TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 3 out of 5 by from Mixed Review I have used Turbo off and on for years. And while it is a great product in many ways, it seems to get harder to get good information on what version you need and to get online help when you need it. I ended up paying an upgrade of about $30 from Deluxe to Premier only to have the same result explained slightly better. I was given a what feels like a bait and switch on help with retirement planning, and in fact, I ended up paying the same high tax and got no real information. And al because a "get more information" hyperlink wouldn't open in the Deluxe version. Don't know if that was intentional or a bug, but either way, not good. I also spent way too much time on the telephone with a well meaning, but totally inept person on the help line. I got my taxes done and I am reasonably certain they will be OK- but customer service is getting weaker. And frankly I don't believe that there needs to be so many levels of the product. Broader range of help in fewer versions would make more sense, as one doesn't always know what tax snares are waiting until they begin doing the return.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax does the job I have been using Turbo Tax for years. Turbo Tax does the job. It is the only tax software I have complete confidence in.
Date published: 2021-05-14
Rated 4 out of 5 by from Hidden Fees Easy to use tool, one thing I absolutely didnt care for was the hidden fees. At every turn, you think you have a free option selected but once you get to the final page you're hit with a fee that wasn't explained in the orignial description/drop down. When given the option of how to obtain refund, it makes it seem as though using the credit karma card would be faster then direct deposit or paper check, but it turns out to be the same amount of time after you have already entered and created a new account and have gone to the final page.
Date published: 2021-05-14
Rated 4 out of 5 by from TT has always been pretty simple and easy I like using TT because it is straight forward and simple.
Date published: 2021-05-14
Rated 4 out of 5 by from supposed to get free state, got charged Not perfect, got charged for state. Had nice people at helpdesk, but was on the first time for 1 hour and 48 minutes without a resolve.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax for years. I had a consulting business and used Turbo Tax as it was easy to file my taxes.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbotax is easy to use was very easy to use and no bugs, highly recommend!
Date published: 2021-05-14
Rated 5 out of 5 by from IF IT WASNT GOOD I WOULDNT KEEP USING IT KEEP USING IT AS I LIKE IT AND HAVENT HEARD OF ONE I WOULD LIKE BETTER
Date published: 2021-05-14
Rated 5 out of 5 by from An Excellent Service By talking over a problem with one of your reps, I went from paying to getting a refund. Thanks!
Date published: 2021-05-14
Rated 4 out of 5 by from Turbo Tax is helpful some questions not answered. I had difficulty answering the cost basis showed blank on 1099-b
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1337
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Mixed Review I have used Turbo off and on for years. And while it is a great product in many ways, it seems to get harder to get good information on what version you need and to get online help when you need it. I ended up paying an upgrade of about $30 from Deluxe to Premier only to have the same result explained slightly better. I was given a what feels like a bait and switch on help with retirement planning, and in fact, I ended up paying the same high tax and got no real information. And al because a "get more information" hyperlink wouldn't open in the Deluxe version. Don't know if that was intentional or a bug, but either way, not good. I also spent way too much time on the telephone with a well meaning, but totally inept person on the help line. I got my taxes done and I am reasonably certain they will be OK- but customer service is getting weaker. And frankly I don't believe that there needs to be so many levels of the product. Broader range of help in fewer versions would make more sense, as one doesn't always know what tax snares are waiting until they begin doing the return.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax does the job I have been using Turbo Tax for years. Turbo Tax does the job. It is the only tax software I have complete confidence in.
Date published: 2021-05-14
Rated 4 out of 5 by from Hidden Fees Easy to use tool, one thing I absolutely didnt care for was the hidden fees. At every turn, you think you have a free option selected but once you get to the final page you're hit with a fee that wasn't explained in the orignial description/drop down. When given the option of how to obtain refund, it makes it seem as though using the credit karma card would be faster then direct deposit or paper check, but it turns out to be the same amount of time after you have already entered and created a new account and have gone to the final page.
Date published: 2021-05-14
Rated 4 out of 5 by from TT has always been pretty simple and easy I like using TT because it is straight forward and simple.
Date published: 2021-05-14
Rated 4 out of 5 by from supposed to get free state, got charged Not perfect, got charged for state. Had nice people at helpdesk, but was on the first time for 1 hour and 48 minutes without a resolve.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax for years. I had a consulting business and used Turbo Tax as it was easy to file my taxes.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbotax is easy to use was very easy to use and no bugs, highly recommend!
Date published: 2021-05-14
Rated 5 out of 5 by from IF IT WASNT GOOD I WOULDNT KEEP USING IT KEEP USING IT AS I LIKE IT AND HAVENT HEARD OF ONE I WOULD LIKE BETTER
Date published: 2021-05-14
Rated 5 out of 5 by from An Excellent Service By talking over a problem with one of your reps, I went from paying to getting a refund. Thanks!
Date published: 2021-05-14
Rated 4 out of 5 by from Turbo Tax is helpful some questions not answered. I had difficulty answering the cost basis showed blank on 1099-b
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1337