TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from EASY EASY AND HELPHUL. SHOWS YOU EVERY MISTAKE YOU DO AND HOW TO SOLVE IT
Date published: 2022-03-20
Rated 1 out of 5 by from Software is great, live "experts" are useless Four hours and four people later (3 of whom were supposed to be "self-empl tax experts") I still do not have an answer about where to put employer's HSA contribution on Schedule C. Everyone's been nice & tried hard but they are simply not tax professionals in any meaningful sense. They gave me links to unvetted third-party CPA firm's sites (!), kept trying to answer a different question about HSA W2 reporting and sent me TT Community links about THAT question, their questions made it clear they don't really understand business expenses even conceptually, and I actually ended up sending *them* IRS links. They finally escalated again but 24 hours later I still do not have the promised email answer. I would never pay for this again. Lesson learned.
Date published: 2022-03-20
Rated 5 out of 5 by from Very Efficient and Intuitive I've used turbo tax for years now. It's user friendly and has helped me get good returns each year. I highly recommend this software.
Date published: 2022-03-20
Rated 4 out of 5 by from First Time Turbo Tax User We decided to start doing our own taxes after many years of using a tax preparer to save money on the preparation fees. The Turbo Tax program was fairly straightforward. I was glad that my previous tax filing could be imported for additional accuracy. We had difficulty with estimated taxes for federal and state as we are newly retired and not sure what we needed to do. Hopefully by next year we will have this figured out with the help of the Turbo Tax program.
Date published: 2022-03-20
Rated 4 out of 5 by from I love turbo tax. I have used it forever. This was my 1st time to file a company return by myself and for myself. It was difficult and a little confusing but got through it and found a number to call finally to get some confirmations at the end and walk through the final steps.
Date published: 2022-03-20
Rated 5 out of 5 by from EXELLENT EXPERIENCE FILING MY TAXES THROUGH TUBO TAX WAS QUICK AND EASY (A ONE ARMED MONKEY COULD DO IT !!!) I HAD TO ASK A QUESTION AND CHOSE TO DO IT BY PHONE VIA "LIVE CHAT" AND THE SUPPORT AGENT WAS VERY HELPFUL AND PROFESSIONAL !!
Date published: 2022-03-20
Rated 5 out of 5 by from Quick and easy Having all prior information saved made this very fast and simple.
Date published: 2022-03-20
Rated 5 out of 5 by from Very professional! Did a great job! Very professional! Sweet personality!
Date published: 2022-03-20
Rated 4 out of 5 by from pretty good I did get help from one of the turbo tax experts but she had to elevate to a more experienced person. the experienced person actually needed to look up information and did so. she was nice and helpful. I think the turbo tax program should have more examples of what is covered for for sales tax on a major remodel.
Date published: 2022-03-20
Rated 5 out of 5 by from Great service! Thank you Vicki for all your help!! I couldn’t have done it on my own!
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 11884
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from EASY EASY AND HELPHUL. SHOWS YOU EVERY MISTAKE YOU DO AND HOW TO SOLVE IT
Date published: 2022-03-20
Rated 1 out of 5 by from Software is great, live "experts" are useless Four hours and four people later (3 of whom were supposed to be "self-empl tax experts") I still do not have an answer about where to put employer's HSA contribution on Schedule C. Everyone's been nice & tried hard but they are simply not tax professionals in any meaningful sense. They gave me links to unvetted third-party CPA firm's sites (!), kept trying to answer a different question about HSA W2 reporting and sent me TT Community links about THAT question, their questions made it clear they don't really understand business expenses even conceptually, and I actually ended up sending *them* IRS links. They finally escalated again but 24 hours later I still do not have the promised email answer. I would never pay for this again. Lesson learned.
Date published: 2022-03-20
Rated 5 out of 5 by from Very Efficient and Intuitive I've used turbo tax for years now. It's user friendly and has helped me get good returns each year. I highly recommend this software.
Date published: 2022-03-20
Rated 4 out of 5 by from First Time Turbo Tax User We decided to start doing our own taxes after many years of using a tax preparer to save money on the preparation fees. The Turbo Tax program was fairly straightforward. I was glad that my previous tax filing could be imported for additional accuracy. We had difficulty with estimated taxes for federal and state as we are newly retired and not sure what we needed to do. Hopefully by next year we will have this figured out with the help of the Turbo Tax program.
Date published: 2022-03-20
Rated 4 out of 5 by from I love turbo tax. I have used it forever. This was my 1st time to file a company return by myself and for myself. It was difficult and a little confusing but got through it and found a number to call finally to get some confirmations at the end and walk through the final steps.
Date published: 2022-03-20
Rated 5 out of 5 by from EXELLENT EXPERIENCE FILING MY TAXES THROUGH TUBO TAX WAS QUICK AND EASY (A ONE ARMED MONKEY COULD DO IT !!!) I HAD TO ASK A QUESTION AND CHOSE TO DO IT BY PHONE VIA "LIVE CHAT" AND THE SUPPORT AGENT WAS VERY HELPFUL AND PROFESSIONAL !!
Date published: 2022-03-20
Rated 5 out of 5 by from Quick and easy Having all prior information saved made this very fast and simple.
Date published: 2022-03-20
Rated 5 out of 5 by from Very professional! Did a great job! Very professional! Sweet personality!
Date published: 2022-03-20
Rated 4 out of 5 by from pretty good I did get help from one of the turbo tax experts but she had to elevate to a more experienced person. the experienced person actually needed to look up information and did so. she was nice and helpful. I think the turbo tax program should have more examples of what is covered for for sales tax on a major remodel.
Date published: 2022-03-20
Rated 5 out of 5 by from Great service! Thank you Vicki for all your help!! I couldn’t have done it on my own!
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 11884