TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax Live Rep I thought I lost my taxes and then it showed up. I wanted to double check my taxes and the person I spoke to found a mistake that saved me over $900. Im so happy now!!
Date published: 2022-10-17
Rated 4 out of 5 by from Good program, lots of help The live expert was helpful. However the very white background and grey words on the page were hard to read and the WHITE WHITE WHITE BACKGROUND, hurts my eyes. The words need to be BLACK not a dark grey. They just fade into that WHITE BACKGROUND!!!
Date published: 2022-10-17
Rated 3 out of 5 by from 2021 online version is clunky Overall the product seems to do the trick, but the online version is clunky in that the user always has to return to the main menu to start a new section. Why not allow them to proceed automatically to the next section?
Date published: 2022-10-17
Rated 1 out of 5 by from Over charged They took almost 25% of my refund just because I had unemployment and it's been the worst experience I've had so far with the software
Date published: 2022-10-17
Rated 4 out of 5 by from great easy!!!!!! very helpful it was awesome it was great
Date published: 2022-10-17
Rated 5 out of 5 by from Good Site Smooth File and no complaints on the site. I would use this again.
Date published: 2022-10-17
Rated 5 out of 5 by from Great product This is the 4th year that I have used Turbo Tax and it is very helpful and I don't miss as many deductions as I did last year. It's worth it to use to file state income taxes just to avoid the hassle. The only problem I had in the past was buying the wrong product. If you do this, be sure to contact customer service before you download or use the product. I have complicated taxes with different sources of income and deductions, so it's a mess. For me, this includes employment income, pensions, IRA withdrawals, rental income, employee expenses, mortgage interest deductions, dependents, to name a few.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Customer Service is Great I always utilize the best option for me which is to have the experts check behind me. I love that Turbo Tax offers that option. The Experts are nice, friendly, helpful, and has PATIENCE.
Date published: 2022-10-17
Rated 5 out of 5 by from Highly recommend I've used TT for many years. Customer Service is always helpful when I have a problem because of my complicated returns.
Date published: 2022-10-17
Rated 4 out of 5 by from 2021 TT Deluxe version has stumbled a bit First the good news. TurboTax has great On Demand Tax Guidance. Every year it becomes more succinct, clear, easy to understand. I wish the online IRS guidance was as clear. I really like how TT's guidance boxes pop up and explain the issues, and then when you are done reading and close the box, you are still on the TT page you left. I also like entering data once and having it appear in all places and forms where needed, a time and accuracy attribute I appreciate. Which brings me to a failing (I think) in the 2021 TT version. A new IRS requirement (Form 7203) is not propagated automatically with the amounts from Schedule K-1 1120S. TT said I needed to enter amounts into Box 17 for codes V and K but would not let me enter the amounts manually. It took me a while looking for the solution to this problem until I came across an online post that detailed how to remedy it. I had to go through TT's steps to reenter the amounts from Schedule K-1 into Form 7203. After I did this, TT let me proceed to complete my tax return. Admittedly, this was a simple fix but should have been clear in TT's instructions after TT ground to a halt. Overall, my faith in TT has not diminished and I will buy it again next year. I recommend you do so also.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 90
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Live Rep I thought I lost my taxes and then it showed up. I wanted to double check my taxes and the person I spoke to found a mistake that saved me over $900. Im so happy now!!
Date published: 2022-10-17
Rated 4 out of 5 by from Good program, lots of help The live expert was helpful. However the very white background and grey words on the page were hard to read and the WHITE WHITE WHITE BACKGROUND, hurts my eyes. The words need to be BLACK not a dark grey. They just fade into that WHITE BACKGROUND!!!
Date published: 2022-10-17
Rated 3 out of 5 by from 2021 online version is clunky Overall the product seems to do the trick, but the online version is clunky in that the user always has to return to the main menu to start a new section. Why not allow them to proceed automatically to the next section?
Date published: 2022-10-17
Rated 1 out of 5 by from Over charged They took almost 25% of my refund just because I had unemployment and it's been the worst experience I've had so far with the software
Date published: 2022-10-17
Rated 4 out of 5 by from great easy!!!!!! very helpful it was awesome it was great
Date published: 2022-10-17
Rated 5 out of 5 by from Good Site Smooth File and no complaints on the site. I would use this again.
Date published: 2022-10-17
Rated 5 out of 5 by from Great product This is the 4th year that I have used Turbo Tax and it is very helpful and I don't miss as many deductions as I did last year. It's worth it to use to file state income taxes just to avoid the hassle. The only problem I had in the past was buying the wrong product. If you do this, be sure to contact customer service before you download or use the product. I have complicated taxes with different sources of income and deductions, so it's a mess. For me, this includes employment income, pensions, IRA withdrawals, rental income, employee expenses, mortgage interest deductions, dependents, to name a few.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Customer Service is Great I always utilize the best option for me which is to have the experts check behind me. I love that Turbo Tax offers that option. The Experts are nice, friendly, helpful, and has PATIENCE.
Date published: 2022-10-17
Rated 5 out of 5 by from Highly recommend I've used TT for many years. Customer Service is always helpful when I have a problem because of my complicated returns.
Date published: 2022-10-17
Rated 4 out of 5 by from 2021 TT Deluxe version has stumbled a bit First the good news. TurboTax has great On Demand Tax Guidance. Every year it becomes more succinct, clear, easy to understand. I wish the online IRS guidance was as clear. I really like how TT's guidance boxes pop up and explain the issues, and then when you are done reading and close the box, you are still on the TT page you left. I also like entering data once and having it appear in all places and forms where needed, a time and accuracy attribute I appreciate. Which brings me to a failing (I think) in the 2021 TT version. A new IRS requirement (Form 7203) is not propagated automatically with the amounts from Schedule K-1 1120S. TT said I needed to enter amounts into Box 17 for codes V and K but would not let me enter the amounts manually. It took me a while looking for the solution to this problem until I came across an online post that detailed how to remedy it. I had to go through TT's steps to reenter the amounts from Schedule K-1 into Form 7203. After I did this, TT let me proceed to complete my tax return. Admittedly, this was a simple fix but should have been clear in TT's instructions after TT ground to a halt. Overall, my faith in TT has not diminished and I will buy it again next year. I recommend you do so also.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 90