TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 5 out of 5 by from Long Time User I have used TurboTax for years. I like the consistency of format from year to year and the overall intuitiveness of the software. I also like the various methods of getting questions answered if needed.
Date published: 2023-03-16
Rated 2 out of 5 by from Turbo Tax Unable to return to where I left off. Each time I reentered it took me to page one! Had to reenter info on numerous occasions, including my personal info. I will explore other options next year. Also pestered with ads for the product whenI bought it early on.
Date published: 2023-03-16
Rated 5 out of 5 by from Have thoroughly enjoyed using TurboTax! I have always enjoyed the simplicity of your tax return process. This year I also chose to ask for assistance from one of your tax experts and she was amazing (my apologies I failed to copy down her name). She was an absolute delight and had all the answers I needed to complete my first year of retirement tax forms. Thank you all so much for your excellent program and the ease with which to electronically file.
Date published: 2023-03-16
Rated 5 out of 5 by from USE TURBO TAX EVERY YEAR I LOVE USING THE SAME PROGRAM YEAR AFTER YEAR. ENJOY HOW IT SAVES INFORMATION AND PROMPTS ME BASED UPON PREVIOUS RETURNS
Date published: 2023-03-16
Rated 1 out of 5 by from way too expensive the only difference in turbotax vs others was that i couldn't file home heating credit with the cheaper service and so I opted for turbotax despite it's high rate. then when it was time to pay it kept putting pending charges on my credit card while rejecting the card and i couldn't pay that way. i checked and i have available funds and also now i have several flagged pending charges for services i ultimately had to pay for through my return, which added another 40 dollars to the already expensive filing fees. I am low income, single mom, and i cant afford this in the first place so the extra 40 is a lot to me. I will look for alternative services next year to save money. The processing for my returns is simple and i entered it all into a couple services and it's not like turbotax figured the taxes different or found better deductions or credits. so why should i pay more? i only did so do to a time crunch because my low income housing suddenly demanded my taxes because they were accidentally left out of my last lease agreement and I was on a deadline to keep my housing. Next year i will prepare taxes in some more cost effective way and probably plan to file my home heating credit myself to save the money. Thanks anyways turbotax.
Date published: 2023-03-16
Rated 2 out of 5 by from Hidden Fees I was informed I had to upgrade to Turbotax deluxe to file this year because I had a workplace retirement account I put money into, and it made the tax return non-standard. That's fine and everything, but I got a deduction from the retirement account for 23 dollars and ended up spending over 150 dollars to file. Turbotax Deluxe touted only costing 59 dollars, but they charge you 59 dollars for both your federal and state, plus an additional 39 dollars they don't inform you about until you're about to file if you choose to have the money taken from your federal income tax. This is dishonest. I've filed with Turbotax for the last five years. The past two I've encountered issues. I did not receive my federal income for my 2021 return, and now this forced payment with hidden fees. I will be using a different service next year.
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is awesome TurboTax is an excellent tool which is easy to use. I like it very much.
Date published: 2023-03-16
Rated 5 out of 5 by from I Love TurboTax! I have been using TurboTax for as long as I can remember and they have never let me down. I was able to chat with a live expert, Nicole W. She was precise, friendly, and helpful.
Date published: 2023-03-16
Rated 4 out of 5 by from I rely on TurboTax for Mac to prepare my returns I use TurboTax Deluxe, which is adequate to my needs: my 2 biggest income categories are retirement (pensions, IRA's, SocialSecurity) and investments. My experience with TurboTax is generally very positive, given the complexity of tax law. My complaints are two: (1) some of the screens, especially in Colorado, are ambiguous and subject to alternate interpretations, and (2) I should be able to enter 'accrued interest' on municipal bond transactions as either a positive OR negative number, depending on whether I purchased or sold the bonds. TurboTax flagged my negative entry in 'adjustments to (tax exempt) income' as an error. But, Joshua, one of your customer service representatives, showed me a work around this problem. He was VERY helpful.
Date published: 2023-03-16
Rated 5 out of 5 by from Excellent experience My expert was amazing, nice to speak to and knowledgeable. She went the extra mile to check additional options to enhance our savings.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 430
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Long Time User I have used TurboTax for years. I like the consistency of format from year to year and the overall intuitiveness of the software. I also like the various methods of getting questions answered if needed.
