TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It seemsgood so far.... would rather review AFTER It seems good so far.... would rather review AFTER my money is in the bank
Date published: 2023-02-18
Rated 5 out of 5 by from Four years strong, best place out there I absolutely love turbo tax! Not only do they walk you through every step, but you can text, chat, even call, and speak with an expert! Even if you can only find time for taxes at 3am! Plus turbo tax has unbeatable pricing. This one gets 5 stars...all hands down!
Date published: 2023-02-18
Rated 5 out of 5 by from Very fast Had a great experience it was very fast an on point!
Date published: 2023-02-18
Rated 5 out of 5 by from Used for 8 years....never let me down. Whether I have owed or gotten refunds Turbo Tax has helped me all the way. Easy to use.
Date published: 2023-02-18
Rated 3 out of 5 by from Great service just getting too expensive The first year I filed through turbo it was free. Then the following year it was $150. Then last year it was $220 now its $295.
Date published: 2023-02-18
Rated 4 out of 5 by from Would of got 5 stars, but... Handoff to Credit Karma need a lot of development work with a QA team to find and triage bugs. Customer service also needs a lot of work and better leader ship to help direct issues as they arise. Turbo Tax remains the gonto and sure choice when handling my families yearly tax filing.
Date published: 2023-02-18
Rated 5 out of 5 by from Super! It was easy and helpful! I will use them again next year
Date published: 2023-02-18
Rated 2 out of 5 by from HIDDEN FEES - typical To be honest, everything was going well until towards the time I had to make a payment, I saw an additional "service" that I personally did not select. I was suppose to qualify for FREE filing since I am filing before 3/31. By the time I finished, I see that I am ALSO being charge $89, when I knew I had to pay $49 because I had unemployment income to enter. That was fine, I understood there was no way around that. But I don't know how, where and why that addition $89 was included.. Just a bummer because I did everything MYSELF.. Did not need to use live or request virtual assistance. Also, filing taxes already sucks and some people really need every penny they are potentially getting back, these hidden fees are messed up.
Date published: 2023-02-18
Rated 5 out of 5 by from Gets us through it as simply as possible Reliable. Can sit and think things through and ask for help..... works great for us.
Date published: 2023-02-18
Rated 5 out of 5 by from Been with TurboTax for a few years! I really like TurboTax. I've been doing my taxes with TurboTax for many years and I've had Live help once when I was having a hard time filing my taxes. The person helping me was very kind and tried helping me get as much deductions as I could (because I had to pay a lot of federal and state taxes that year) but I knew I had to pay it regardless but I still appreciated his help. From then on, I've trusted TurboTax ever since.
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12254
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It seemsgood so far.... would rather review AFTER It seems good so far.... would rather review AFTER my money is in the bank
Date published: 2023-02-18
Rated 5 out of 5 by from Four years strong, best place out there I absolutely love turbo tax! Not only do they walk you through every step, but you can text, chat, even call, and speak with an expert! Even if you can only find time for taxes at 3am! Plus turbo tax has unbeatable pricing. This one gets 5 stars...all hands down!
Date published: 2023-02-18
Rated 5 out of 5 by from Very fast Had a great experience it was very fast an on point!
Date published: 2023-02-18
Rated 5 out of 5 by from Used for 8 years....never let me down. Whether I have owed or gotten refunds Turbo Tax has helped me all the way. Easy to use.
Date published: 2023-02-18
Rated 3 out of 5 by from Great service just getting too expensive The first year I filed through turbo it was free. Then the following year it was $150. Then last year it was $220 now its $295.
Date published: 2023-02-18
Rated 4 out of 5 by from Would of got 5 stars, but... Handoff to Credit Karma need a lot of development work with a QA team to find and triage bugs. Customer service also needs a lot of work and better leader ship to help direct issues as they arise. Turbo Tax remains the gonto and sure choice when handling my families yearly tax filing.
Date published: 2023-02-18
Rated 5 out of 5 by from Super! It was easy and helpful! I will use them again next year
Date published: 2023-02-18
Rated 2 out of 5 by from HIDDEN FEES - typical To be honest, everything was going well until towards the time I had to make a payment, I saw an additional "service" that I personally did not select. I was suppose to qualify for FREE filing since I am filing before 3/31. By the time I finished, I see that I am ALSO being charge $89, when I knew I had to pay $49 because I had unemployment income to enter. That was fine, I understood there was no way around that. But I don't know how, where and why that addition $89 was included.. Just a bummer because I did everything MYSELF.. Did not need to use live or request virtual assistance. Also, filing taxes already sucks and some people really need every penny they are potentially getting back, these hidden fees are messed up.
Date published: 2023-02-18
Rated 5 out of 5 by from Gets us through it as simply as possible Reliable. Can sit and think things through and ask for help..... works great for us.
Date published: 2023-02-18
Rated 5 out of 5 by from Been with TurboTax for a few years! I really like TurboTax. I've been doing my taxes with TurboTax for many years and I've had Live help once when I was having a hard time filing my taxes. The person helping me was very kind and tried helping me get as much deductions as I could (because I had to pay a lot of federal and state taxes that year) but I knew I had to pay it regardless but I still appreciated his help. From then on, I've trusted TurboTax ever since.
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12254