her every year! I love having the ability to actually speak with someone regarding my tax filings, especially when they are as helpful as she was.
Date published: 2021-05-14
Rated 3 out of 5 by from Problems filing Forced to call in to complete efiling. Once I entered my credit card information to efile state it immediately took me back to the screen to enter my payment info. After a couple more click it would tell me it had restored my product and return me to the same screen. Spending a Friday night on taxes is bad enough without adding another hour trying to figure out what is wrong and then ultimately having to call it. In addition every screen indicated it would be $20 to efile state up until the final one which said $25 and that is what I was charged. It's only $5 but it just seems dishonest. I have used Turbotax for as long as I can remember and this is the first time I've considered switching to different software in the future. I have to say my customer service rep was very helpful but the point is I shouldn't have to contact customer service to begin with.
Date published: 2021-05-14
Rated 5 out of 5 by from Super easy and conveniant The system itself pretty self explanatory, the reps that called me and helped with the few questions were very informative, knowledgeable, kind and patient.Ill definately be Turbo Tax Life Long user, its super easy, reassuring, and so worth the cost,, and it is way cheaper than other Tax preparers out there. Best experiance.
Date published: 2021-05-14
Rated 4 out of 5 by from ok needs to highlight items to fix didn't see the changes
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is Awesome! The software is very user friendly and easy to use.
Date published: 2021-05-14
Rated 2 out of 5 by from Sooo tedious to use If you get everything right, with all of the info available the first time through it works well. But after reviewing the forms and finding errors, navigating back through endless questions to fix one field is really tedious. I had to completely delete a rental property and start over because the AMT depreciation amount was wrong and I could never find a way to change it. I wish I could just fill in the IRS forms.
Date published: 2021-05-14
Rated 5 out of 5 by from Great job for a another year Great job for another year. Thank you very much...
Date published: 2021-05-14
Rated 4 out of 5 by from First Time and Very Impressed! Very easy to read and follow - Great support with live chat and screen share.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Turbo Tax is very easy to use and the price is very reasonable.
Date published: 2021-05-14
Rated 5 out of 5 by from menu driven turbo tax chat is an excellent feature while working on tax return
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Loved Autumn my Live Expert I cannot begin to tell you just how helpful, patient, and wonderful my TurboTax Expert, Autumn, was. She was thorough with both of my complex state and federal taxes, and her knowledge was invaluable. I wish I could work with her every year! I love having the ability to actually speak with someone regarding my tax filings, especially when they are as helpful as she was.
Date published: 2021-05-14
Rated 3 out of 5 by from Problems filing Forced to call in to complete efiling. Once I entered my credit card information to efile state it immediately took me back to the screen to enter my payment info. After a couple more click it would tell me it had restored my product and return me to the same screen. Spending a Friday night on taxes is bad enough without adding another hour trying to figure out what is wrong and then ultimately having to call it. In addition every screen indicated it would be $20 to efile state up until the final one which said $25 and that is what I was charged. It's only $5 but it just seems dishonest. I have used Turbotax for as long as I can remember and this is the first time I've considered switching to different software in the future. I have to say my customer service rep was very helpful but the point is I shouldn't have to contact customer service to begin with.
Date published: 2021-05-14
Rated 5 out of 5 by from Super easy and conveniant The system itself pretty self explanatory, the reps that called me and helped with the few questions were very informative, knowledgeable, kind and patient.Ill definately be Turbo Tax Life Long user, its super easy, reassuring, and so worth the cost,, and it is way cheaper than other Tax preparers out there. Best experiance.
Date published: 2021-05-14
Rated 4 out of 5 by from ok needs to highlight items to fix didn't see the changes
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is Awesome! The software is very user friendly and easy to use.
Date published: 2021-05-14
Rated 2 out of 5 by from Sooo tedious to use If you get everything right, with all of the info available the first time through it works well. But after reviewing the forms and finding errors, navigating back through endless questions to fix one field is really tedious. I had to completely delete a rental property and start over because the AMT depreciation amount was wrong and I could never find a way to change it. I wish I could just fill in the IRS forms.
Date published: 2021-05-14
Rated 5 out of 5 by from Great job for a another year Great job for another year. Thank you very much...
Date published: 2021-05-14
Rated 4 out of 5 by from First Time and Very Impressed! Very easy to read and follow - Great support with live chat and screen share.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Turbo Tax is very easy to use and the price is very reasonable.
Date published: 2021-05-14
Rated 5 out of 5 by from menu driven turbo tax chat is an excellent feature while working on tax return
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1309