TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 5 out of 5 by from Was so easy to use!!! Turbotax was easier than I expected! I couldn't afford to pay someone due to the pandemic and my finances, so my son recommended Turbotax. Glad he did!
Date published: 2022-08-31
Rated 3 out of 5 by from Allen to the rescue The overall product review, aka the stars, has nothing to do with the quality of service provided through the help line, which was 5/5. I hit the wrong button and unable to amend my problem. I was unable to file the tax return I had prepared for. Without an option to undo my filing I called the help line. I talked to Allen and he walked me though the bureaucracy of completing the tax form. I learned a great deal about the whys and hows of my problem on the phone. I would use turbo tax again because of the quality of service provided through the help line.
Date published: 2022-08-30
Rated 5 out of 5 by from Turbo Tax was GREAT! This is my third year using Turbo Tax and all the previous experiences were fast and easy, no hassle. This time I had a more difficult situation and Regan did an OUTSTANDING job in solving my issues (not Turbo tax). I will definitely recommend Regan and Turbo Tax to all my friends and business associates. Thank you Turbi Tax and Regan.
Date published: 2022-08-30
Rated 5 out of 5 by from Turbo tax full service is the way to go! Thank you Crystal! I am thrilled to have my taxes done and not have to worry. You are delightful and I wish you all the best THANK YOU
Date published: 2022-08-30
Rated 5 out of 5 by from TurboTax is a great resource I Like the step by step help that was available for me
Date published: 2022-08-30
Rated 5 out of 5 by from Small business Edition I have used Turbo Tax for over 20 years. It is always user friendly
Date published: 2022-08-30
Rated 4 out of 5 by from Turbo Good experience Have use Turbo for the last 10 years. Good Experience Will use again next year.
Date published: 2022-08-30
Rated 1 out of 5 by from TurboTax only gets worse; problems are never fixed I e-file my state return and TurboTax says that it was rejected because there's already a return filed for that tax period as given by the dates on Schedule Q. I don't have a schedule Q on my return. Then I go online and find that the rejection is due entirely to something else. And then I entered a 8-digit number where it needs a 9-digit number. But it doesn't tell me that and just goes into an infinite loop saying that my return looks good but I need to review it once more. It finally works when I prefix that number with a zero. But Intuit knows we don't have an alternative other than go to a CPA so they won't do anything about it. So much wasted time every year.
Date published: 2022-08-30
Rated 5 out of 5 by from Great interaction, I love the screen sharing! The only thing about the software is I couldn’t open up certain link that led to additional information when we were both collaborating and sharing screens. Also there is not continue button on the customers end when going through questions. It had to be the agent to click continue which became a little annoying.
Date published: 2022-08-30
Rated 5 out of 5 by from thank you Super easy, super thorough, very responsive and knowledgeable.
Date published: 2022-08-30
All TurboTax® Offerings Reviews - Page 352
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Was so easy to use!!! Turbotax was easier than I expected! I couldn't afford to pay someone due to the pandemic and my finances, so my son recommended Turbotax. Glad he did!
Date published: 2022-08-31
Rated 3 out of 5 by from Allen to the rescue The overall product review, aka the stars, has nothing to do with the quality of service provided through the help line, which was 5/5. I hit the wrong button and unable to amend my problem. I was unable to file the tax return I had prepared for. Without an option to undo my filing I called the help line. I talked to Allen and he walked me though the bureaucracy of completing the tax form. I learned a great deal about the whys and hows of my problem on the phone. I would use turbo tax again because of the quality of service provided through the help line.
Date published: 2022-08-30
Rated 5 out of 5 by from Turbo Tax was GREAT! This is my third year using Turbo Tax and all the previous experiences were fast and easy, no hassle. This time I had a more difficult situation and Regan did an OUTSTANDING job in solving my issues (not Turbo tax). I will definitely recommend Regan and Turbo Tax to all my friends and business associates. Thank you Turbi Tax and Regan.
Date published: 2022-08-30
Rated 5 out of 5 by from Turbo tax full service is the way to go! Thank you Crystal! I am thrilled to have my taxes done and not have to worry. You are delightful and I wish you all the best THANK YOU
Date published: 2022-08-30
Rated 5 out of 5 by from TurboTax is a great resource I Like the step by step help that was available for me
Date published: 2022-08-30
Rated 5 out of 5 by from Small business Edition I have used Turbo Tax for over 20 years. It is always user friendly
Date published: 2022-08-30
Rated 4 out of 5 by from Turbo Good experience Have use Turbo for the last 10 years. Good Experience Will use again next year.
Date published: 2022-08-30
Rated 1 out of 5 by from TurboTax only gets worse; problems are never fixed I e-file my state return and TurboTax says that it was rejected because there's already a return filed for that tax period as given by the dates on Schedule Q. I don't have a schedule Q on my return. Then I go online and find that the rejection is due entirely to something else. And then I entered a 8-digit number where it needs a 9-digit number. But it doesn't tell me that and just goes into an infinite loop saying that my return looks good but I need to review it once more. It finally works when I prefix that number with a zero. But Intuit knows we don't have an alternative other than go to a CPA so they won't do anything about it. So much wasted time every year.
Date published: 2022-08-30
Rated 5 out of 5 by from Great interaction, I love the screen sharing! The only thing about the software is I couldn’t open up certain link that led to additional information when we were both collaborating and sharing screens. Also there is not continue button on the customers end when going through questions. It had to be the agent to click continue which became a little annoying.
Date published: 2022-08-30
Rated 5 out of 5 by from thank you Super easy, super thorough, very responsive and knowledgeable.
Date published: 2022-08-30
All TurboTax® Offerings Reviews - Page 352