TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Easy to use Super easy to use. Paid for a package but should have used the free package so a little disappointed that I was not able to downgrade my package after starting as I only used about 25% of the package I paid for.
Date published: 2023-02-19
Rated 4 out of 5 by from Great Service Fairly easy to navigate, the state returns took much longer than I thought it would
Date published: 2023-02-19
Rated 5 out of 5 by from turbo tax was fantastic Kesha was awesome, she showed me how to save money and walked me right thru the return
Date published: 2023-02-19
Rated 5 out of 5 by from Thanks Turbo Tax Live My tax lady passed away from Covid in 2021. I have been forced to do my taxes. Thanks to the staff of Turbo Tax, these last two years have been stress free!
Date published: 2023-02-19
Rated 4 out of 5 by from get hung up when loading it's ok slow have to keep refreshing. Could of been done sooner
Date published: 2023-02-19
Rated 5 out of 5 by from Easy as usual I've used Turbo Tax for many years. Great software.
Date published: 2023-02-19
Rated 5 out of 5 by from Ms I like turbo Tax . I did most of the preparation but its ok . Thanks for all the help turbo.
Date published: 2023-02-19
Rated 3 out of 5 by from App worked fine until tried to e-file The app worked fine and gave us all the applicable deductions up until we tried to e-file. I finished the return process in less time than the "Race" average time, but it took me an additional 3 hours to get the app to confirm my email address and actually file my state and federal tax returns!
Date published: 2023-02-19
Rated 4 out of 5 by from Senior Moments There were some changes on the online forms, plus the name of my company handling my pension changed. At the age of 76, this set me back a bit. I managed to get past it. Also, the fee seems high for such a small amount of information. Retired people don't have an abundance of funds. May try paper forms next year.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax is great I did speak with a live turbo tax assistant and she was great (Katie) I believe was her name. So polite and helpful! My first time using it and I will definitely be using it again next year.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11654
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy to use Super easy to use. Paid for a package but should have used the free package so a little disappointed that I was not able to downgrade my package after starting as I only used about 25% of the package I paid for.
Date published: 2023-02-19
Rated 4 out of 5 by from Great Service Fairly easy to navigate, the state returns took much longer than I thought it would
Date published: 2023-02-19
Rated 5 out of 5 by from turbo tax was fantastic Kesha was awesome, she showed me how to save money and walked me right thru the return
Date published: 2023-02-19
Rated 5 out of 5 by from Thanks Turbo Tax Live My tax lady passed away from Covid in 2021. I have been forced to do my taxes. Thanks to the staff of Turbo Tax, these last two years have been stress free!
Date published: 2023-02-19
Rated 4 out of 5 by from get hung up when loading it's ok slow have to keep refreshing. Could of been done sooner
Date published: 2023-02-19
Rated 5 out of 5 by from Easy as usual I've used Turbo Tax for many years. Great software.
Date published: 2023-02-19
Rated 5 out of 5 by from Ms I like turbo Tax . I did most of the preparation but its ok . Thanks for all the help turbo.
Date published: 2023-02-19
Rated 3 out of 5 by from App worked fine until tried to e-file The app worked fine and gave us all the applicable deductions up until we tried to e-file. I finished the return process in less time than the "Race" average time, but it took me an additional 3 hours to get the app to confirm my email address and actually file my state and federal tax returns!
Date published: 2023-02-19
Rated 4 out of 5 by from Senior Moments There were some changes on the online forms, plus the name of my company handling my pension changed. At the age of 76, this set me back a bit. I managed to get past it. Also, the fee seems high for such a small amount of information. Retired people don't have an abundance of funds. May try paper forms next year.
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax is great I did speak with a live turbo tax assistant and she was great (Katie) I believe was her name. So polite and helpful! My first time using it and I will definitely be using it again next year.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 11654