TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax is awesome My experience with the people is great and next year I will use turno tax
Date published: 2023-09-06
Rated 5 out of 5 by from Good and convenient TurboTax is a game-changer for tax season. Its user-friendly interface guides you through the process smoothly, eliminating the need for complex calculations. It ensures accuracy by checking for errors and staying up-to-date with tax laws. With excellent customer support and different pricing plans, I got the free plan for the military so it's even better. TurboTax also prioritizes data security and handles both federal and state tax filings, making it a stress-free and reliable choice for tax preparation. It's a 5-star solution for anyone looking to simplify their tax filing experience.
Date published: 2023-09-06
Rated 5 out of 5 by from Janet went above and beyond Janet was fantastic - when reviewing my prior year taxes, she found a misclassification that will save me nearly $7,000 in taxes. She is phenomenal!
Date published: 2023-09-06
Rated 1 out of 5 by from Requires too much work Absolutely not simple and easy. You have to pay so much money for support
Date published: 2023-09-06
Rated 5 out of 5 by from great software, easy to use I have been using TT since 2010. Its easy, they make all the updates to account for the the most recent changes, helps is avail and its kind of self explanatory. Why pay someone to use it for you.
Date published: 2023-09-06
Rated 3 out of 5 by from Where did that come from?? Wondering why I was to be charged $44 to get my refund. I opted out because there was no previous alert as to what was up!
Date published: 2023-09-06
Rated 5 out of 5 by from Best experience for Tax season yet Every person I worked with was super helpful and friendly.
Date published: 2023-09-06
Rated 5 out of 5 by from Turbo Tax is great! Turbo tax is thorough and made doing my taxes easier.
Date published: 2023-09-06
Rated 5 out of 5 by from Janet and Turbo Tax are great. Had to file first amended return, Janet helped me the entire time and got refund on money I sent in.
Date published: 2023-09-06
Rated 1 out of 5 by from Free product is buried! Your unfair business practices continue even though you were sued and fined for doing such. I clicked on a link from an email to log into my account to file my taxes and after entering my info (2 hours later) I was made aware the filing fees were $153. I contacted a rep in chat and was told I had to delete everything I had entered and start over again in the free product. You have to be fully aware that is done to sway someone to just go ahead and pay your fees! I had to so, because I was in a time crunch. I would like the $153 credited. I asked the chat rep what your escalation path was and he sent me a link to Turbo Tax Wikipedia???? How was that helpful??? I want a response with a REAL escalation path for a complaint.
Date published: 2023-09-06
All TurboTax® Offerings Reviews - Page 110
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome My experience with the people is great and next year I will use turno tax
Date published: 2023-09-06
Rated 5 out of 5 by from Good and convenient TurboTax is a game-changer for tax season. Its user-friendly interface guides you through the process smoothly, eliminating the need for complex calculations. It ensures accuracy by checking for errors and staying up-to-date with tax laws. With excellent customer support and different pricing plans, I got the free plan for the military so it's even better. TurboTax also prioritizes data security and handles both federal and state tax filings, making it a stress-free and reliable choice for tax preparation. It's a 5-star solution for anyone looking to simplify their tax filing experience.
Date published: 2023-09-06
Rated 5 out of 5 by from Janet went above and beyond Janet was fantastic - when reviewing my prior year taxes, she found a misclassification that will save me nearly $7,000 in taxes. She is phenomenal!
Date published: 2023-09-06
Rated 1 out of 5 by from Requires too much work Absolutely not simple and easy. You have to pay so much money for support
Date published: 2023-09-06
Rated 5 out of 5 by from great software, easy to use I have been using TT since 2010. Its easy, they make all the updates to account for the the most recent changes, helps is avail and its kind of self explanatory. Why pay someone to use it for you.
Date published: 2023-09-06
Rated 3 out of 5 by from Where did that come from?? Wondering why I was to be charged $44 to get my refund. I opted out because there was no previous alert as to what was up!
Date published: 2023-09-06
Rated 5 out of 5 by from Best experience for Tax season yet Every person I worked with was super helpful and friendly.
Date published: 2023-09-06
Rated 5 out of 5 by from Turbo Tax is great! Turbo tax is thorough and made doing my taxes easier.
Date published: 2023-09-06
Rated 5 out of 5 by from Janet and Turbo Tax are great. Had to file first amended return, Janet helped me the entire time and got refund on money I sent in.
Date published: 2023-09-06
Rated 1 out of 5 by from Free product is buried! Your unfair business practices continue even though you were sued and fined for doing such. I clicked on a link from an email to log into my account to file my taxes and after entering my info (2 hours later) I was made aware the filing fees were $153. I contacted a rep in chat and was told I had to delete everything I had entered and start over again in the free product. You have to be fully aware that is done to sway someone to just go ahead and pay your fees! I had to so, because I was in a time crunch. I would like the $153 credited. I asked the chat rep what your escalation path was and he sent me a link to Turbo Tax Wikipedia???? How was that helpful??? I want a response with a REAL escalation path for a complaint.
Date published: 2023-09-06
All TurboTax® Offerings Reviews - Page 110