TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16323 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love TurboTax Super easy. Straight forward. They help you out when needed.
Date published: 2021-10-16
Rated 5 out of 5 by from Very Easy I find the program to be very user friendly and thorough. I've used multiple versions for may years including the personal and business.
Date published: 2021-10-16
Rated 5 out of 5 by from TurboTax is user friendly and convenient Easy to use and very convenient. Will definitely use again
Date published: 2021-10-16
Rated 1 out of 5 by from Payment issues with filing=accountant next year I spent over an hour with phone reps at TurboTax who could not help me solve the issue of why I could not submit my payment. Finally after going over and over changing items in my profile, my email was incorrect, I was able to miraculously get through the payment portal. Next year I'm going back to an accountant.
Date published: 2021-10-16
Rated 4 out of 5 by from Lovely and Awesome assistance It was so easy to file using the TurboTax, and such a lovely e-filing interface with an awesome TurboTax Live assistance by Tax Experts.
Date published: 2021-10-16
Rated 1 out of 5 by from Your bug made me miss my deadline by 2:30 hours I had erroneously entered a 4th shareholder, which I went back and fixed. The federal form was fine, but the state (CA) refused to acknowledge the correction and kept the additional shareholder on their forms. This caused a fourth K-1 and the taxes would not file due to no name, etc. I had to go back to the federal form and add a 4th shareholder with 0 shares to get it through the state.
Date published: 2021-10-16
Rated 5 out of 5 by from Unmatched & unparalled tax filing software! TurboTax is fast, easy and knowledgeable. I've been using it for 20+ years without any glitch or problem. Highly recommend to anyone with rental property in particular.
Date published: 2021-10-16
Rated 4 out of 5 by from Great software, but hidden fees and add-ons So there's no denying that Turbo Tax generates more accurate returns than most professionals...it's that good. And, if you pay for their premier package (I think about $170...I didn't have a promo code), you do get access to a real CPA to review your return and you get to talk to them about any complexities or confusion about your situation. Here's the rub, you get to the end and oh, you want audit support if you get audited? That's not part of Premier? Nope. It's an extra $50. Ok, I paid the $50 figuring that if I get audited (wouldn't be the first), it's a bargain for full support. Then you get to the end where they transfer your federal info. over to the state return. Yay! At the finish line, but wait, filing the state return is an extra $55. What?!? That's not included in the Premier package? So, I pay $55 to 'release' my hostage state return or you'll delete it? Yup, they say, they'll delete it. What?!? So, here we are close to $300 into a DIY process where you do all the work. Isn't that the going rate for the lovely neighborhood tax preparer? Yes, but, if you have any complexity in your situation and you want both the best, most accurate software available with access to a solid CPA to review and consult on your specific situation? Well, that's the best of both worlds. Bottom-line, if you are single and/or have a pretty basic situation and don't have time to or interest in learning the software, the tax rules and making some calls that you'd rather a human would handle after you drop a manila folder with your docs in their hands, then this is overpriced and a headache DIY. But, if you have a complex situation, understand basic finance and want things done by the book, then this combination of thorough accurate software with a human or humans to review and advise is a powerful combination at a reasonable total cost.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax was super helpful! Great experience. It was step by step assistance. Easy! Thank you TurboTax.
Date published: 2021-10-16
Rated 3 out of 5 by from Not so awesome--WHAT HAPPENED? Finnally feel well enough to focus this week on my taxes and I finish them at 11:35 pm 10/15/2020 ONLY TO SPEND AN HOUR TRYING TO SEND THEM! Filed federal 24 min after midnight but transmission says 01:24 am instead. State return still not sent because none of my cards will work to pay the filing fee. They ALL should work! read comments, looks like Intuit had a glitch. So now I have to pay by phone which can't happen until you reopen tomorrow. So frustrating to get it all done on time only to be made late by Intuit. Don't recall ever having this problem before. Going to bed now.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 911
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax Super easy. Straight forward. They help you out when needed.
