TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premium Reviews

Read unbiased reviews from real TurboTax Live Assisted Premium customers. Get expert help
as you go whether you're self-employed, an independent contractor, or investor.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE. Awesome program that goes through all the details.
Date published: 2023-03-28
Rated 2 out of 5 by from Like Turbotax less every year I hate all the surprise filing fees and program fees at the end. Plus, it doesn't handle K-1 forms very well and its always frustrating to make it work.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy and fast Nice easy user interface - suprised how user friendly it was
Date published: 2023-03-28
Rated 1 out of 5 by from Too Many Hidden Fees! I bought the TurboTax download from Amazon. They made it sound like I could file my Federal and state taxes for $45, but this is far from true. They bring up multiple hidden fees throughout the process. They know that once you've already paid the $45 and put in your information, that you just decide to keep going despite the fees. By the end of it, it cost me about $220 to file my Federal and state taxes, because of extra fees that are not disclosed upfront like a fees for e-filing and processing the refund. Companies should be paid fairly for the services they provide, but be upfront and honest about the total price at the beginning!
Date published: 2023-03-28
Rated 5 out of 5 by from Piece of cake Everything was easy. 2 issues noted. The info for 2020 disaster relief distribution from retirement account needed for 2022 filing wasn't clearly found - had to use the excellent online help/phone call to find it and confirm accuracy. Last year (2021) the process of seeing the info through the step by step info entry was way more clear. Issue number 2, Turbotax never asked me for the IRS identity theft PIN. Had to use the help menu to find where to enter in since it was never asked for
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax for Connecticut still has issues 1.) TurboTax did not pick up that Box 14 was CTPL (Connecticut Paid Family Leave) - it did not have that as one of the choices later. 2.) On my Connecticut 1099R TurboTax did not pick up that my Box 1 (Gross Distributions) should have been treated the same as Box 1 on my 1099 (Wages, Tips and other Comp.)
Date published: 2023-03-28
Rated 4 out of 5 by from Turbotax is great with tax details. Had difficulties getting program downloaded on my Mac and then no record anywhere of my 2021 return. Caused a lot of extra work. But I do love how you enter data once and Turbotax shoots it to all applicable forms. Tech support people who I called several times were great.
Date published: 2023-03-28
Rated 5 out of 5 by from Always Reliable! I have been filing our family's taxes with TurboTax since 2004. The app makes a tiresome task a bit easier and less stressful. The software has steadily improved over the years. That's why I keep purchasing the program each year. Keep up the good work!
Date published: 2023-03-28
Rated 1 out of 5 by from Pricing The price is way too high for me doing the work myself.
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax is always great I've used TurboTax for years and never had any issues.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 252
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE. Awesome program that goes through all the details.
Date published: 2023-03-28
Rated 2 out of 5 by from Like Turbotax less every year I hate all the surprise filing fees and program fees at the end. Plus, it doesn't handle K-1 forms very well and its always frustrating to make it work.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy and fast Nice easy user interface - suprised how user friendly it was
Date published: 2023-03-28
Rated 1 out of 5 by from Too Many Hidden Fees! I bought the TurboTax download from Amazon. They made it sound like I could file my Federal and state taxes for $45, but this is far from true. They bring up multiple hidden fees throughout the process. They know that once you've already paid the $45 and put in your information, that you just decide to keep going despite the fees. By the end of it, it cost me about $220 to file my Federal and state taxes, because of extra fees that are not disclosed upfront like a fees for e-filing and processing the refund. Companies should be paid fairly for the services they provide, but be upfront and honest about the total price at the beginning!
Date published: 2023-03-28
Rated 5 out of 5 by from Piece of cake Everything was easy. 2 issues noted. The info for 2020 disaster relief distribution from retirement account needed for 2022 filing wasn't clearly found - had to use the excellent online help/phone call to find it and confirm accuracy. Last year (2021) the process of seeing the info through the step by step info entry was way more clear. Issue number 2, Turbotax never asked me for the IRS identity theft PIN. Had to use the help menu to find where to enter in since it was never asked for
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax for Connecticut still has issues 1.) TurboTax did not pick up that Box 14 was CTPL (Connecticut Paid Family Leave) - it did not have that as one of the choices later. 2.) On my Connecticut 1099R TurboTax did not pick up that my Box 1 (Gross Distributions) should have been treated the same as Box 1 on my 1099 (Wages, Tips and other Comp.)
Date published: 2023-03-28
Rated 4 out of 5 by from Turbotax is great with tax details. Had difficulties getting program downloaded on my Mac and then no record anywhere of my 2021 return. Caused a lot of extra work. But I do love how you enter data once and Turbotax shoots it to all applicable forms. Tech support people who I called several times were great.
Date published: 2023-03-28
Rated 5 out of 5 by from Always Reliable! I have been filing our family's taxes with TurboTax since 2004. The app makes a tiresome task a bit easier and less stressful. The software has steadily improved over the years. That's why I keep purchasing the program each year. Keep up the good work!
Date published: 2023-03-28
Rated 1 out of 5 by from Pricing The price is way too high for me doing the work myself.
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax is always great I've used TurboTax for years and never had any issues.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 252