TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Working with Carissa Turbo Tax - Carissa was fantastic!! She was so helpful and kind and knowledgeable and answered all of my questions.
Date published: 2022-10-10
Rated 5 out of 5 by from Awesome Celia is wonderful. She deserves a raise!! Great job
Date published: 2022-10-10
Rated 1 out of 5 by from Every year significant software error on Mac Every year for the past couple of years, I've experienced a significant software problem with TurboTax on a Mac computer. Last year, after I was nearly complete with my return, Mac updated its OS software and TurboTax wouldn't open. I had to copy files to another Mac computer that did not do the software update yet. This year, I nearly completed my return in April but needed to extend. TurboTax did not offer electronic filing of extension. Then, when I went to complete return in September, the entire file was gone. No where to be found, the software, the file, nothing. I had to start my return over from scratch in October. Also, where is the service I'm paying for TT? Not as major, but I had to manually enter all my Chase information because of an error with the interface. That was the case in April and in October! TT couldn't figure out how to fix the bug in 5 months! The list goes on and on. The Foreign Tax Credit walkthrough is a disaster. Have manually insert multiple Form 1116 worksheets. I historically could not efile California because it didn't support the EZ Credit. This year, I had to manually enter my Pass Through Entity credits in the forms itself. A couple years ago, I had to manually file all my federal and state returns because TT did not support a credit on the Federal Return. So, overall, if you use a Mac computer and/or have anything other than basic Form 1040 needs, TT is not the product for you.
Date published: 2022-10-10
Rated 3 out of 5 by from TurboTax Glitch Filed a 6-month extension with an estimated tax payment using TurboTax. Unbeknownst to me at the time, TurboTax applied a Recovery Rebate Credit before requesting all of the associated information. As a result, the estimated payment was not adequate to cover my complete tax liability, and I ended up having to pay a penalty and interest.
Date published: 2022-10-10
Rated 2 out of 5 by from Turbo tax This has been challenging to get help from. The computer system kicks you off while you are trying to get some help with PROBLEMS from the PROGRAM.
Date published: 2022-10-10
Rated 5 out of 5 by from Great service and peace of mind for my tax return Great communication with Monita! I got all my questions answered and feel confident about filing my income tax return.
Date published: 2022-10-10
Rated 5 out of 5 by from I love the experts at Turbo Tax! Had a great experience filing my taxes! So grateful to all the kind, patient and knowledgeable experts who helped me do it right! Thank you, Turbo Tax!
Date published: 2022-10-10
Rated 3 out of 5 by from The most ok service. My first rep was horrible. I was on a call with him for 2 hours, and he basically booted me as a customer and I had to find a new rep and start all over. Horrible. If you get Dave, look for another rep. Terri was awesome! She saved the day
Date published: 2022-10-10
Rated 3 out of 5 by from GOOD EASY TO FOLLOW. IT SHOWS ERRORS IF ANY! ONE MAJOR CON!!! - THERE ARE FEES WHEN IT USED TO BE FREE.
Date published: 2022-10-10
Rated 5 out of 5 by from TURBO TAX WORKED GREAT IT TOOK SEVERAL HOURS BUT GLAD TO GET IT DONE I WOULD DEFINITELY USE TURBO TAX NEXT YEAR
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 220
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Working with Carissa Turbo Tax - Carissa was fantastic!! She was so helpful and kind and knowledgeable and answered all of my questions.
Date published: 2022-10-10
Rated 5 out of 5 by from Awesome Celia is wonderful. She deserves a raise!! Great job
Date published: 2022-10-10
Rated 1 out of 5 by from Every year significant software error on Mac Every year for the past couple of years, I've experienced a significant software problem with TurboTax on a Mac computer. Last year, after I was nearly complete with my return, Mac updated its OS software and TurboTax wouldn't open. I had to copy files to another Mac computer that did not do the software update yet. This year, I nearly completed my return in April but needed to extend. TurboTax did not offer electronic filing of extension. Then, when I went to complete return in September, the entire file was gone. No where to be found, the software, the file, nothing. I had to start my return over from scratch in October. Also, where is the service I'm paying for TT? Not as major, but I had to manually enter all my Chase information because of an error with the interface. That was the case in April and in October! TT couldn't figure out how to fix the bug in 5 months! The list goes on and on. The Foreign Tax Credit walkthrough is a disaster. Have manually insert multiple Form 1116 worksheets. I historically could not efile California because it didn't support the EZ Credit. This year, I had to manually enter my Pass Through Entity credits in the forms itself. A couple years ago, I had to manually file all my federal and state returns because TT did not support a credit on the Federal Return. So, overall, if you use a Mac computer and/or have anything other than basic Form 1040 needs, TT is not the product for you.
Date published: 2022-10-10
Rated 3 out of 5 by from TurboTax Glitch Filed a 6-month extension with an estimated tax payment using TurboTax. Unbeknownst to me at the time, TurboTax applied a Recovery Rebate Credit before requesting all of the associated information. As a result, the estimated payment was not adequate to cover my complete tax liability, and I ended up having to pay a penalty and interest.
Date published: 2022-10-10
Rated 2 out of 5 by from Turbo tax This has been challenging to get help from. The computer system kicks you off while you are trying to get some help with PROBLEMS from the PROGRAM.
Date published: 2022-10-10
Rated 5 out of 5 by from Great service and peace of mind for my tax return Great communication with Monita! I got all my questions answered and feel confident about filing my income tax return.
Date published: 2022-10-10
Rated 5 out of 5 by from I love the experts at Turbo Tax! Had a great experience filing my taxes! So grateful to all the kind, patient and knowledgeable experts who helped me do it right! Thank you, Turbo Tax!
Date published: 2022-10-10
Rated 3 out of 5 by from The most ok service. My first rep was horrible. I was on a call with him for 2 hours, and he basically booted me as a customer and I had to find a new rep and start all over. Horrible. If you get Dave, look for another rep. Terri was awesome! She saved the day
Date published: 2022-10-10
Rated 3 out of 5 by from GOOD EASY TO FOLLOW. IT SHOWS ERRORS IF ANY! ONE MAJOR CON!!! - THERE ARE FEES WHEN IT USED TO BE FREE.
Date published: 2022-10-10
Rated 5 out of 5 by from TURBO TAX WORKED GREAT IT TOOK SEVERAL HOURS BUT GLAD TO GET IT DONE I WOULD DEFINITELY USE TURBO TAX NEXT YEAR
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 220