TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Great Customer Service Four stars for an error in calculations in 2021. But otherwise, great! The pop-up info boxes are really helpful. And where I couldn't find the answer to my question there, in the community forum, or online I was able to call customer service.I had to call twice--it turned out one was ian error I made and the second one was because my eyes are old and I couldn't see the information needed on my driver's license. Both times the agent was knowledgable, patient, understanding--and most of all quick to resolve my issue.
Date published: 2023-05-06
Rated 2 out of 5 by from Turbo Tax Was Challenging With 2022 Return Our tax professional was fantastic, but the software glitches and time delays were horrific. Now we got a penalty letter in the mail that needs to be resolved by Turbo Tax.
Date published: 2023-05-05
Rated 5 out of 5 by from Help with 502X amend She was very friendly and helpful and most importantly thorough. I couldn't have done it without her
Date published: 2023-05-05
Rated 5 out of 5 by from Turbo Tax is as easy as it can get. I use TurboTax every year and am always satisfied. Sometimes, though, it will take me a while to import the previous year's information. Mostly, it's my own fault for using incorrect passwords, otherwise, it's always a good experience.
Date published: 2023-05-05
Rated 5 out of 5 by from Turbo tax is great Easy, not time consuming, this is important with my busy schedule.
Date published: 2023-05-05
Rated 5 out of 5 by from First Time to Use TurboTax On-Line! Have always used the downloadable version. This was quicker, easier, and as complete!
Date published: 2023-05-05
Rated 4 out of 5 by from TurboTax is expensive I don't understand why one has to buy a new copy every year, It seems to me an update file would be more cost effective to small business owners
Date published: 2023-05-05
Rated 5 out of 5 by from Took them a while to fux You had to file an extension because it wasn’t resolved quick enough the 1095 – a form that is. However, today it was taken care of by Monica, who was very good at helping me fix it. Thank you.
Date published: 2023-05-05
Rated 5 out of 5 by from My Go To for Tax Prep I have used TurboTax for over 10 years and it has never failed me. Ease of use and ability to review all my data is a definite plus!
Date published: 2023-05-05
Rated 5 out of 5 by from Always make it simple! This is my seventh year in a row doing my taxes with TurboTax they've always made it very simple and have been extremely helpful when I needed an actual live representative. Thank you for all your help!
Date published: 2023-05-05
All TurboTax® Offerings Reviews - Page 120
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great Customer Service Four stars for an error in calculations in 2021. But otherwise, great! The pop-up info boxes are really helpful. And where I couldn't find the answer to my question there, in the community forum, or online I was able to call customer service.I had to call twice--it turned out one was ian error I made and the second one was because my eyes are old and I couldn't see the information needed on my driver's license. Both times the agent was knowledgable, patient, understanding--and most of all quick to resolve my issue.
Date published: 2023-05-06
Rated 2 out of 5 by from Turbo Tax Was Challenging With 2022 Return Our tax professional was fantastic, but the software glitches and time delays were horrific. Now we got a penalty letter in the mail that needs to be resolved by Turbo Tax.
Date published: 2023-05-05
Rated 5 out of 5 by from Help with 502X amend She was very friendly and helpful and most importantly thorough. I couldn't have done it without her
Date published: 2023-05-05
Rated 5 out of 5 by from Turbo Tax is as easy as it can get. I use TurboTax every year and am always satisfied. Sometimes, though, it will take me a while to import the previous year's information. Mostly, it's my own fault for using incorrect passwords, otherwise, it's always a good experience.
Date published: 2023-05-05
Rated 5 out of 5 by from Turbo tax is great Easy, not time consuming, this is important with my busy schedule.
Date published: 2023-05-05
Rated 5 out of 5 by from First Time to Use TurboTax On-Line! Have always used the downloadable version. This was quicker, easier, and as complete!
Date published: 2023-05-05
Rated 4 out of 5 by from TurboTax is expensive I don't understand why one has to buy a new copy every year, It seems to me an update file would be more cost effective to small business owners
Date published: 2023-05-05
Rated 5 out of 5 by from Took them a while to fux You had to file an extension because it wasn’t resolved quick enough the 1095 – a form that is. However, today it was taken care of by Monica, who was very good at helping me fix it. Thank you.
Date published: 2023-05-05
Rated 5 out of 5 by from My Go To for Tax Prep I have used TurboTax for over 10 years and it has never failed me. Ease of use and ability to review all my data is a definite plus!
Date published: 2023-05-05
Rated 5 out of 5 by from Always make it simple! This is my seventh year in a row doing my taxes with TurboTax they've always made it very simple and have been extremely helpful when I needed an actual live representative. Thank you for all your help!
Date published: 2023-05-05
All TurboTax® Offerings Reviews - Page 120