TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Own a business
Student
Rated 4 out of 5 by from TT pretty good. I have use TurboTax for several years. Tax year 2020 was a little tricky because of the Covid related economic stimulus checks. It would have been nice if the government had a data base, similar to the W2 data base, that allowed Turbo tax to automatically check to see if the user had received a stimulus check. I was also very surprised that, after all the analysis and TurboTax having concluded that the standard deduction was my best choice AFTER verifying I had NOT received any stimulus checks in 2020, during the review I was requested to go back and enter my allowed charitable contributions MANUALLY (Turbo couldn't calculate it from my previous itemized entries). Since, according to the 1040 instructions (I had to look them up), for single filers using the standard deduction, the max allowed charitable contribution is $300, and I had already entered itemized contributions over $1200, I would think Turbo would have simply defaulted the entry to $300, rather than asking me what to put in Line 22b. I've never encountered this kind of "confusion" on Turbo's part before.
Date published: 2021-05-16
Rated 1 out of 5 by from COMPLICATED WAY TO MANY HOOPS TO JUMP THROUGH JUST TO FILE MY TAXES AND THE OPTIONS THAT ARE AVAILABLE TO RECIEVE MY REFUND WERE ABSOLUTELY RIDICULOUS. I MADE IT ALL THE WAY TO THE END ONLY TO FIND OUT I HAD TO ERASE AND COMPLETELY RESTART DUE TO A PAPER CHECK NOT BEING AVAIBLE TO ME. STRONGLY DISLIKED THIS PROCESS AND WOULD NOT USE AGAIN NOR WOULD I RECOMMEND THE SERVICE.
Date published: 2021-05-16
Rated 5 out of 5 by from Comprehensive and Easy. I was dreading doing my taxes due to Covid unemployment, self employment, gig work etc. Turbo Tax made it easy to understand income and deductions and tax credits. Relieved to have it done and at a great rate.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is mostly great I've been a TurboTax user for over 10 years. It's clearly my most trusted option for tax submissions. The 1 thing I expect to see during the "final review" process is a link to the best way to satisfy an error. Typically what I do is Google around for the answers to the problems the check finds. I'd happily give this product 5 stars if the direction I should take was built into the product instead of me scouring the web for an answer. To be clear, Turbotax is really good software that could be even better if my change were encorporated. Thanks!
Date published: 2021-05-16
Rated 2 out of 5 by from TurboTax 2020 Leaves Something to Be Desired! Entering information was easy and straight forward. But I could NOT e-file my daughters' tax returns. I spent more than eight hours on the phone trying to get the problems corrected--to no avail. Finally, left without the choice to e-file, I mailed our returns this year--after paying $25 twice for e-filing state returns that I could NOT e-file. I have used TurboTax every year since it was a DOS program. This is the first time I've had problems, so viewed historically, TurboTax is quite good. But viewed currently, it sucks! Part of the fee we pay is for e-filing. When we cannot do it, some of the fees paid under the Advantage program should be refunded along with all of the charges for e-filing state returns. One added observation. TurboTax says it will charge $20 plus tax to e-file a state return. I was billed $25 plus tax per return. Why the difference and why wasn't I informed in advance?
Date published: 2021-05-16
Rated 5 out of 5 by from awesome and easy It was easy and fast to file my return. will keep on doing so in the future
Date published: 2021-05-16
Rated 4 out of 5 by from Thank you for making a hard day doable Taxes are never easy but after a year like 2019, it was just hard
Date published: 2021-05-16
Rated 4 out of 5 by from Good Worked good, and the only challenge was correct errors. Including balance sheet.
Date published: 2021-05-16
Rated 5 out of 5 by from Made it painless Lead me through the forms, answered my questions, and allowed me to review and correct any problems.