Date published: 2023-03-16
Rated 2 out of 5 by from Turbo Tax Unable to return to where I left off. Each time I reentered it took me to page one! Had to reenter info on numerous occasions, including my personal info. I will explore other options next year. Also pestered with ads for the product whenI bought it early on.
Date published: 2023-03-16
Rated 5 out of 5 by from Have thoroughly enjoyed using TurboTax! I have always enjoyed the simplicity of your tax return process. This year I also chose to ask for assistance from one of your tax experts and she was amazing (my apologies I failed to copy down her name). She was an absolute delight and had all the answers I needed to complete my first year of retirement tax forms. Thank you all so much for your excellent program and the ease with which to electronically file.
Date published: 2023-03-16
Rated 5 out of 5 by from USE TURBO TAX EVERY YEAR I LOVE USING THE SAME PROGRAM YEAR AFTER YEAR. ENJOY HOW IT SAVES INFORMATION AND PROMPTS ME BASED UPON PREVIOUS RETURNS
Date published: 2023-03-16
Rated 1 out of 5 by from way too expensive the only difference in turbotax vs others was that i couldn't file home heating credit with the cheaper service and so I opted for turbotax despite it's high rate. then when it was time to pay it kept putting pending charges on my credit card while rejecting the card and i couldn't pay that way. i checked and i have available funds and also now i have several flagged pending charges for services i ultimately had to pay for through my return, which added another 40 dollars to the already expensive filing fees. I am low income, single mom, and i cant afford this in the first place so the extra 40 is a lot to me. I will look for alternative services next year to save money. The processing for my returns is simple and i entered it all into a couple services and it's not like turbotax figured the taxes different or found better deductions or credits. so why should i pay more? i only did so do to a time crunch because my low income housing suddenly demanded my taxes because they were accidentally left out of my last lease agreement and I was on a deadline to keep my housing. Next year i will prepare taxes in some more cost effective way and probably plan to file my home heating credit myself to save the money. Thanks anyways turbotax.
Date published: 2023-03-16
Rated 2 out of 5 by from Hidden Fees I was informed I had to upgrade to Turbotax deluxe to file this year because I had a workplace retirement account I put money into, and it made the tax return non-standard. That's fine and everything, but I got a deduction from the retirement account for 23 dollars and ended up spending over 150 dollars to file. Turbotax Deluxe touted only costing 59 dollars, but they charge you 59 dollars for both your federal and state, plus an additional 39 dollars they don't inform you about until you're about to file if you choose to have the money taken from your federal income tax. This is dishonest. I've filed with Turbotax for the last five years. The past two I've encountered issues. I did not receive my federal income for my 2021 return, and now this forced payment with hidden fees. I will be using a different service next year.
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is awesome TurboTax is an excellent tool which is easy to use. I like it very much.
Date published: 2023-03-16
Rated 5 out of 5 by from I Love TurboTax! I have been using TurboTax for as long as I can remember and they have never let me down. I was able to chat with a live expert, Nicole W. She was precise, friendly, and helpful.
Date published: 2023-03-16
Rated 4 out of 5 by from I rely on TurboTax for Mac to prepare my returns I use TurboTax Deluxe, which is adequate to my needs: my 2 biggest income categories are retirement (pensions, IRA's, SocialSecurity) and investments. My experience with TurboTax is generally very positive, given the complexity of tax law. My complaints are two: (1) some of the screens, especially in Colorado, are ambiguous and subject to alternate interpretations, and (2) I should be able to enter 'accrued interest' on municipal bond transactions as either a positive OR negative number, depending on whether I purchased or sold the bonds. TurboTax flagged my negative entry in 'adjustments to (tax exempt) income' as an error. But, Joshua, one of your customer service representatives, showed me a work around this problem. He was VERY helpful.
Date published: 2023-03-16
Rated 5 out of 5 by from Excellent experience My expert was amazing, nice to speak to and knowledgeable. She went the extra mile to check additional options to enhance our savings.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 430