TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Read unbiased reviews from real TurboTax Premier customers. Uncover 450+ deductions and
credits and auto-import your crypto and stock activity.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax took a turn for the worse this year! This is the 7th year I have used TurboTax. The past six years, I liked it and thought it performed well and was thorough and easy to use. THIS YEAR, not so much! This year, for the first time, I kept having to repeatedly be going through the same screens. Also, it gave me some screwy error messages, and for the first time, I couldn't figure out what needed to be done or what the problem was. In the past, if I had a question or wanted to go back and check things, it was easy to do so. So, did you hire someone to do a redesign and they totally failed?!! Or what?
Date published: 2023-04-19
Rated 1 out of 5 by from Money Grubbers Every step of the way you see "Upgrade to Deluxe!" "Try Plus for just $39.99!" They are just trying to bleed you dry. Just because I am a student, they made me upgrade from the Free File option to Deluxe for $59.99. And if I didn't I would not have been able to file my taxes. Sure, just take money from the students. However, regarding the filing of taxes itself, it's nice and a somewhat simple process (I want to add I'm "Single with no Dependents" so compared to others it most likely isn't as easy). Don't like all the fancy graphics too, I was getting cross-eyed.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Service! I have been using TurboTax for several years. This year my taxes were a lot more comprehensive and a bit confusing. I utilized the live option a couple times and both representatives were able to walk me through the areas of concern so I could file my taxes in a timely manner.
Date published: 2023-04-19
Rated 2 out of 5 by from Did not have an easy way to file extension. After realizing that I would need to make a withdrawal from my Roth IRA, I was not given a straightforward option to do so. I spent sometime looking in to this, but the only way I was able to do this was to file a new extension that had no information that I had contributed to my already completed work on my tax return. I did not follow through with this method as it did to appear to be linked to my account and came with very hefty monetary fees that were over the price of my tax return that I believe I would need to pay. It is disappointing that there was not a straightforward way of doing this as most of the rest of Turbo Tax was straight forward.
Date published: 2023-04-19
Rated 5 out of 5 by from I LOVE TURBOTAX A great experience. So easy to use. My go-to every year.
Date published: 2023-04-19
Rated 4 out of 5 by from good my first time. went pretty well. a third of the cost but no refund
Date published: 2023-04-19
Rated 5 out of 5 by from Great tax resource I have used Turbo Tax for over 20 years and find that it consistently meets my needs and is flexible for my changing situation. I VERY much appreciate the option to secure audit defense and fortunately have only had to use it once. The experience could not have been better!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Horrible Customer Service Over all application was fairly easy. I was not done within the 1hr and 26 mins. Took over almost 5 hours to complete my taxes. My eyes hurt.
Date published: 2023-04-19
Rated 1 out of 5 by from Didn't get any extra help for the upgrade Premium There was no live help available, only the FAQ robot. I could have saved $200 and googled the answers.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use! First year using it as self-employed and it was very easy to understand and use.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 999
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax took a turn for the worse this year! This is the 7th year I have used TurboTax. The past six years, I liked it and thought it performed well and was thorough and easy to use. THIS YEAR, not so much! This year, for the first time, I kept having to repeatedly be going through the same screens. Also, it gave me some screwy error messages, and for the first time, I couldn't figure out what needed to be done or what the problem was. In the past, if I had a question or wanted to go back and check things, it was easy to do so. So, did you hire someone to do a redesign and they totally failed?!! Or what?
Date published: 2023-04-19
Rated 1 out of 5 by from Money Grubbers Every step of the way you see "Upgrade to Deluxe!" "Try Plus for just $39.99!" They are just trying to bleed you dry. Just because I am a student, they made me upgrade from the Free File option to Deluxe for $59.99. And if I didn't I would not have been able to file my taxes. Sure, just take money from the students. However, regarding the filing of taxes itself, it's nice and a somewhat simple process (I want to add I'm "Single with no Dependents" so compared to others it most likely isn't as easy). Don't like all the fancy graphics too, I was getting cross-eyed.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Service! I have been using TurboTax for several years. This year my taxes were a lot more comprehensive and a bit confusing. I utilized the live option a couple times and both representatives were able to walk me through the areas of concern so I could file my taxes in a timely manner.
Date published: 2023-04-19
Rated 2 out of 5 by from Did not have an easy way to file extension. After realizing that I would need to make a withdrawal from my Roth IRA, I was not given a straightforward option to do so. I spent sometime looking in to this, but the only way I was able to do this was to file a new extension that had no information that I had contributed to my already completed work on my tax return. I did not follow through with this method as it did to appear to be linked to my account and came with very hefty monetary fees that were over the price of my tax return that I believe I would need to pay. It is disappointing that there was not a straightforward way of doing this as most of the rest of Turbo Tax was straight forward.
Date published: 2023-04-19
Rated 5 out of 5 by from I LOVE TURBOTAX A great experience. So easy to use. My go-to every year.
Date published: 2023-04-19
Rated 4 out of 5 by from good my first time. went pretty well. a third of the cost but no refund
Date published: 2023-04-19
Rated 5 out of 5 by from Great tax resource I have used Turbo Tax for over 20 years and find that it consistently meets my needs and is flexible for my changing situation. I VERY much appreciate the option to secure audit defense and fortunately have only had to use it once. The experience could not have been better!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Horrible Customer Service Over all application was fairly easy. I was not done within the 1hr and 26 mins. Took over almost 5 hours to complete my taxes. My eyes hurt.
Date published: 2023-04-19
Rated 1 out of 5 by from Didn't get any extra help for the upgrade Premium There was no live help available, only the FAQ robot. I could have saved $200 and googled the answers.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use! First year using it as self-employed and it was very easy to understand and use.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 999