Date published: 2021-10-16
Rated 5 out of 5 by from Very Easy I find the program to be very user friendly and thorough. I've used multiple versions for may years including the personal and business.
Date published: 2021-10-16
Rated 5 out of 5 by from TurboTax is user friendly and convenient Easy to use and very convenient. Will definitely use again
Date published: 2021-10-16
Rated 1 out of 5 by from Payment issues with filing=accountant next year I spent over an hour with phone reps at TurboTax who could not help me solve the issue of why I could not submit my payment. Finally after going over and over changing items in my profile, my email was incorrect, I was able to miraculously get through the payment portal. Next year I'm going back to an accountant.
Date published: 2021-10-16
Rated 4 out of 5 by from Lovely and Awesome assistance It was so easy to file using the TurboTax, and such a lovely e-filing interface with an awesome TurboTax Live assistance by Tax Experts.
Date published: 2021-10-16
Rated 1 out of 5 by from Your bug made me miss my deadline by 2:30 hours I had erroneously entered a 4th shareholder, which I went back and fixed. The federal form was fine, but the state (CA) refused to acknowledge the correction and kept the additional shareholder on their forms. This caused a fourth K-1 and the taxes would not file due to no name, etc. I had to go back to the federal form and add a 4th shareholder with 0 shares to get it through the state.
Date published: 2021-10-16
Rated 5 out of 5 by from Unmatched & unparalled tax filing software! TurboTax is fast, easy and knowledgeable. I've been using it for 20+ years without any glitch or problem. Highly recommend to anyone with rental property in particular.
Date published: 2021-10-16
Rated 4 out of 5 by from Great software, but hidden fees and add-ons So there's no denying that Turbo Tax generates more accurate returns than most professionals...it's that good. And, if you pay for their premier package (I think about $170...I didn't have a promo code), you do get access to a real CPA to review your return and you get to talk to them about any complexities or confusion about your situation. Here's the rub, you get to the end and oh, you want audit support if you get audited? That's not part of Premier? Nope. It's an extra $50. Ok, I paid the $50 figuring that if I get audited (wouldn't be the first), it's a bargain for full support. Then you get to the end where they transfer your federal info. over to the state return. Yay! At the finish line, but wait, filing the state return is an extra $55. What?!? That's not included in the Premier package? So, I pay $55 to 'release' my hostage state return or you'll delete it? Yup, they say, they'll delete it. What?!? So, here we are close to $300 into a DIY process where you do all the work. Isn't that the going rate for the lovely neighborhood tax preparer? Yes, but, if you have any complexity in your situation and you want both the best, most accurate software available with access to a solid CPA to review and consult on your specific situation? Well, that's the best of both worlds. Bottom-line, if you are single and/or have a pretty basic situation and don't have time to or interest in learning the software, the tax rules and making some calls that you'd rather a human would handle after you drop a manila folder with your docs in their hands, then this is overpriced and a headache DIY. But, if you have a complex situation, understand basic finance and want things done by the book, then this combination of thorough accurate software with a human or humans to review and advise is a powerful combination at a reasonable total cost.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax was super helpful! Great experience. It was step by step assistance. Easy! Thank you TurboTax.
Date published: 2021-10-16
Rated 3 out of 5 by from Not so awesome--WHAT HAPPENED? Finnally feel well enough to focus this week on my taxes and I finish them at 11:35 pm 10/15/2020 ONLY TO SPEND AN HOUR TRYING TO SEND THEM! Filed federal 24 min after midnight but transmission says 01:24 am instead. State return still not sent because none of my cards will work to pay the filing fee. They ALL should work! read comments, looks like Intuit had a glitch. So now I have to pay by phone which can't happen until you reopen tomorrow. So frustrating to get it all done on time only to be made late by Intuit. Don't recall ever having this problem before. Going to bed now.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 911