TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from Feels like less and less of a value each year I’ve been using turbo tax for years. There are things that seem like they could improve (why not prepopulate all my prior charitable donations so I don’t have to manually enter them?) that they haven’t done. It feels like they’re putting more emphasis on paying extra for a professional review and/or audit protection, but are nevertheless raising the price of the basic product steadily. When you pay the expense for a professional to do your taxes, you pay them for their time and to know obscure tax laws that might save you money. With turbo tax, you still have to do the grunt work of the data entry, and somehow you’re supposed to know if you might need an audit or review. Pricing is also not transparent - unclear when you see a price whether or not that includes e-filing, state return, etc. Lastly, this year I filed my returns and they both were rejected — not because of anything I did/didn’t do, but because there was a software update that Turbo Tax needed to do to fix a bug. As a result, I wasn’t really done. I had to file again 10 days later. Seems like a problem on their part that creates more work for me is bad customer service. They need to re-examine their mission and rededicate themselves to making tax-filing quick and affordable, 2 things they seem to be moving away from in an effort to make more money off their audit-protection services.
Date published: 2023-02-19
Rated 4 out of 5 by from Extra help was good remember to save your return for next years taxes!
Date published: 2023-02-19
Rated 5 out of 5 by from TurboTax is my favorite and awesome product It is easy for me file my tax return from 2019 to 2022. It simplifies my filing task
Date published: 2023-02-19
Rated 5 out of 5 by from Fast and Easy Fast, easy, and clear.Great process, will continue to use in the future.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax Puts you mind at ease. I absolutely trust Turbo Tax. I had several questions about my tax situation and with Turbo Tax Premeir they were quickly and accurately answered.
Date published: 2023-02-19
Rated 5 out of 5 by from Much better than last year!! Last year I had a very hard time getting through. This year was great!
Date published: 2023-02-19
Rated 5 out of 5 by from Easy and Intuitive! Turbo Tax has been great for me and my family, making tax return season easy and effective!
Date published: 2023-02-19
Rated 5 out of 5 by from TURBO TAX ROCKS!! Turbo Tax keeps getting better and better. I was blown away at the QR code feature that allows you to snap a photo of tax documents. Thank you for taking the stress out of doing taxes
Date published: 2023-02-19
Rated 5 out of 5 by from always great Easy to use, inexpensive, can do it on my own time
Date published: 2023-02-19
Rated 5 out of 5 by from I Like Turbo Tax Easy to use. Questions answered fast. Friendly assistants.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11808
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Feels like less and less of a value each year I’ve been using turbo tax for years. There are things that seem like they could improve (why not prepopulate all my prior charitable donations so I don’t have to manually enter them?) that they haven’t done. It feels like they’re putting more emphasis on paying extra for a professional review and/or audit protection, but are nevertheless raising the price of the basic product steadily. When you pay the expense for a professional to do your taxes, you pay them for their time and to know obscure tax laws that might save you money. With turbo tax, you still have to do the grunt work of the data entry, and somehow you’re supposed to know if you might need an audit or review. Pricing is also not transparent - unclear when you see a price whether or not that includes e-filing, state return, etc. Lastly, this year I filed my returns and they both were rejected — not because of anything I did/didn’t do, but because there was a software update that Turbo Tax needed to do to fix a bug. As a result, I wasn’t really done. I had to file again 10 days later. Seems like a problem on their part that creates more work for me is bad customer service. They need to re-examine their mission and rededicate themselves to making tax-filing quick and affordable, 2 things they seem to be moving away from in an effort to make more money off their audit-protection services.
Date published: 2023-02-19
Rated 4 out of 5 by from Extra help was good remember to save your return for next years taxes!
Date published: 2023-02-19
Rated 5 out of 5 by from TurboTax is my favorite and awesome product It is easy for me file my tax return from 2019 to 2022. It simplifies my filing task
Date published: 2023-02-19
Rated 5 out of 5 by from Fast and Easy Fast, easy, and clear.Great process, will continue to use in the future.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax Puts you mind at ease. I absolutely trust Turbo Tax. I had several questions about my tax situation and with Turbo Tax Premeir they were quickly and accurately answered.
Date published: 2023-02-19
Rated 5 out of 5 by from Much better than last year!! Last year I had a very hard time getting through. This year was great!
Date published: 2023-02-19
Rated 5 out of 5 by from Easy and Intuitive! Turbo Tax has been great for me and my family, making tax return season easy and effective!
Date published: 2023-02-19
Rated 5 out of 5 by from TURBO TAX ROCKS!! Turbo Tax keeps getting better and better. I was blown away at the QR code feature that allows you to snap a photo of tax documents. Thank you for taking the stress out of doing taxes
Date published: 2023-02-19
Rated 5 out of 5 by from always great Easy to use, inexpensive, can do it on my own time
Date published: 2023-02-19
Rated 5 out of 5 by from I Like Turbo Tax Easy to use. Questions answered fast. Friendly assistants.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11808