TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 5 out of 5 by from First time using Turbo Tax Live Full Service I was intimidated by the changes in filing my taxes this year but the Kurt (Turbo Tax Live Agent) did a great job in helping me understand the changes. I will definitely use them again.
Date published: 2022-02-18
Rated 5 out of 5 by from Love how easy TurboTax is! I wish I could have done my taxes for free this year, but I needed to upgrade and pay some money. Aside from that, I really feel it's worth it to use TurboTax's services because it's just so easy. Will most likely keep using it in the future!
Date published: 2022-02-18
Rated 2 out of 5 by from Unexpeted fees I had to make three seperate payments before I was done. Did not like that I couldnt make one payment and it made me pay to efile with my state.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome Awesome fast accurate loved it give 5 stars do again next year
Date published: 2022-02-18
Rated 5 out of 5 by from Perfect Timing from TurboTax Agent I had put my taxes away last night because I ran into an issue. I even wrote in the comments that it was a bit frustrating. I decided today to pick up where I left off. To my surprise as soon as I picked up my papers; my cell phone rang. It was a TurboTax agent responding to my concerns I left in the comment section box. She not only helped me through the whole process but she was jotting down some notes of some of my concerns I was seeing as I was working through some of the challenges on my end. She took the time to hear my concerns to address with her team which I thought was fantastic. Thank You and again the timing was perfect.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to use. Great platform. I have been using Turbo Tax for 7 years.
Date published: 2022-02-18
Rated 4 out of 5 by from A few technical glitches this year Used turbotax for the last 10 years with no problems, this year it duplicated my W2 and erroneously claimed I was using a business deduction that wouldn't allow me to efile...was resolved but took a few extra days. My confidence in Turbotax has been tested this year...
Date published: 2022-02-18
Rated 5 out of 5 by from awesome I didn't need to talk to an expert. It was self explanatory
Date published: 2022-02-18
Rated 3 out of 5 by from Some Quirks For the most part Turbo Tax was easy, however there is a few flaws in its system. 2020 was used instead of 2021 on some questions. I ignored them and assumed they meant 2021. Also, I spent several hours trying to get past an error message and ended up going online and found out you can just hit delete and bypass it. Customer help in the program had no idea what I was talking about. The wording on some of the questions left me scratching my head.
Date published: 2022-02-18
Rated 5 out of 5 by from EASY TO FOLLOW - REPEAT USER You can sign off at any time to take a break or find more of your own supporting documents if you weren't fully prepared. The explanations are pretty clear & any info you provide is questioned if it comes across wrong during the review.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10727
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from First time using Turbo Tax Live Full Service I was intimidated by the changes in filing my taxes this year but the Kurt (Turbo Tax Live Agent) did a great job in helping me understand the changes. I will definitely use them again.
Date published: 2022-02-18
Rated 5 out of 5 by from Love how easy TurboTax is! I wish I could have done my taxes for free this year, but I needed to upgrade and pay some money. Aside from that, I really feel it's worth it to use TurboTax's services because it's just so easy. Will most likely keep using it in the future!
Date published: 2022-02-18
Rated 2 out of 5 by from Unexpeted fees I had to make three seperate payments before I was done. Did not like that I couldnt make one payment and it made me pay to efile with my state.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome Awesome fast accurate loved it give 5 stars do again next year
Date published: 2022-02-18
Rated 5 out of 5 by from Perfect Timing from TurboTax Agent I had put my taxes away last night because I ran into an issue. I even wrote in the comments that it was a bit frustrating. I decided today to pick up where I left off. To my surprise as soon as I picked up my papers; my cell phone rang. It was a TurboTax agent responding to my concerns I left in the comment section box. She not only helped me through the whole process but she was jotting down some notes of some of my concerns I was seeing as I was working through some of the challenges on my end. She took the time to hear my concerns to address with her team which I thought was fantastic. Thank You and again the timing was perfect.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to use. Great platform. I have been using Turbo Tax for 7 years.
Date published: 2022-02-18
Rated 4 out of 5 by from A few technical glitches this year Used turbotax for the last 10 years with no problems, this year it duplicated my W2 and erroneously claimed I was using a business deduction that wouldn't allow me to efile...was resolved but took a few extra days. My confidence in Turbotax has been tested this year...
Date published: 2022-02-18
Rated 5 out of 5 by from awesome I didn't need to talk to an expert. It was self explanatory
Date published: 2022-02-18
Rated 3 out of 5 by from Some Quirks For the most part Turbo Tax was easy, however there is a few flaws in its system. 2020 was used instead of 2021 on some questions. I ignored them and assumed they meant 2021. Also, I spent several hours trying to get past an error message and ended up going online and found out you can just hit delete and bypass it. Customer help in the program had no idea what I was talking about. The wording on some of the questions left me scratching my head.
Date published: 2022-02-18
Rated 5 out of 5 by from EASY TO FOLLOW - REPEAT USER You can sign off at any time to take a break or find more of your own supporting documents if you weren't fully prepared. The explanations are pretty clear & any info you provide is questioned if it comes across wrong during the review.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10727