TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from AWESOME!!! TURBOTAX IS AWESOME!!!!!!!!!! I USE IT EVERY YEAR.
Date published: 2021-03-02
Rated 2 out of 5 by from Difficult updating for first time ever Very disappointed this year with TT. Have purchased and used for probably 20 years, never a problem before but this year is a nightmare with the updating. Finally was able to update manually. The user boards are full of this, why isn't TT responding?
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is easy and simple Easy format, live help was fantastic and the entire experience was made simple and stress free.
Date published: 2021-03-02
Rated 4 out of 5 by from Great Easy and quick with no hidden cost. I was very pleased with the simplicity
Date published: 2021-03-02
Rated 5 out of 5 by from I appreciate how robust TT is! We have a complicated tax situation with foreign income, foreign property, foreign pension, as well as all the complexities of running a business in this country. Turbo Tax really seems to be able to tackle all the aspects I need, as well as reminds me of the forms I must complete outside of the program. I feel pretty confident that my taxes are done correctly and saves me thousands of dollars in tax prep bills.
Date published: 2021-03-02
Rated 4 out of 5 by from Great! Simple. Friendly customer service. Simple to use site. Would recommend.
Date published: 2021-03-02
Rated 5 out of 5 by from Always gets it done! Basic is a great product. Newly added EIP 1/2 (Notice 144A/B) could be made a bitt clearer as 144B didn't arrive until today (3/02/2021).
Date published: 2021-03-02
Rated 5 out of 5 by from Great tool Liked the ease of using. Great questions and easy to use.
Date published: 2021-03-02
Rated 1 out of 5 by from Endless hoops to jump through - 5 helpline calls Wow, what a total disaster. This was my 6th year using turbo tax and I can't imagine using it again after this year. I downloaded quickbook self-employed app so that the process would be "seamless" as advertised. Unbelievably antiquated - after spending hours making sure that I had all of the correct personal/business transactions labeled correctly; none of the info uploaded to turbotax!!! And then when I called, they told me to call qb. Then qb said I didn't have an account with them - even though I was logged in on my phone! After 4.5 hours, Joane from the expert team was finally able to help out. But oh my lord, was it ever a painful experience!
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax makes tax filing simple and easy! My 2020 filing experience was near perfect. One suggestion I could make that would have made this year's filing better would be a summary or narrative explaining the math behind the Federal & State tax refund/bill calculations. As a multi-year user, I still recommend TurboTax to all my friends.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 11944
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWESOME!!! TURBOTAX IS AWESOME!!!!!!!!!! I USE IT EVERY YEAR.
Date published: 2021-03-02
Rated 2 out of 5 by from Difficult updating for first time ever Very disappointed this year with TT. Have purchased and used for probably 20 years, never a problem before but this year is a nightmare with the updating. Finally was able to update manually. The user boards are full of this, why isn't TT responding?
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo tax is easy and simple Easy format, live help was fantastic and the entire experience was made simple and stress free.
Date published: 2021-03-02
Rated 4 out of 5 by from Great Easy and quick with no hidden cost. I was very pleased with the simplicity
Date published: 2021-03-02
Rated 5 out of 5 by from I appreciate how robust TT is! We have a complicated tax situation with foreign income, foreign property, foreign pension, as well as all the complexities of running a business in this country. Turbo Tax really seems to be able to tackle all the aspects I need, as well as reminds me of the forms I must complete outside of the program. I feel pretty confident that my taxes are done correctly and saves me thousands of dollars in tax prep bills.
Date published: 2021-03-02
Rated 4 out of 5 by from Great! Simple. Friendly customer service. Simple to use site. Would recommend.
Date published: 2021-03-02
Rated 5 out of 5 by from Always gets it done! Basic is a great product. Newly added EIP 1/2 (Notice 144A/B) could be made a bitt clearer as 144B didn't arrive until today (3/02/2021).
Date published: 2021-03-02
Rated 5 out of 5 by from Great tool Liked the ease of using. Great questions and easy to use.
Date published: 2021-03-02
Rated 1 out of 5 by from Endless hoops to jump through - 5 helpline calls Wow, what a total disaster. This was my 6th year using turbo tax and I can't imagine using it again after this year. I downloaded quickbook self-employed app so that the process would be "seamless" as advertised. Unbelievably antiquated - after spending hours making sure that I had all of the correct personal/business transactions labeled correctly; none of the info uploaded to turbotax!!! And then when I called, they told me to call qb. Then qb said I didn't have an account with them - even though I was logged in on my phone! After 4.5 hours, Joane from the expert team was finally able to help out. But oh my lord, was it ever a painful experience!
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax makes tax filing simple and easy! My 2020 filing experience was near perfect. One suggestion I could make that would have made this year's filing better would be a summary or narrative explaining the math behind the Federal & State tax refund/bill calculations. As a multi-year user, I still recommend TurboTax to all my friends.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 11944