TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 3 out of 5 by from Disappointing as a small buisness The amount of fees associated with filing my taxes is awful and cost me almost half of my refund. Your guise and advertising of free filing makes it feel a bit wose. Using the software is easy and it works, but I find your advertising misleading and the cost of your fees far too high
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Peasy straightforward and clear, HAVE USED FOR SEVERAL YEARS NOW
Date published: 2022-04-18
Rated 3 out of 5 by from COULD BE BETTER DIFFICULT TO NAVIGATE SCREENS AND LIVE CHAT HAD TROUBLE FIGURING OUT WHAT SCREEN I WAS ON. SCREENS SHOULD BE NUMBERED AND ONE SHOULD HAVE THE ABIITY TO "GO TO" SCREEN SUCH AND SUCH WITHOUT NAVIGATING ALL THE WAY BACK.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBOTAX IS AWESOME This was very easy to use. Straight forward questions.
Date published: 2022-04-18
Rated 3 out of 5 by from Very Frustrating Experience The software seemed glitchy. I had multiple 401k rollover and it was asking me all this information once I got to the state tax. I don't think I really changed anything other than at some point exiting Turbo Tax and then opening it again for it to either accept what I put previously or simply say I did not have any errors anymore. To be clear no updates have occurred between these times. I have used Turbo Tax to do my taxes for the 20+ years. I am so frustrated that I would rather pay a tax professional next year.
Date published: 2022-04-18
Rated 2 out of 5 by from Incomplete information The software never asked for my stimulus payment letter information. i called and talked to someone who was no help at all. called a tax service and they said i could count on a delay on my refund because the information was not complete and more than likely my refund will be reduced by how much i received. Next year tax prep service here i come.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is a life saver. Filing taxes are never fun and keeping up with all the changes in tax laws doe not make things any easier. I appreciate TT asking so many questions and making sure I am filing to the best of my knowledge.
Date published: 2022-04-18
Rated 5 out of 5 by from Loyal TurboTax User Since the Beginning This is the first year that I noticed it channeled me to buy an upgraded version. Previously, I have always been using Premier. I have stuck with desktop all of these years because I know what to expect and, unlike the online version, everything wasn't extra. I am hoping this is not going to start happening regularly with the desktop version.
Date published: 2022-04-18
Rated 5 out of 5 by from Simple to use This program makes tax prep easy for everyone to file. I used the chat feature to get an answer to finding the page to enter something really simple that was hiding from me.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBO TAX ADDS COMPLCATIONS... I've used turbo tax for several years... Had a few complications and the rep was absolutely wonderful... she was sharp understood the problems and helped me above the circumstances... bravo to her, she is a gem!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 936
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Disappointing as a small buisness The amount of fees associated with filing my taxes is awful and cost me almost half of my refund. Your guise and advertising of free filing makes it feel a bit wose. Using the software is easy and it works, but I find your advertising misleading and the cost of your fees far too high
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Peasy straightforward and clear, HAVE USED FOR SEVERAL YEARS NOW
Date published: 2022-04-18
Rated 3 out of 5 by from COULD BE BETTER DIFFICULT TO NAVIGATE SCREENS AND LIVE CHAT HAD TROUBLE FIGURING OUT WHAT SCREEN I WAS ON. SCREENS SHOULD BE NUMBERED AND ONE SHOULD HAVE THE ABIITY TO "GO TO" SCREEN SUCH AND SUCH WITHOUT NAVIGATING ALL THE WAY BACK.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBOTAX IS AWESOME This was very easy to use. Straight forward questions.
Date published: 2022-04-18
Rated 3 out of 5 by from Very Frustrating Experience The software seemed glitchy. I had multiple 401k rollover and it was asking me all this information once I got to the state tax. I don't think I really changed anything other than at some point exiting Turbo Tax and then opening it again for it to either accept what I put previously or simply say I did not have any errors anymore. To be clear no updates have occurred between these times. I have used Turbo Tax to do my taxes for the 20+ years. I am so frustrated that I would rather pay a tax professional next year.
Date published: 2022-04-18
Rated 2 out of 5 by from Incomplete information The software never asked for my stimulus payment letter information. i called and talked to someone who was no help at all. called a tax service and they said i could count on a delay on my refund because the information was not complete and more than likely my refund will be reduced by how much i received. Next year tax prep service here i come.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is a life saver. Filing taxes are never fun and keeping up with all the changes in tax laws doe not make things any easier. I appreciate TT asking so many questions and making sure I am filing to the best of my knowledge.
Date published: 2022-04-18
Rated 5 out of 5 by from Loyal TurboTax User Since the Beginning This is the first year that I noticed it channeled me to buy an upgraded version. Previously, I have always been using Premier. I have stuck with desktop all of these years because I know what to expect and, unlike the online version, everything wasn't extra. I am hoping this is not going to start happening regularly with the desktop version.
Date published: 2022-04-18
Rated 5 out of 5 by from Simple to use This program makes tax prep easy for everyone to file. I used the chat feature to get an answer to finding the page to enter something really simple that was hiding from me.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBO TAX ADDS COMPLCATIONS... I've used turbo tax for several years... Had a few complications and the rep was absolutely wonderful... she was sharp understood the problems and helped me above the circumstances... bravo to her, she is a gem!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 936