TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Easy to use website, Live feature is disappointing I love how user-friendly the TurboTax website is. It's very easy to follow and makes the whole process much less stressful. I am deducting one star because I was very underwhelmed with the TurboTax Live feature. I scheduled a phone call to get a question answered, and the representative read her answer off of Google (I know this because I had previously Googled my question and read the exact same article she was now reading back to me which did not answer my question). She then put me on hold for 5+ minutes. Ultimately I ended up finding the answer to my question elsewhere. This was disappointing as I thought I was paying more to have access to tax experts, but the rep came across as anything but and was not helpful at all. I will continue to use TurboTax but am unlikely to use or pay for the Live feature in the future.
Date published: 2021-02-27
Rated 5 out of 5 by from great to use I have used turbotax for years save money by using it and have had no problems 10+ years
Date published: 2021-02-27
Rated 5 out of 5 by from TIME SAVER TurboTax, Takes the pressure off, making the process easy to follow through with, having assistance available if/when needed
Date published: 2021-02-27
Rated 4 out of 5 by from easy to use i like that it is simple to use and ask a lot of questions , do not like that every year it looks different and sometime it is hard to find where the mistakes are
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is very user friendly Simply put, my experience with Turbo Tax was great.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is Amazing! Quick, easy and affordable! It did not take too much time out of my day!
Date published: 2021-02-27
Rated 5 out of 5 by from Nice & Smooth *My experience with turbo tax was nice & smooth. Awesome service!!!
Date published: 2021-02-27
Rated 4 out of 5 by from WORKS 4 ME WORKS WELL, NO TROUBLE, TOOK A WHILE , BUT I LIKE IT.
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is great turbo tax is very easy to follow. Was not complicated. did not take as long as I thought it would
Date published: 2021-02-27
Rated 5 out of 5 by from TURBOTAX IS AWESOME VERY EASY.LOVED IT EASY TO USE AND WILL USE EVERY YEAR FROM HERE ON OUT
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10635
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easy to use website, Live feature is disappointing I love how user-friendly the TurboTax website is. It's very easy to follow and makes the whole process much less stressful. I am deducting one star because I was very underwhelmed with the TurboTax Live feature. I scheduled a phone call to get a question answered, and the representative read her answer off of Google (I know this because I had previously Googled my question and read the exact same article she was now reading back to me which did not answer my question). She then put me on hold for 5+ minutes. Ultimately I ended up finding the answer to my question elsewhere. This was disappointing as I thought I was paying more to have access to tax experts, but the rep came across as anything but and was not helpful at all. I will continue to use TurboTax but am unlikely to use or pay for the Live feature in the future.
Date published: 2021-02-27
Rated 5 out of 5 by from great to use I have used turbotax for years save money by using it and have had no problems 10+ years
Date published: 2021-02-27
Rated 5 out of 5 by from TIME SAVER TurboTax, Takes the pressure off, making the process easy to follow through with, having assistance available if/when needed
Date published: 2021-02-27
Rated 4 out of 5 by from easy to use i like that it is simple to use and ask a lot of questions , do not like that every year it looks different and sometime it is hard to find where the mistakes are
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is very user friendly Simply put, my experience with Turbo Tax was great.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is Amazing! Quick, easy and affordable! It did not take too much time out of my day!
Date published: 2021-02-27
Rated 5 out of 5 by from Nice & Smooth *My experience with turbo tax was nice & smooth. Awesome service!!!
Date published: 2021-02-27
Rated 4 out of 5 by from WORKS 4 ME WORKS WELL, NO TROUBLE, TOOK A WHILE , BUT I LIKE IT.
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is great turbo tax is very easy to follow. Was not complicated. did not take as long as I thought it would
Date published: 2021-02-27
Rated 5 out of 5 by from TURBOTAX IS AWESOME VERY EASY.LOVED IT EASY TO USE AND WILL USE EVERY YEAR FROM HERE ON OUT
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10635