TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Student
Rated 2 out of 5 by from Watch out for additional hidden costs Intuit advertises that some of their products include a state return. They don't tell you that it costs $25 more to e-file each state return! Also, if you have to file state returns in more than one state, add another $40 for each additional state! So, to e-file in 2 states, you'll be paying an additional $90 on top of the base federal package price. It adds up to be quite expensive for a product that hasn't updated its clunky screen design for decades.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is GREAT It is a great software and the step by step in very good and helpful. But what is greater is the CUSTOMER service!! They are knowledgeable and courteous.
Date published: 2021-05-17
Rated 4 out of 5 by from great product to file with! I engaged with Heather and Joy and they were great. Heather was a great help!
Date published: 2021-05-17
Rated 4 out of 5 by from Very good program It is a very good program. Very helpful. More explanations would be nice.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy, affordable, stress-free This is my first time filing my taxes myself, and I was nervous. But turbo tax made it very simple, took it step by step, and I was done in no time. I was able to upload my W2s and turbotax filled in all my information. I love it, will be using every year.
Date published: 2021-05-17
Rated 5 out of 5 by from filing taxes It was easy and got me the most money back, great for a college kid doing taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Very User friendly Application Its step-by-step method is really great. As if somebody is asking you question and you keep answering. Very smooth flow. I am using this for last 9 years.
Date published: 2021-05-17
Rated 5 out of 5 by from They really made it easy everything is laid out in easy to understand language
Date published: 2021-05-17
Rated 5 out of 5 by from Lisandra at CS was awesome Lisandra at CS was awesome clearing up issue with state filing
Date published: 2021-05-17
Rated 2 out of 5 by from tubotax premier 2020 Turbo Tax premier transferred my information from last years return well. However the interview format would not access the supporting details pages that had been used previously. I had to switch to forms view to access and update them. I declined to import documents the first time I opened TurboTax premier because I didn't have my logins and passwords handy. The next time I opened the product, the option to import would not appear even though I picked the topic of start from the beginning. Again I had to resort to forms view to access import and I had to reenter from forms for each company that I wanted to import. Bottom line is this year's version was much less user friendly.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 682
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Watch out for additional hidden costs Intuit advertises that some of their products include a state return. They don't tell you that it costs $25 more to e-file each state return! Also, if you have to file state returns in more than one state, add another $40 for each additional state! So, to e-file in 2 states, you'll be paying an additional $90 on top of the base federal package price. It adds up to be quite expensive for a product that hasn't updated its clunky screen design for decades.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is GREAT It is a great software and the step by step in very good and helpful. But what is greater is the CUSTOMER service!! They are knowledgeable and courteous.
Date published: 2021-05-17
Rated 4 out of 5 by from great product to file with! I engaged with Heather and Joy and they were great. Heather was a great help!
Date published: 2021-05-17
Rated 4 out of 5 by from Very good program It is a very good program. Very helpful. More explanations would be nice.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy, affordable, stress-free This is my first time filing my taxes myself, and I was nervous. But turbo tax made it very simple, took it step by step, and I was done in no time. I was able to upload my W2s and turbotax filled in all my information. I love it, will be using every year.
Date published: 2021-05-17
Rated 5 out of 5 by from filing taxes It was easy and got me the most money back, great for a college kid doing taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Very User friendly Application Its step-by-step method is really great. As if somebody is asking you question and you keep answering. Very smooth flow. I am using this for last 9 years.
Date published: 2021-05-17
Rated 5 out of 5 by from They really made it easy everything is laid out in easy to understand language
Date published: 2021-05-17
Rated 5 out of 5 by from Lisandra at CS was awesome Lisandra at CS was awesome clearing up issue with state filing
Date published: 2021-05-17
Rated 2 out of 5 by from tubotax premier 2020 Turbo Tax premier transferred my information from last years return well. However the interview format would not access the supporting details pages that had been used previously. I had to switch to forms view to access and update them. I declined to import documents the first time I opened TurboTax premier because I didn't have my logins and passwords handy. The next time I opened the product, the option to import would not appear even though I picked the topic of start from the beginning. Again I had to resort to forms view to access import and I had to reenter from forms for each company that I wanted to import. Bottom line is this year's version was much less user friendly.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 682