TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 5 out of 5 by from Great User Experience There must be some great Product Managers at Turbo Tax, because their user experience is excellent, and the LIVE assistance feature is worth the extra few dollars for any questions that crop up (love having that extra security). You might not need it if you don't run into any questions but definitely add it if you get stuck. At this point I simply opt into it each year!
Date published: 2023-03-22
Rated 5 out of 5 by from Software continues to improve Continue to get more comfortable with the software and even compared my mother's that was accomplished by an accountant, and we were within 10 dollars including multiple investments and selling her house.
Date published: 2023-03-22
Rated 5 out of 5 by from 2022 taxes user friendly and easy to adjust numbers when needed
Date published: 2023-03-22
Rated 5 out of 5 by from Super helpful and fast! Makes it simple and easy to follow. Relatively painless process for a pretty basic return.
Date published: 2023-03-22
Rated 5 out of 5 by from TurboTax is amazing! It was easy to follow! Made a stressful situation so much easier to deal with!
Date published: 2023-03-22
Rated 5 out of 5 by from Easy process Turbo tax really does direct you through a complex process with simple steps. The only recommendation I have is to have all your info together and calculate things like medical expenses, charitable contributions, taxes before you start.
Date published: 2023-03-22
Rated 5 out of 5 by from Awesome Experience and Fast I always dread doing my taxes but since I have used Turbo Tax I look forward to doing them and getting my refund. This is the 7th year I have used Turbo Tax and I will keep using them.
Date published: 2023-03-22
Rated 3 out of 5 by from My feedback I have used turbo tax for years and generally like it. The usability / navigation could use some work and I don't like the way they try to upsell unnecessary packages and partner software.
Date published: 2023-03-22
Rated 5 out of 5 by from Quick and easy Very straight forward and easy to use and understand
Date published: 2023-03-22
Rated 4 out of 5 by from Problem from Copying Previous-Year Return I found that I could not complete various Step-by-Step entry screens, when direct entries into Forms-View forms had been carried forward from the previous year. There was no indication what the problem was until I decided to circumvent the Step-by-Step screens and go directly to Forms View - then lo and behold, the blocked entries corresponded to highlighted boxes in Forms View.
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 707
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great User Experience There must be some great Product Managers at Turbo Tax, because their user experience is excellent, and the LIVE assistance feature is worth the extra few dollars for any questions that crop up (love having that extra security). You might not need it if you don't run into any questions but definitely add it if you get stuck. At this point I simply opt into it each year!
Date published: 2023-03-22
Rated 5 out of 5 by from Software continues to improve Continue to get more comfortable with the software and even compared my mother's that was accomplished by an accountant, and we were within 10 dollars including multiple investments and selling her house.
Date published: 2023-03-22
Rated 5 out of 5 by from 2022 taxes user friendly and easy to adjust numbers when needed
Date published: 2023-03-22
Rated 5 out of 5 by from Super helpful and fast! Makes it simple and easy to follow. Relatively painless process for a pretty basic return.
Date published: 2023-03-22
Rated 5 out of 5 by from TurboTax is amazing! It was easy to follow! Made a stressful situation so much easier to deal with!
Date published: 2023-03-22
Rated 5 out of 5 by from Easy process Turbo tax really does direct you through a complex process with simple steps. The only recommendation I have is to have all your info together and calculate things like medical expenses, charitable contributions, taxes before you start.
Date published: 2023-03-22
Rated 5 out of 5 by from Awesome Experience and Fast I always dread doing my taxes but since I have used Turbo Tax I look forward to doing them and getting my refund. This is the 7th year I have used Turbo Tax and I will keep using them.
Date published: 2023-03-22
Rated 3 out of 5 by from My feedback I have used turbo tax for years and generally like it. The usability / navigation could use some work and I don't like the way they try to upsell unnecessary packages and partner software.
Date published: 2023-03-22
Rated 5 out of 5 by from Quick and easy Very straight forward and easy to use and understand
Date published: 2023-03-22
Rated 4 out of 5 by from Problem from Copying Previous-Year Return I found that I could not complete various Step-by-Step entry screens, when direct entries into Forms-View forms had been carried forward from the previous year. There was no indication what the problem was until I decided to circumvent the Step-by-Step screens and go directly to Forms View - then lo and behold, the blocked entries corresponded to highlighted boxes in Forms View.
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 707