TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Super convenient and quick This is my third time filing taxes. Using turbotax for the first time and this was the smoothest tax filing experience so far. Turbotax really pushes to maximize your tax return.
Date published: 2021-05-15
Rated 4 out of 5 by from Good Good tool. Helpful for filing online. sdda fsdgfsd
Date published: 2021-05-15
Rated 3 out of 5 by from Used to be great. Not so much anymore. This year's edition seemed buggy. One of those "bugs" caused me a lot of trouble. I called the support department and after 1.5 hours on the phone with their CPA/ Support person, she could not offer a solution. She consulted with someone else on her team and they didn't know the answer either. They all knew the tax rules but the problem was the software. Oh, and then TurboTax nickled and dimed me, charging me $25 to E-file when their marketing materials seem to make it sound like it already includes 1 free state tax filing. They might say it's all "in the small print" and that might be true, but as a customer of many years, I think this is irritating.
Date published: 2021-05-15
Rated 5 out of 5 by from So easy to use Love Turbo Tax because it makes it so easy and simple to do my taxes.
Date published: 2021-05-15
Rated 1 out of 5 by from Just does not work with newer laptops I had to change resolutions multiple times to get through the screens. Multiple workarounds to download state return. eFile again takes multiple attempts to function. Had to install onto a different machine to get this to work. I spent a lot of time troubleshooting this software. I would have been better off going to a tax preparer.
Date published: 2021-05-15
Rated 5 out of 5 by from It works as expected Again TurboTax Home and Business 2020 takes away the guesswork of the Dreaded April 15th chore. With just a few dozen entry's into the Program you'll get your returns filed... Thanks Again TurboTax.
Date published: 2021-05-15
Rated 5 out of 5 by from Love Turbotax !! I have used TurboTax for years. Easy to use !! Never had any problems.
Date published: 2021-05-15
Rated 5 out of 5 by from We Love TT Turbo Tax makes our taxes easy. Great job Turbo Tax
Date published: 2021-05-15
Rated 4 out of 5 by from Good product but has too many dead-ends If you have a lot of imported data, like investment details, this product saves LOADS of time. It is a very nice first program for people who formerly took the standard deduction and did a quick job but now have investments and other things that need to be hand-entered. The details and the dead-end loops are frustrating. The instructions on each screen should be in red and bigger letters - otherwise it's too easy to miss - and then you get into one of those loops. There has to be a split screen option that shows step-by-step on one half and the forms on the other half. It's so frustrating to have a deduction you have to explain and NO idea what form(s) generated it. At least you fixed the "farm income" problem. A couple of years ago I was asked whether I had farm income to declare at least seven times, and the answer was still no.
Date published: 2021-05-15
Rated 2 out of 5 by from Gets worse every year Getting automatically routed to a product marketing site when trying to log in isn't very reassuring. Also not reassuring is being virtually forced to import forms (even though the number of institutions they actually link to is limited) or scan forms in and then having to repeatedly correct the information turbotax misreads from the forms -- it actually seemed easier to enter the info myself rather than having to check and correct their scanning. I tried taking advantage of the chat, took about 20 minutes for someone to get to me. I asked a basic question about what number to use for my property tax. After misreading my question twice the 'advisor' just stopped responding to me. Might be time to look elsewhere for tax software and support.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1165
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Super convenient and quick This is my third time filing taxes. Using turbotax for the first time and this was the smoothest tax filing experience so far. Turbotax really pushes to maximize your tax return.
Date published: 2021-05-15
Rated 4 out of 5 by from Good Good tool. Helpful for filing online. sdda fsdgfsd
Date published: 2021-05-15
Rated 3 out of 5 by from Used to be great. Not so much anymore. This year's edition seemed buggy. One of those "bugs" caused me a lot of trouble. I called the support department and after 1.5 hours on the phone with their CPA/ Support person, she could not offer a solution. She consulted with someone else on her team and they didn't know the answer either. They all knew the tax rules but the problem was the software. Oh, and then TurboTax nickled and dimed me, charging me $25 to E-file when their marketing materials seem to make it sound like it already includes 1 free state tax filing. They might say it's all "in the small print" and that might be true, but as a customer of many years, I think this is irritating.
Date published: 2021-05-15
Rated 5 out of 5 by from So easy to use Love Turbo Tax because it makes it so easy and simple to do my taxes.
Date published: 2021-05-15
Rated 1 out of 5 by from Just does not work with newer laptops I had to change resolutions multiple times to get through the screens. Multiple workarounds to download state return. eFile again takes multiple attempts to function. Had to install onto a different machine to get this to work. I spent a lot of time troubleshooting this software. I would have been better off going to a tax preparer.
Date published: 2021-05-15
Rated 5 out of 5 by from It works as expected Again TurboTax Home and Business 2020 takes away the guesswork of the Dreaded April 15th chore. With just a few dozen entry's into the Program you'll get your returns filed... Thanks Again TurboTax.
Date published: 2021-05-15
Rated 5 out of 5 by from Love Turbotax !! I have used TurboTax for years. Easy to use !! Never had any problems.
Date published: 2021-05-15
Rated 5 out of 5 by from We Love TT Turbo Tax makes our taxes easy. Great job Turbo Tax
Date published: 2021-05-15
Rated 4 out of 5 by from Good product but has too many dead-ends If you have a lot of imported data, like investment details, this product saves LOADS of time. It is a very nice first program for people who formerly took the standard deduction and did a quick job but now have investments and other things that need to be hand-entered. The details and the dead-end loops are frustrating. The instructions on each screen should be in red and bigger letters - otherwise it's too easy to miss - and then you get into one of those loops. There has to be a split screen option that shows step-by-step on one half and the forms on the other half. It's so frustrating to have a deduction you have to explain and NO idea what form(s) generated it. At least you fixed the "farm income" problem. A couple of years ago I was asked whether I had farm income to declare at least seven times, and the answer was still no.
Date published: 2021-05-15
Rated 2 out of 5 by from Gets worse every year Getting automatically routed to a product marketing site when trying to log in isn't very reassuring. Also not reassuring is being virtually forced to import forms (even though the number of institutions they actually link to is limited) or scan forms in and then having to repeatedly correct the information turbotax misreads from the forms -- it actually seemed easier to enter the info myself rather than having to check and correct their scanning. I tried taking advantage of the chat, took about 20 minutes for someone to get to me. I asked a basic question about what number to use for my property tax. After misreading my question twice the 'advisor' just stopped responding to me. Might be time to look elsewhere for tax software and support.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1165