TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Own a business
Student
Rated 1 out of 5 by from Very Disappointing TurboTax Experience Been using TT Deluxe for many years. This year's version had an extremely poor user interface. Purchased CD version and installation was problematic. Used on Windows 10 OS. Pop up windows for Help and filing taxes did not work at all. Cursors did not show up in fields and text was invisible. Had to toggle screen resolution and scale settings continuously just to see input information. Will not use TT again if this is not resolved.
Date published: 2021-05-17
Rated 3 out of 5 by from good its ok , didn't like going deluxe , seemed unnecessary but cumbersome
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to follow clear instructions!!! Easy to follow clear instructions makes it easy and almost fun to file my taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax makes it SO easy! Taxes are the worst, but Turbo Taxes' helpful and user friendly software makes it so much better!
Date published: 2021-05-17
Rated 5 out of 5 by from Helpful Assistants Customer Support help for any of my questions, was awesome!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is awesome i would recommend turbo tax to anyone. Great tool!
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax Live I apparantly clicked turbo tax live, not knowing what it was or that it wasn't needed and I had to pay for it. It was not clear and when I found out what it was after the fact it said I could only take it off if I started the claim all over. That is ridiculous. Everything else was great! Not glad it cost me more money for something I didn't use.
Date published: 2021-05-17
Rated 1 out of 5 by from Difficult, Full of Hidden Fees I was informed that I would be able to file free for the entirety of the process. However, when I was about to file I was informed that it would be $60 because I had a form not covered by the Free Edition. Then, it added $50 for state taxes onto that, despite initially claiming it was $60. Then, when I had an unrelated questions it spent over an hour sending me in cicles before I could get a real life person on the phone.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to file! it was a simple and painless process. Made filing very easy.
Date published: 2021-05-17
Rated 5 out of 5 by from Very helpful! Easy step by step, increased confidence that I didn't leave something out.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 752
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Very Disappointing TurboTax Experience Been using TT Deluxe for many years. This year's version had an extremely poor user interface. Purchased CD version and installation was problematic. Used on Windows 10 OS. Pop up windows for Help and filing taxes did not work at all. Cursors did not show up in fields and text was invisible. Had to toggle screen resolution and scale settings continuously just to see input information. Will not use TT again if this is not resolved.
Date published: 2021-05-17
Rated 3 out of 5 by from good its ok , didn't like going deluxe , seemed unnecessary but cumbersome
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to follow clear instructions!!! Easy to follow clear instructions makes it easy and almost fun to file my taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax makes it SO easy! Taxes are the worst, but Turbo Taxes' helpful and user friendly software makes it so much better!
Date published: 2021-05-17
Rated 5 out of 5 by from Helpful Assistants Customer Support help for any of my questions, was awesome!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is awesome i would recommend turbo tax to anyone. Great tool!
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax Live I apparantly clicked turbo tax live, not knowing what it was or that it wasn't needed and I had to pay for it. It was not clear and when I found out what it was after the fact it said I could only take it off if I started the claim all over. That is ridiculous. Everything else was great! Not glad it cost me more money for something I didn't use.
Date published: 2021-05-17
Rated 1 out of 5 by from Difficult, Full of Hidden Fees I was informed that I would be able to file free for the entirety of the process. However, when I was about to file I was informed that it would be $60 because I had a form not covered by the Free Edition. Then, it added $50 for state taxes onto that, despite initially claiming it was $60. Then, when I had an unrelated questions it spent over an hour sending me in cicles before I could get a real life person on the phone.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to file! it was a simple and painless process. Made filing very easy.
Date published: 2021-05-17
Rated 5 out of 5 by from Very helpful! Easy step by step, increased confidence that I didn't leave something out.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 752