TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy Peazy I ran into some errors and Jeanne was amazing and walking me through how to correct it so that I could prepare my taxes.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing It was super easy step by step all you need are you forms
Date published: 2021-02-19
Rated 5 out of 5 by from Reba I really enjoyed doing my taxes with Reba! She was very helpful!! She was patient with my questions and let me vent. She was Great!!!
Date published: 2021-02-19
Rated 4 out of 5 by from I always use TurboTax! I have been using Turbotax for a few years now and really like it. This is my first time writing a review. It is very easy to use and if you need help, it is only one click away. The only thing I disliked was the $40.00 fee to pay using your federal refund. During this COVID time, $40.00 can make and break a person. While I was able to use my credit card to avoid the $40.00 fee, some people can't do that. I think the fee should of been waived this year due to what is going on in the world or lowered. However, I always use Turbotax and will continue, just will let my friends know to have there credit card ready or be ready to lose more money out of their refunds!
Date published: 2021-02-19
Rated 4 out of 5 by from Used for years, always goes smooth. Not sure why this year all my previous information wasn't there?
Date published: 2021-02-19
Rated 3 out of 5 by from Conflicting Price Presentation This is my seventh year filing my federal and state taxes via TurboTax and I was disappointed and found the price of your services deceiving. When initially starting my filing I was shown a cost of $30 for federal tax filing and later the same amount with state filing. When I got to the end of filing and repeatedly refused to upgrade to MAX I noticed that there was a $40 charge for both of these filing options. I was appalled because if that is a "tax" that was added to each then that tax is equal to 33.33% and is absolutely absurd. I would love to have some answers about this.
Date published: 2021-02-19
Rated 2 out of 5 by from In my opinion, TurboTax failed me this year! Rejections of both Federal and State of CA returns upon efile due to software errors did not sit well with me when I performed the necessary updates each time I entered the program. Giving TT the benefit of doubt, perhaps the federal guidelines were lacking as well, but shortcomings in a trusted programs do not sit well with this repeat user.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is easy and precise I love using Turbo Tax for being easy and accurate.
Date published: 2021-02-19
Rated 5 out of 5 by from Taxes Made Easy! This was my first year using the Home and Business product, and it was easier than I hoped for.
Date published: 2021-02-19
Rated 2 out of 5 by from DISAPPOINTED! I've used Turbo for a number of years. This year as usual I entered income along with other information, then waited days for more infor. When I got the rest of the information I enter the information. When I reviewed the income information I had to delete 4 different entries and reenter because the payers and the amounts had been all mixed up. I know I originally entered them correctly because I recheck them when I originally entered them. Plus, the cost of Turbo has increased too much!
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 10609
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy Peazy I ran into some errors and Jeanne was amazing and walking me through how to correct it so that I could prepare my taxes.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing It was super easy step by step all you need are you forms
Date published: 2021-02-19
Rated 5 out of 5 by from Reba I really enjoyed doing my taxes with Reba! She was very helpful!! She was patient with my questions and let me vent. She was Great!!!
Date published: 2021-02-19
Rated 4 out of 5 by from I always use TurboTax! I have been using Turbotax for a few years now and really like it. This is my first time writing a review. It is very easy to use and if you need help, it is only one click away. The only thing I disliked was the $40.00 fee to pay using your federal refund. During this COVID time, $40.00 can make and break a person. While I was able to use my credit card to avoid the $40.00 fee, some people can't do that. I think the fee should of been waived this year due to what is going on in the world or lowered. However, I always use Turbotax and will continue, just will let my friends know to have there credit card ready or be ready to lose more money out of their refunds!
Date published: 2021-02-19
Rated 4 out of 5 by from Used for years, always goes smooth. Not sure why this year all my previous information wasn't there?
Date published: 2021-02-19
Rated 3 out of 5 by from Conflicting Price Presentation This is my seventh year filing my federal and state taxes via TurboTax and I was disappointed and found the price of your services deceiving. When initially starting my filing I was shown a cost of $30 for federal tax filing and later the same amount with state filing. When I got to the end of filing and repeatedly refused to upgrade to MAX I noticed that there was a $40 charge for both of these filing options. I was appalled because if that is a "tax" that was added to each then that tax is equal to 33.33% and is absolutely absurd. I would love to have some answers about this.
Date published: 2021-02-19
Rated 2 out of 5 by from In my opinion, TurboTax failed me this year! Rejections of both Federal and State of CA returns upon efile due to software errors did not sit well with me when I performed the necessary updates each time I entered the program. Giving TT the benefit of doubt, perhaps the federal guidelines were lacking as well, but shortcomings in a trusted programs do not sit well with this repeat user.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is easy and precise I love using Turbo Tax for being easy and accurate.
Date published: 2021-02-19
Rated 5 out of 5 by from Taxes Made Easy! This was my first year using the Home and Business product, and it was easier than I hoped for.
Date published: 2021-02-19
Rated 2 out of 5 by from DISAPPOINTED! I've used Turbo for a number of years. This year as usual I entered income along with other information, then waited days for more infor. When I got the rest of the information I enter the information. When I reviewed the income information I had to delete 4 different entries and reenter because the payers and the amounts had been all mixed up. I know I originally entered them correctly because I recheck them when I originally entered them. Plus, the cost of Turbo has increased too much!
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 10609