Date published: 2021-05-16
Rated 5 out of 5 by from Great for a last minute turn hassle free Guided me through every step of the way and got me the best refund free of charge.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 938
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TT pretty good. I have use TurboTax for several years. Tax year 2020 was a little tricky because of the Covid related economic stimulus checks. It would have been nice if the government had a data base, similar to the W2 data base, that allowed Turbo tax to automatically check to see if the user had received a stimulus check. I was also very surprised that, after all the analysis and TurboTax having concluded that the standard deduction was my best choice AFTER verifying I had NOT received any stimulus checks in 2020, during the review I was requested to go back and enter my allowed charitable contributions MANUALLY (Turbo couldn't calculate it from my previous itemized entries). Since, according to the 1040 instructions (I had to look them up), for single filers using the standard deduction, the max allowed charitable contribution is $300, and I had already entered itemized contributions over $1200, I would think Turbo would have simply defaulted the entry to $300, rather than asking me what to put in Line 22b. I've never encountered this kind of "confusion" on Turbo's part before.
Date published: 2021-05-16
Rated 1 out of 5 by from COMPLICATED WAY TO MANY HOOPS TO JUMP THROUGH JUST TO FILE MY TAXES AND THE OPTIONS THAT ARE AVAILABLE TO RECIEVE MY REFUND WERE ABSOLUTELY RIDICULOUS. I MADE IT ALL THE WAY TO THE END ONLY TO FIND OUT I HAD TO ERASE AND COMPLETELY RESTART DUE TO A PAPER CHECK NOT BEING AVAIBLE TO ME. STRONGLY DISLIKED THIS PROCESS AND WOULD NOT USE AGAIN NOR WOULD I RECOMMEND THE SERVICE.
Date published: 2021-05-16
Rated 5 out of 5 by from Comprehensive and Easy. I was dreading doing my taxes due to Covid unemployment, self employment, gig work etc. Turbo Tax made it easy to understand income and deductions and tax credits. Relieved to have it done and at a great rate.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is mostly great I've been a TurboTax user for over 10 years. It's clearly my most trusted option for tax submissions. The 1 thing I expect to see during the "final review" process is a link to the best way to satisfy an error. Typically what I do is Google around for the answers to the problems the check finds. I'd happily give this product 5 stars if the direction I should take was built into the product instead of me scouring the web for an answer. To be clear, Turbotax is really good software that could be even better if my change were encorporated. Thanks!
Date published: 2021-05-16
Rated 2 out of 5 by from TurboTax 2020 Leaves Something to Be Desired! Entering information was easy and straight forward. But I could NOT e-file my daughters' tax returns. I spent more than eight hours on the phone trying to get the problems corrected--to no avail. Finally, left without the choice to e-file, I mailed our returns this year--after paying $25 twice for e-filing state returns that I could NOT e-file. I have used TurboTax every year since it was a DOS program. This is the first time I've had problems, so viewed historically, TurboTax is quite good. But viewed currently, it sucks! Part of the fee we pay is for e-filing. When we cannot do it, some of the fees paid under the Advantage program should be refunded along with all of the charges for e-filing state returns. One added observation. TurboTax says it will charge $20 plus tax to e-file a state return. I was billed $25 plus tax per return. Why the difference and why wasn't I informed in advance?
Date published: 2021-05-16
Rated 5 out of 5 by from awesome and easy It was easy and fast to file my return. will keep on doing so in the future
Date published: 2021-05-16
Rated 4 out of 5 by from Thank you for making a hard day doable Taxes are never easy but after a year like 2019, it was just hard
Date published: 2021-05-16
Rated 4 out of 5 by from Good Worked good, and the only challenge was correct errors. Including balance sheet.
Date published: 2021-05-16
Rated 5 out of 5 by from Made it painless Lead me through the forms, answered my questions, and allowed me to review and correct any problems.
Date published: 2021-05-16
Rated 5 out of 5 by from Great for a last minute turn hassle free Guided me through every step of the way and got me the best refund free of charge.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 938