TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 1 out of 5 by from fees the E file was suppose to be only $20 dollars with a $10 dollar credit so i shoiuld have only paid $10 but was charged $15 when I paid with my card. they also made me print and send my returns when it specifically said they where going to E file them for me. never using this service again.
Date published: 2023-03-16
Rated 5 out of 5 by from Have used TurboTax for years TurboTax is an easy-to-use and helpful way to do your taxes on your own! I've used TurboTax for many years and it gives me the best information and deductions--far better than I got the one year I decided to use an accounting service!
Date published: 2023-03-16
Rated 3 out of 5 by from Turbo tax filing for state business is horrible Turbo tax federal was filled out with no problems but when came to filing the state taxes (virginia) it was a nightmare. All information from federal was transferred to state. My business had a loss so income was a negative amount. Form 502 would not take negative amount even though information was transferred from Federal returns. Negative amounts were listed in other places on the va tax forms but the 502PTET would not allow and it would not let me mail in my returns. I was stuck in a loop for 4hrs and with the help of Intuit Advisor Teresa who was very patient and stayed with me until we were able to transmitted. I ended up changing the negative numbers to positive and ended up owing money that should have been refunded. Hopefully when it is reviewed they will catch this. But you can be sure I will be on the phone with the state dept asap to resolve this craziness.
Date published: 2023-03-16
Rated 5 out of 5 by from turbo tax is great it was helpful I would use this app every year for biz taxes
Date published: 2023-03-16
Rated 5 out of 5 by from Completed my returns in one evening. Fairly quick & easy, any problems were not the fault of Turbo tax.
Date published: 2023-03-16
Rated 4 out of 5 by from Turbo Tax Is Awesome I had a very pleasant experience interacting with Caitlin over the phone. It was a pleasure speaking to her and she helped me out a lot!!!
Date published: 2023-03-16
Rated 5 out of 5 by from Best Agent Help The system was confusing and had caused me to create more problems. The help from the live agent was above and beyond. She was helpful and thorough. Her patience and attention to detail is what made the process easy. If I could give her 10 stars and a promotion I would!
Date published: 2023-03-16
Rated 5 out of 5 by from EXCELLENT!!! Where have you been all my life TurboTax!!! What an easy program! I did not need a live assistant because the program was so easy to follow.
Date published: 2023-03-16
Rated 5 out of 5 by from I like this a lot!!! I found this version to be easy and clear to complete. Very smooth and fast!
Date published: 2023-03-16
Rated 1 out of 5 by from BUGGED : Won't E-File State Turbo Tax glitched out after e-filing Federal and won't let me e-file State, even after the Federal return was accepted. Delaware is an e-File only state for S-Corps. Not sure what to do now, definitely not a good time to ask for a review.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 588
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from fees the E file was suppose to be only $20 dollars with a $10 dollar credit so i shoiuld have only paid $10 but was charged $15 when I paid with my card. they also made me print and send my returns when it specifically said they where going to E file them for me. never using this service again.
Date published: 2023-03-16
Rated 5 out of 5 by from Have used TurboTax for years TurboTax is an easy-to-use and helpful way to do your taxes on your own! I've used TurboTax for many years and it gives me the best information and deductions--far better than I got the one year I decided to use an accounting service!
Date published: 2023-03-16
Rated 3 out of 5 by from Turbo tax filing for state business is horrible Turbo tax federal was filled out with no problems but when came to filing the state taxes (virginia) it was a nightmare. All information from federal was transferred to state. My business had a loss so income was a negative amount. Form 502 would not take negative amount even though information was transferred from Federal returns. Negative amounts were listed in other places on the va tax forms but the 502PTET would not allow and it would not let me mail in my returns. I was stuck in a loop for 4hrs and with the help of Intuit Advisor Teresa who was very patient and stayed with me until we were able to transmitted. I ended up changing the negative numbers to positive and ended up owing money that should have been refunded. Hopefully when it is reviewed they will catch this. But you can be sure I will be on the phone with the state dept asap to resolve this craziness.
Date published: 2023-03-16
Rated 5 out of 5 by from turbo tax is great it was helpful I would use this app every year for biz taxes
Date published: 2023-03-16
Rated 5 out of 5 by from Completed my returns in one evening. Fairly quick & easy, any problems were not the fault of Turbo tax.
Date published: 2023-03-16
Rated 4 out of 5 by from Turbo Tax Is Awesome I had a very pleasant experience interacting with Caitlin over the phone. It was a pleasure speaking to her and she helped me out a lot!!!
Date published: 2023-03-16
Rated 5 out of 5 by from Best Agent Help The system was confusing and had caused me to create more problems. The help from the live agent was above and beyond. She was helpful and thorough. Her patience and attention to detail is what made the process easy. If I could give her 10 stars and a promotion I would!
Date published: 2023-03-16
Rated 5 out of 5 by from EXCELLENT!!! Where have you been all my life TurboTax!!! What an easy program! I did not need a live assistant because the program was so easy to follow.
Date published: 2023-03-16
Rated 5 out of 5 by from I like this a lot!!! I found this version to be easy and clear to complete. Very smooth and fast!
Date published: 2023-03-16
Rated 1 out of 5 by from BUGGED : Won't E-File State Turbo Tax glitched out after e-filing Federal and won't let me e-file State, even after the Federal return was accepted. Delaware is an e-File only state for S-Corps. Not sure what to do now, definitely not a good time to ask for a review.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 588