TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
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Rated 5 out of 5 by Josemato60 from Turbo tax is awesome My experience with the people is great and next year I will use turno tax
Date published: 2023-09-06
Rated 5 out of 5 by CCCo from Good and convenient TurboTax is a game-changer for tax season. Its user-friendly interface guides you through the process smoothly, eliminating the need for complex calculations. It ensures accuracy by checking for errors and staying up-to-date with tax laws. With excellent customer support and different pricing plans, I got the free plan for the military so it's even better. TurboTax also prioritizes data security and handles both federal and state tax filings, making it a stress-free and reliable choice for tax preparation. It's a 5-star solution for anyone looking to simplify their tax filing experience.
Date published: 2023-09-06
Rated 5 out of 5 by AndrewB931548 from Janet went above and beyond Janet was fantastic - when reviewing my prior year taxes, she found a misclassification that will save me nearly $7,000 in taxes. She is phenomenal!
Date published: 2023-09-06
Rated 1 out of 5 by No available nicknames 1 from Requires too much work Absolutely not simple and easy. You have to pay so much money for support
Date published: 2023-09-06
Rated 5 out of 5 by Elena2023 from great software, easy to use I have been using TT since 2010. Its easy, they make all the updates to account for the the most recent changes, helps is avail and its kind of self explanatory. Why pay someone to use it for you.
Date published: 2023-09-06
Rated 3 out of 5 by MarineBob from Where did that come from?? Wondering why I was to be charged $44 to get my refund. I opted out because there was no previous alert as to what was up!
Date published: 2023-09-06
Rated 5 out of 5 by DWC88 from Best experience for Tax season yet Every person I worked with was super helpful and friendly.
Date published: 2023-09-06
Rated 5 out of 5 by 365 ayear from Turbo Tax is great! Turbo tax is thorough and made doing my taxes easier.
Date published: 2023-09-06
Rated 5 out of 5 by Kingdancer from Janet and Turbo Tax are great. Had to file first amended return, Janet helped me the entire time and got refund on money I sent in.
Date published: 2023-09-06
Rated 1 out of 5 by MelissaJayAL from Free product is buried! Your unfair business practices continue even though you were sued and fined for doing such. I clicked on a link from an email to log into my account to file my taxes and after entering my info (2 hours later) I was made aware the filing fees were $153. I contacted a rep in chat and was told I had to delete everything I had entered and start over again in the free product. You have to be fully aware that is done to sway someone to just go ahead and pay your fees! I had to so, because I was in a time crunch. I would like the $153 credited. I asked the chat rep what your escalation path was and he sent me a link to Turbo Tax Wikipedia???? How was that helpful??? I want a response with a REAL escalation path for a complaint.
All TurboTax® Offerings Reviews - Page 110
Date published: 2023-09-06
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by Josemato60 from Turbo tax is awesome My experience with the people is great and next year I will use turno tax
Date published: 2023-09-06
Rated 5 out of 5 by CCCo from Good and convenient TurboTax is a game-changer for tax season. Its user-friendly interface guides you through the process smoothly, eliminating the need for complex calculations. It ensures accuracy by checking for errors and staying up-to-date with tax laws. With excellent customer support and different pricing plans, I got the free plan for the military so it's even better. TurboTax also prioritizes data security and handles both federal and state tax filings, making it a stress-free and reliable choice for tax preparation. It's a 5-star solution for anyone looking to simplify their tax filing experience.
Date published: 2023-09-06
Rated 5 out of 5 by AndrewB931548 from Janet went above and beyond Janet was fantastic - when reviewing my prior year taxes, she found a misclassification that will save me nearly $7,000 in taxes. She is phenomenal!
Date published: 2023-09-06
Rated 1 out of 5 by No available nicknames 1 from Requires too much work Absolutely not simple and easy. You have to pay so much money for support
Date published: 2023-09-06
Rated 5 out of 5 by Elena2023 from great software, easy to use I have been using TT since 2010. Its easy, they make all the updates to account for the the most recent changes, helps is avail and its kind of self explanatory. Why pay someone to use it for you.
Date published: 2023-09-06
Rated 3 out of 5 by MarineBob from Where did that come from?? Wondering why I was to be charged $44 to get my refund. I opted out because there was no previous alert as to what was up!
Date published: 2023-09-06
Rated 5 out of 5 by DWC88 from Best experience for Tax season yet Every person I worked with was super helpful and friendly.
Date published: 2023-09-06
Rated 5 out of 5 by 365 ayear from Turbo Tax is great! Turbo tax is thorough and made doing my taxes easier.
Date published: 2023-09-06
Rated 5 out of 5 by Kingdancer from Janet and Turbo Tax are great. Had to file first amended return, Janet helped me the entire time and got refund on money I sent in.
Date published: 2023-09-06
Rated 1 out of 5 by MelissaJayAL from Free product is buried! Your unfair business practices continue even though you were sued and fined for doing such. I clicked on a link from an email to log into my account to file my taxes and after entering my info (2 hours later) I was made aware the filing fees were $153. I contacted a rep in chat and was told I had to delete everything I had entered and start over again in the free product. You have to be fully aware that is done to sway someone to just go ahead and pay your fees! I had to so, because I was in a time crunch. I would like the $153 credited. I asked the chat rep what your escalation path was and he sent me a link to Turbo Tax Wikipedia???? How was that helpful??? I want a response with a REAL escalation path for a complaint.
All TurboTax® Offerings Reviews - Page 110
Date published: 2023-09-06