TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16323 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Radically Simple Bro First time filing my taxes on my own, and didn't struggle at all. Everything was super easy and laid out in a clear and coherent way. Only complaint is that I wish there had been a notice when choosing to have the cost taken out of the tax-return, that there would be an additional $40 tacked on to the price for that 'convenience'. Overall a splendid platform for doing your taxes on.
Date published: 2021-05-18
Rated 5 out of 5 by from easy to follow Easy to use, slightly redundant and a little pricey but cheaper and faster then other alternatives. Easy is the best part though.
Date published: 2021-05-18
Rated 5 out of 5 by from Once again, a solid easy product to use. Needs to be better if there's really a live person there.
Date published: 2021-05-18
Rated 5 out of 5 by from turbotax never fails easy to navigate the website and took no time at all to file!!!
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax was GREAT TurboTax made "adulting" a lot easier for me. It was easy to use and made tax season less stressful.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax was easy and super helpful I have enjoyed using this product for several years now. It's easy to use and very user friendly, which I really like.
Date published: 2021-05-18
Rated 3 out of 5 by from Just OK Wish I could import all my old taxes and see all my history for the past 20 years.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax is wicked inconsistent Completed two returns with similar inputs and the website provide two entirely different formats - have no idea why, but it did. On the first is completed a task that on the second return it stated that the same task was impossible.
Date published: 2021-05-18
Rated 1 out of 5 by from TurboTax Live Deluxe does not live up to its name I spent almost 30 minutes waiting to chat with a Turbo Tax person. When they finally came on, we spent probably another 20 minutes trying to get my issue resolved. Finally, she cried uncle and dumped me off on someone else. Only the chat box got dropped when the other person was coming on line. They had my phone number. They could have reached out, but they did not. I wasted over an hour of time and could not my question answered. I tried to immediately reconnect and was told the wait was approximately 30 minutes to speak with someone via the chat dialog box. Even longer for a real phone call back. I ended up going on line and hunting down the info on Google. It was most definitely NOT worth the $175 I paid to get my federal and state taxes processed. If I could give it zero stars I would be hitting that button. Quite frankly, I feel like I was fleeced.
Date published: 2021-05-18
Rated 4 out of 5 by from Little pricy Needs more help without charging more. Will look around last year for a more reasonable form of tax prep.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 1318
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Radically Simple Bro First time filing my taxes on my own, and didn't struggle at all. Everything was super easy and laid out in a clear and coherent way. Only complaint is that I wish there had been a notice when choosing to have the cost taken out of the tax-return, that there would be an additional $40 tacked on to the price for that 'convenience'. Overall a splendid platform for doing your taxes on.
Date published: 2021-05-18
Rated 5 out of 5 by from easy to follow Easy to use, slightly redundant and a little pricey but cheaper and faster then other alternatives. Easy is the best part though.
Date published: 2021-05-18
Rated 5 out of 5 by from Once again, a solid easy product to use. Needs to be better if there's really a live person there.
Date published: 2021-05-18
Rated 5 out of 5 by from turbotax never fails easy to navigate the website and took no time at all to file!!!
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax was GREAT TurboTax made "adulting" a lot easier for me. It was easy to use and made tax season less stressful.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax was easy and super helpful I have enjoyed using this product for several years now. It's easy to use and very user friendly, which I really like.
Date published: 2021-05-18
Rated 3 out of 5 by from Just OK Wish I could import all my old taxes and see all my history for the past 20 years.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax is wicked inconsistent Completed two returns with similar inputs and the website provide two entirely different formats - have no idea why, but it did. On the first is completed a task that on the second return it stated that the same task was impossible.
Date published: 2021-05-18
Rated 1 out of 5 by from TurboTax Live Deluxe does not live up to its name I spent almost 30 minutes waiting to chat with a Turbo Tax person. When they finally came on, we spent probably another 20 minutes trying to get my issue resolved. Finally, she cried uncle and dumped me off on someone else. Only the chat box got dropped when the other person was coming on line. They had my phone number. They could have reached out, but they did not. I wasted over an hour of time and could not my question answered. I tried to immediately reconnect and was told the wait was approximately 30 minutes to speak with someone via the chat dialog box. Even longer for a real phone call back. I ended up going on line and hunting down the info on Google. It was most definitely NOT worth the $175 I paid to get my federal and state taxes processed. If I could give it zero stars I would be hitting that button. Quite frankly, I feel like I was fleeced.
Date published: 2021-05-18
Rated 4 out of 5 by from Little pricy Needs more help without charging more. Will look around last year for a more reasonable form of tax prep.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 1318