TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16323 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from An Old Company Grows Complacent I've used TurboTax for over a decade to file my taxes every year. They're getting sloppy, contradicting themselves, and failing to maintain a good user interface as tax codes evolve in various states. More importantly, they failed to uphold an Accuracy Guarantee. Something did not save properly and my state income tax was submitted blank. Nothing on it besides my name and address. Just zeroes. At the end where the system pretends to take 20 seconds to check everything and make sure it's all filled out correctly. No errors. I clicked submit and it cost $55. Nine months later and the state's upset I didn't pay enough taxes. I happily paid them exactly what they were owed, but TurboTax denies all responsibility. Their guarantee only goes so far as to ensuring the numbers you entered, where you entered them, are correct. There is no common-sense algorithm anywhere that says, "Are you sure?" None of the premium services are worth a dime.
Date published: 2021-05-18
Rated 5 out of 5 by from I love Turbo Tax very easy to use Easy to use and TurboTax guides you the entire process
Date published: 2021-05-18
Rated 5 out of 5 by from DYNOMITE SOFTWARE This is such a wonderful software to work with. You really don't need TaxCut and the other dodads.
Date published: 2021-05-18
Rated 2 out of 5 by from TurboTax is too expensive Turbo tax is wayy too expensive. The US government should really be offering us a free way to file our taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from So user Friendly and reminds me of tax breaks This software is so user friendly, easy to pick up where you left off!! effortless, brings up tax breaks I didn't realize .
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is just superb! Using it for several years, the product just keeps getting better!
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome and easy Awesome team to work with. Very professional and easy to work with.
Date published: 2021-05-18
Rated 5 out of 5 by from Another successful tax filing with Turbo Tax! I very much appreciate the offers for help and tips throughout the entire process. Even when things get confusing, I am confident in moving forward with all of the resources either in writing, through chat, or through video. The added option to always add on additional benefits for help brings peace of mind as well.
Date published: 2021-05-18
Rated 4 out of 5 by from Amanda was an ANGEL There were some complicated elements to this years tax returns. A lot of extra elements I had not experienced before. My CPA assistant Amanda was so thorough, patient and diligent helping navigate my filing. If it wasn't for her I'm not sure I would've gotten through it. THANKS Amanda!!
Date published: 2021-05-18
Rated 5 out of 5 by from Good Product The software is easy to use with a lot of great resources. The pricing is better if you start your return earlier than later.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 1571
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from An Old Company Grows Complacent I've used TurboTax for over a decade to file my taxes every year. They're getting sloppy, contradicting themselves, and failing to maintain a good user interface as tax codes evolve in various states. More importantly, they failed to uphold an Accuracy Guarantee. Something did not save properly and my state income tax was submitted blank. Nothing on it besides my name and address. Just zeroes. At the end where the system pretends to take 20 seconds to check everything and make sure it's all filled out correctly. No errors. I clicked submit and it cost $55. Nine months later and the state's upset I didn't pay enough taxes. I happily paid them exactly what they were owed, but TurboTax denies all responsibility. Their guarantee only goes so far as to ensuring the numbers you entered, where you entered them, are correct. There is no common-sense algorithm anywhere that says, "Are you sure?" None of the premium services are worth a dime.
Date published: 2021-05-18
Rated 5 out of 5 by from I love Turbo Tax very easy to use Easy to use and TurboTax guides you the entire process
Date published: 2021-05-18
Rated 5 out of 5 by from DYNOMITE SOFTWARE This is such a wonderful software to work with. You really don't need TaxCut and the other dodads.
Date published: 2021-05-18
Rated 2 out of 5 by from TurboTax is too expensive Turbo tax is wayy too expensive. The US government should really be offering us a free way to file our taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from So user Friendly and reminds me of tax breaks This software is so user friendly, easy to pick up where you left off!! effortless, brings up tax breaks I didn't realize .
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is just superb! Using it for several years, the product just keeps getting better!
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome and easy Awesome team to work with. Very professional and easy to work with.
Date published: 2021-05-18
Rated 5 out of 5 by from Another successful tax filing with Turbo Tax! I very much appreciate the offers for help and tips throughout the entire process. Even when things get confusing, I am confident in moving forward with all of the resources either in writing, through chat, or through video. The added option to always add on additional benefits for help brings peace of mind as well.
Date published: 2021-05-18
Rated 4 out of 5 by from Amanda was an ANGEL There were some complicated elements to this years tax returns. A lot of extra elements I had not experienced before. My CPA assistant Amanda was so thorough, patient and diligent helping navigate my filing. If it wasn't for her I'm not sure I would've gotten through it. THANKS Amanda!!
Date published: 2021-05-18
Rated 5 out of 5 by from Good Product The software is easy to use with a lot of great resources. The pricing is better if you start your return earlier than later.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 1571