TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from Section 121 Exclusion handled abysmally My primary reason for using TurboTax Business was to file an estate/trust tax return that properly handled capital gains from a house sale. Unfortunately I would have been better off using e-file from the IRS because your step by step and forms handled this VERY POORLY. I (correctly) did not receive a 1099-S for a house sale in 2018 because the capital gains were less than the Section 121 Exclusion (homeowner owned for last 5 years, primary residence, etc.). After TurboTax asked if I received a 1099-S, no further questions should have been asked about capital gains of house sale, because these questions create entries that are not correct. Neither did the step by step ask specific questions about homestead exemption, years home held, etc. that zeroed out capital gains, which were not taxable. Instead you asked all the usual capital gains questions of purchase price, sale price, sale cost, etc.. I answered them all, NOT KNOWING they were never required because capital gains were NOT TAXABLE. I spend hours pulling together this information because you provided NO WORKSHEETS. Then, because you asked unnecessary questions and I answered the questions, all this data was reported on my return IN ERROR as taxable capital gains. Now I must amend my return and explain that you failed to allow for the Section 121 exclusion, and instead asked for all the home sale data and populated the forms with this information. I had two choices to amend my return: 1) Remove all the capital gains data entered in the house sale forms which took hours, OR 2) Add an entry to the Home Sale Worksheet line 7 to correct your miscalculated "taxable" capital gains and zero out the entry. I chose 2) so the IRS will not think I am pulling a fast one by suddenly dissapearing the data I originally filed. P.S. I now must file Trust returns for 2019 and 2020, and just learned my Win7 PC will not support TurboTax Business 2019. I'd have to upgrade to Win 10 just to use your crappy software. What a horrible product.
Date published: 2021-05-20
Rated 4 out of 5 by from Great Option for Taxes Great option for taxes, have used the Costco package before
Date published: 2021-05-20
Rated 5 out of 5 by from Easy to see other years !!!! Thanks for saving my older info , make my Taxes easier
Date published: 2021-05-20
Rated 5 out of 5 by from super easy guides you through each step no worries if something appears wrong they tell you
Date published: 2021-05-20
Rated 4 out of 5 by from TurboTax is great TurboTax made it easy and very simple to do my taxes
Date published: 2021-05-20
Rated 1 out of 5 by from Disappointed this year Multiple rejections and poor service experience - lost personal time and missed tax deadline even though I purchased upgrade. Had good experiences in the past, but will reconsider options next year.
Date published: 2021-05-20
Rated 3 out of 5 by from Needs Issue Fixed I have filed with turbotax for several years. All was as expected until I needed to correct a wrong pin. Turbo Tax help was worthless in a search where to input and correct. Also, after corrected, Turbo was giving same error messages. I had to go through page by page to find where correct. This needs to be fixed or I will not be a customer next year.
Date published: 2021-05-20
Rated 4 out of 5 by from Turbo Tax did the job needed As a non-tax professional, the idea of closing my brothers Small S-Corp was daunting. I am happy that you guys made it easy and quicker then expected. Considering his Acct wanted 1200$ for the Fed and State S corp filing...I was able to save the beneficiaries some $$ with TT for Busines
Date published: 2021-05-20
Rated 4 out of 5 by from EASY EXPERIENCE THIS WAS AN EASY PROCESS. WILL USE AGAIN. VERY SIMPLE PROCESS
Date published: 2021-05-20
Rated 4 out of 5 by from Business Virginia State forms are not properly in sync with Fed returns and causes errors. All else was fine.
Date published: 2021-05-20
All TurboTax® Offerings Reviews - Page 380
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Section 121 Exclusion handled abysmally My primary reason for using TurboTax Business was to file an estate/trust tax return that properly handled capital gains from a house sale. Unfortunately I would have been better off using e-file from the IRS because your step by step and forms handled this VERY POORLY. I (correctly) did not receive a 1099-S for a house sale in 2018 because the capital gains were less than the Section 121 Exclusion (homeowner owned for last 5 years, primary residence, etc.). After TurboTax asked if I received a 1099-S, no further questions should have been asked about capital gains of house sale, because these questions create entries that are not correct. Neither did the step by step ask specific questions about homestead exemption, years home held, etc. that zeroed out capital gains, which were not taxable. Instead you asked all the usual capital gains questions of purchase price, sale price, sale cost, etc.. I answered them all, NOT KNOWING they were never required because capital gains were NOT TAXABLE. I spend hours pulling together this information because you provided NO WORKSHEETS. Then, because you asked unnecessary questions and I answered the questions, all this data was reported on my return IN ERROR as taxable capital gains. Now I must amend my return and explain that you failed to allow for the Section 121 exclusion, and instead asked for all the home sale data and populated the forms with this information. I had two choices to amend my return: 1) Remove all the capital gains data entered in the house sale forms which took hours, OR 2) Add an entry to the Home Sale Worksheet line 7 to correct your miscalculated "taxable" capital gains and zero out the entry. I chose 2) so the IRS will not think I am pulling a fast one by suddenly dissapearing the data I originally filed. P.S. I now must file Trust returns for 2019 and 2020, and just learned my Win7 PC will not support TurboTax Business 2019. I'd have to upgrade to Win 10 just to use your crappy software. What a horrible product.
Date published: 2021-05-20
Rated 4 out of 5 by from Great Option for Taxes Great option for taxes, have used the Costco package before
Date published: 2021-05-20
Rated 5 out of 5 by from Easy to see other years !!!! Thanks for saving my older info , make my Taxes easier
Date published: 2021-05-20
Rated 5 out of 5 by from super easy guides you through each step no worries if something appears wrong they tell you
Date published: 2021-05-20
Rated 4 out of 5 by from TurboTax is great TurboTax made it easy and very simple to do my taxes
Date published: 2021-05-20
Rated 1 out of 5 by from Disappointed this year Multiple rejections and poor service experience - lost personal time and missed tax deadline even though I purchased upgrade. Had good experiences in the past, but will reconsider options next year.
Date published: 2021-05-20
Rated 3 out of 5 by from Needs Issue Fixed I have filed with turbotax for several years. All was as expected until I needed to correct a wrong pin. Turbo Tax help was worthless in a search where to input and correct. Also, after corrected, Turbo was giving same error messages. I had to go through page by page to find where correct. This needs to be fixed or I will not be a customer next year.
Date published: 2021-05-20
Rated 4 out of 5 by from Turbo Tax did the job needed As a non-tax professional, the idea of closing my brothers Small S-Corp was daunting. I am happy that you guys made it easy and quicker then expected. Considering his Acct wanted 1200$ for the Fed and State S corp filing...I was able to save the beneficiaries some $$ with TT for Busines
Date published: 2021-05-20
Rated 4 out of 5 by from EASY EXPERIENCE THIS WAS AN EASY PROCESS. WILL USE AGAIN. VERY SIMPLE PROCESS
Date published: 2021-05-20
Rated 4 out of 5 by from Business Virginia State forms are not properly in sync with Fed returns and causes errors. All else was fine.
Date published: 2021-05-20
All TurboTax® Offerings Reviews - Page 380