TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Done Thank god it wasn’t so hard…just stressful. The step by step process made it self explanatory.
Date published: 2022-10-17
Rated 4 out of 5 by from Fairly user friendly but charges hidden fees The interface is clean and fairly easy to use. Takes most of the calculations and work out of preparing. The fee for e-filing state taxes seems excessive. Also, it is unpleasant to discover only at time of filing that a supplemental fee of $74 will be required.
Date published: 2022-10-17
Rated 1 out of 5 by from TurboTax, Get better warning about state efile Finally got federal to be accepted. Got email after several attempts due to errors, but no problem. No big warnings about not being able to send state even after federal was accepted. And the software doesn't show federal was accepted so i cant send state even after i already paid for it before some of the earlier attempts during all the error fixes. Waist of time and now money plus more time and money to take half day for post office. Your WARNINGS need updated next year. Didnt find out about this till i started searching the web.
Date published: 2022-10-17
Rated 5 out of 5 by from Super Easy and Quick Loved the simplicity and ease of use with this site!!!
Date published: 2022-10-17
Rated 4 out of 5 by from Great I did not speak with no one But I am glad I took this route to do my taxes
Date published: 2022-10-17
Rated 4 out of 5 by from Turbo Tax home & business... good struff first time business owner etax prep. TT helped drive whar i need in my taxes
Date published: 2022-10-17
Rated 4 out of 5 by from Turbo Tax is Very Good. I trust it will guide me have used it for 20+ years . i trust it will guide me as it has over 20+ years
Date published: 2022-10-17
Rated 4 out of 5 by from Is generally easy to follow. Sometimes looking for answers to questions was difficult. In using the chat feature, the individuals were professional and gracious. I did do one chat followed by a call with another agent with conflicting answers. After further review myself, I'm pretty sure both were wrong. That being said, again easy to work with.
Date published: 2022-10-17
Rated 3 out of 5 by from USED TO BE AWESOME After at least ten years of continuous use, this year is the first time I can say I am disappointed in the Turbo Tax Deluxe product. Frustrating is the only word that I can use to describe the final stages of the e-file process. I purchased an additional state product to file my deseaced sons's taxes and proceeded to my own only to find that I am unable to e-file my taxes for free. Eventhough I didn't e-file his taxes. (Those I printed and mailed directly.) Don't understand why I am unable to e-file without paying an additional fee.
Date published: 2022-10-17
Rated 5 out of 5 by from Excellent! Excellent service! Easy to work with! Amazing how quick the process took.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 72
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Done Thank god it wasn’t so hard…just stressful. The step by step process made it self explanatory.
Date published: 2022-10-17
Rated 4 out of 5 by from Fairly user friendly but charges hidden fees The interface is clean and fairly easy to use. Takes most of the calculations and work out of preparing. The fee for e-filing state taxes seems excessive. Also, it is unpleasant to discover only at time of filing that a supplemental fee of $74 will be required.
Date published: 2022-10-17
Rated 1 out of 5 by from TurboTax, Get better warning about state efile Finally got federal to be accepted. Got email after several attempts due to errors, but no problem. No big warnings about not being able to send state even after federal was accepted. And the software doesn't show federal was accepted so i cant send state even after i already paid for it before some of the earlier attempts during all the error fixes. Waist of time and now money plus more time and money to take half day for post office. Your WARNINGS need updated next year. Didnt find out about this till i started searching the web.
Date published: 2022-10-17
Rated 5 out of 5 by from Super Easy and Quick Loved the simplicity and ease of use with this site!!!
Date published: 2022-10-17
Rated 4 out of 5 by from Great I did not speak with no one But I am glad I took this route to do my taxes
Date published: 2022-10-17
Rated 4 out of 5 by from Turbo Tax home & business... good struff first time business owner etax prep. TT helped drive whar i need in my taxes
Date published: 2022-10-17
Rated 4 out of 5 by from Turbo Tax is Very Good. I trust it will guide me have used it for 20+ years . i trust it will guide me as it has over 20+ years
Date published: 2022-10-17
Rated 4 out of 5 by from Is generally easy to follow. Sometimes looking for answers to questions was difficult. In using the chat feature, the individuals were professional and gracious. I did do one chat followed by a call with another agent with conflicting answers. After further review myself, I'm pretty sure both were wrong. That being said, again easy to work with.
Date published: 2022-10-17
Rated 3 out of 5 by from USED TO BE AWESOME After at least ten years of continuous use, this year is the first time I can say I am disappointed in the Turbo Tax Deluxe product. Frustrating is the only word that I can use to describe the final stages of the e-file process. I purchased an additional state product to file my deseaced sons's taxes and proceeded to my own only to find that I am unable to e-file my taxes for free. Eventhough I didn't e-file his taxes. (Those I printed and mailed directly.) Don't understand why I am unable to e-file without paying an additional fee.
Date published: 2022-10-17
Rated 5 out of 5 by from Excellent! Excellent service! Easy to work with! Amazing how quick the process took.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 72